• Report: #486622
Complaint Review:

Republic Western Insurance Company - Uhaul

  • Submitted: Fri, August 28, 2009
  • Updated: Fri, August 28, 2009

  • Reported By: Tish — Maryland USA
Republic Western Insurance Company - Uhaul
2721 North Central Avenue Pheonix, Arizona United States of America

Republic Western Insurance Company - Uhaul No service, no justice! , Phoenix Arizona

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My vehicle was hit by a UHaul driver and I was instructed to file a claim with Republic Western, Uhaul's insurance company. I submitted a complete accident report, and claim to Republic Western on June 18, 2009. I had not received any correspondence from the company, and called to follow-up on July 8, 2009. I was told that my claim was received and was in processing. Two weeks later I made two phone calls to the rep handling my case. I did not receive a return phone call, so I contacted the reps supervisor on July 27th. I left two message during that week with no return phone call from the supervisor.

I called again in the first week of August and spoke to a receptionist who aid that she found my claim, but did not know why it had not been processed seven weeks after it was received. I made a follow-up call on August 17th, and my rep said she did not receive my claim. I told her someone in her office had located it and she shuffled some papers around and found it. At this point I have made a minimum of 9 calls to find out the status on my claim, requesting a return call. When I called again on August 21st, I was told a check was sent on July 28th. I have verified my address with them three times since the mysterious check was sent out. I called again today, after repeated requests for a return call on the status of the check and was told for the second time that the check would have to be voided and a second check sent out.

It has been 10 weeks since I submitted my claim, with no correspondence other than my incessant follow-up and I am no where closer to getting my car repaired. There is no one else I am allowed to speak to other than the "Office Manager" and was told that this person can do nothing else for me. This company's operations are egregious, and I will never rent from UHaul again because of this experience.

This report was posted on Ripoff Report on 08/28/2009 12:00 PM and is a permanent record located here: http://www.ripoffreport.com/reports/republic-western-insurance-company-uhaul/pheonix-arizona-85004/republic-western-insurance-company-uhaul-no-service-no-justice-phoenix-arizona-486622. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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