• Report: #1154883
Complaint Review:


  • Submitted: Sat, June 14, 2014
  • Updated: Sat, June 14, 2014

  • Reported By: Mike W. — GRAND RAPIDS Minnesota
Internet USA

rentalcars.com Be very careful of this website. They do not bill accurately, and do not refund their mistakes. Manchester, UK Internet

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I rented a vehicle in Belize through this website. At the time that I reserved the vehicle, I was charged $512.00. When I arrived in Belize and went to pick up the vehicle, I was told that I had only paid $384.00 for the rental of this vehicle. Consequently I had to repay that difference, even though I produced a receipt that I had printed at the time I reserved the vehicle. 

When I filed a complaint with carrental.com, I was told that this matter would be resolved within twenty eight days. Finally after approximately seventy five days, I received an e-mail from them stating that the car rental agency (Avis) had charged me for insurance and that this was where the difference was as far as what I had to pay to them. I am not disputing the insurance that I purchased. My dispute comes from the inaccuracy of what I was initially charged for the rental of the vehicle vs. what I was charged for in addition to the insurance.

These people claim to have millions of satisfied customers all over the world. Don't believe it for a second.

This report was posted on Ripoff Report on 06/14/2014 05:39 PM and is a permanent record located here: http://www.ripoffreport.com/reports/rentalcarscom/internet/rentalcarscom-be-very-careful-of-this-website-they-do-not-bill-accurately-and-do-not-r-1154883. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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