Report: #486622

Complaint Review: Republic Western Insurance Company - Uhaul

  • Submitted: Fri, August 28, 2009
  • Updated: Fri, August 28, 2009
  • Reported By: Tish — Maryland USA
  • Republic Western Insurance Company - Uhaul
    2721 North Central Avenue
    Pheonix, Arizona
    United States of America

Republic Western Insurance Company - Uhaul No service, no justice! , Phoenix Arizona

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My vehicle was hit by a UHaul driver and I was instructed to file a claim with Republic Western, Uhaul's insurance company. I submitted a complete accident report, and claim to Republic Western on June 18, 2009. I had not received any correspondence from the company, and called to follow-up on July 8, 2009. I was told that my claim was received and was in processing. Two weeks later I made two phone calls to the rep handling my case. I did not receive a return phone call, so I contacted the reps supervisor on July 27th. I left two message during that week with no return phone call from the supervisor.

I called again in the first week of August and spoke to a receptionist who aid that she found my claim, but did not know why it had not been processed seven weeks after it was received. I made a follow-up call on August 17th, and my rep said she did not receive my claim. I told her someone in her office had located it and she shuffled some papers around and found it. At this point I have made a minimum of 9 calls to find out the status on my claim, requesting a return call. When I called again on August 21st, I was told a check was sent on July 28th. I have verified my address with them three times since the mysterious check was sent out. I called again today, after repeated requests for a return call on the status of the check and was told for the second time that the check would have to be voided and a second check sent out.

It has been 10 weeks since I submitted my claim, with no correspondence other than my incessant follow-up and I am no where closer to getting my car repaired. There is no one else I am allowed to speak to other than the "Office Manager" and was told that this person can do nothing else for me. This company's operations are egregious, and I will never rent from UHaul again because of this experience.
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This report was posted on Ripoff Report on 08/28/2009 12:00 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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