Report: #1083858

Complaint Review:

  • Submitted: Thu, September 12, 2013
  • Updated: Thu, September 12, 2013
  • Reported By: George — Florida
    St. George's House, 56 Peter Street
    United Kingdom does not honor their rental agreement vouchers and then gives you horrible customer service Manchester Internet

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On June 1,2013 I booked a car reservation with for $171.55 for a rental car for Ireland.  I rebooked later on July 2,2013 for a rental agreement voucher of $287.13 that included the airport fee called Premium Location Fee.  When I went to Dublin airport on July 16th, I was told by Avis that they do not accept the printed voucher from that included that  Specific fee. I called from Dublin where they said the voucher on their website did not show that fee. They explained, I could submit a case and show documentation on what I had printed out on July 2nd showing the premium location fee as being paid.  I submitted my case and was to hear a response from within 28 days. Rentalcars.con did not respond to my case until I called several times in August and September to receive an answer. I did receive an answer on September 10, 2013 saying they would not pay the fee even though I provided evidence that my voucher showed the premium location fee of $30 Euros as included in the price.


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