• Report: #919114
Complaint Review:


  • Submitted: Sun, July 29, 2012
  • Updated: Sun, July 29, 2012

  • Reported By: ADF — United States of America
Internet United States of America

Rentalcars.com lie about documents then refuse refund, Internet

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When I did my booking I enquired as to whether my documents were sufficient, which they confirmed they were. Then upon collection, they changed their mind, and from there refused me the car or any refund. 

I have followed up with many emails to them enquiring about the booking but they ignore them all. 

Their claim was that I could not have a refund as their T&C's say so, but there is no mention in their T&C's about my circumstances. They are simply lieing... and now choosing to ignore my emails. 

Also the date of my booking was 7 days after it was cancelled. They originally told me I could have a refund if I cancelled before 48hrs of the booking starting. I cancelled 1 week before it was due to start and they still refused me a refund, completely going against their own T&C's

(Luckily for me I have the paperwork confirming all this to back up my case, so I am now commencing court proceedings)

Avoid avoid avoid.... at all cost! 

This report was posted on Ripoff Report on 07/29/2012 03:14 AM and is a permanent record located here: http://www.ripoffreport.com/reports/rentalcarscom/internet/rentalcarscom-lie-about-documents-then-refuse-refund-internet-919114. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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