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Report: #1188554

Complaint Review: Renuva Derm - Internet

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  • Reported By: anonymous — menomonie Wisconsin
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  • Renuva Derm Internet USA

Renuva Derm - NOT A -Just pay shipping free trial deal! DECEPTIVE PRACTICES Internet

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Recently, I saw a free trial offer for a face cream on this site. It advertises "Send me my free trial" and I am, through the deceptive advertising, lead to believe that my trial is free, with the exception of a payment for shipping and handling ($4.95).  No where through the process of  check out does it tell me any different. I look carefully around the screen before I push the order button-just to be sure that there is no "catch"

I saw nothing, as I am ordering on any of the check out pages alerting me that my card will be billed a reaccuring charge.-

I then recieve a couple of confirmation emails telling me that my "free trial" is on the way. I actually recieved four emails from them. Not one warned me that I would be charged further in the future. In fact, I was enjoying the product and telling my husband that I may order the product again. (not the fre trial, but was ready to become a loyal customer)

Then, my husband said that one of our bank accounts bounced(this never happens!)- So I urgently go in to find out what happened and see two fat charges for over 70 dollars. It is at this point that I realized I had been scammed.

Mad as I was; I called and waited for their customer service for about 20 minutes. Finally ,I get someone who trys to tell me that I cannot refund my product. I tell him that I was told on his site that it is a free trial. He continues to try and tell me I "signed a contract for a 14 day trial"(which I never was emailed or told or saw in plain sight ion the website) and he tried to day that I couldn't return the product. It is at this point that I tell him that I want to speak to a manager. I never get to speak to a manager. I do, however, finally convince him to refund me in full after use buzz wording: Deceptive practices, full customer satisfaction, Better business...ect.

This company's advertising is very deceptive. I hope they decide to change their policy and put their free trial with the exact wording" free 14 day trial-pay only shipping and handling" This would save them a lot of complaints. It is too bad, The product doesn't need deceptive advertising to sell itself-It is a good product. Too Bad for them they are wrecking their name and their products name.

I have kept every email from the beginning- I have also kept the garantee of refund that they sent me. I hope that they really do put my money back into my bank account, I will take this to court. I will be updating the turn out as it happens.

This is only my experience with this company, Others may have had a more positive experience- I personally did not. I am glad that they did refund me. That, at least, is a start- Now fix the deceptive advertising, and let your product sell itself.

 I am thankful that I still have the right to free speech- thank you

This report was posted on Ripoff Report on 11/12/2014 05:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/renuva-derm/internet/renuva-derm-not-a-just-pay-shipping-free-trial-deal-deceptive-practices-internet-1188554. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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