Republic Bank & Trust Republic Bancorp Direct Deposit for Refund Not Received! Louisville, Kentucky

I hadn't received my direct deposit to my bank account on the 29th of January as the IRS stated I would. I contact my bank, Zions Bank, and they said if I could get a tracking number for the direct deposit and have it emailed or faxed to them, they will post it to the account asap. I talked to my tax preparer and he gave me Republic Bank's phone number- I called Republic bank and it literally took me nearly an hour just to get someone on the phone, and I was routed to tech support. Tech support transferred me over to Customer Service. A lady answered the phone and I told her my situation and she was outright rude and nasty with me. She kept repeating herself, over and over, stating I would have to wait 1-4 Business days before I can get my refund money.

I, once again, explained the situation and told her what my tax preparer told me, and she started screaming at me over the phone. I asked her many times if I could please speak with her supervisor or a manager, and she kept refusing. Finally she said,"Ya know what ya idiot, I'll let ya talk to someone who is going to tell you the same exact thing!" She put me on the phone with one of her co-workers named John (after about 10 minutes of placing me on hold). John got on the phone and asked me if I was deaf, if I didn't hear what the lady before him said. I could tell it was one of the people from their call center, and definitely NOT a manager. He finally said to me, "Ya know what, 'F' off!" and he then hung up on me! I called Liberty tax again and told Ryan, from the Kent, Ohio office, about what was said and he said he's been hearing alot of awful things about people dealing with them. He even agreed that they are very nasty people to deal with. Are banks actually allowed to treat people like that??