Reservationrewards.com Charged my American Express account $9.00 monthly for the last five months. Internet Internet

I am an ex-employee of American Express, not reservationsrewards. In my time at AmEx I had opened MANY disputes about charges from Reservationsrewards.com 9.00 charge every month.
I have also had this charge on my debit card for 3 mos in a row and my dad has had it on his MasterCard. In every case, these charges originate by someone using their own card to pay for concert tickets from ticketmaster.
Knowing this, I still made a purchase from ticketmaster. The rep on the phone never asked if I wanted to sign up for reservations rewards, but I specifically told her I was not interested before I got off the phone with her. And I got charged 3 mos in a row. Each month I called and complained and got my money back and asked them to cancel. It took three tries to cancel!! Make sure if this happens to you you keep notes of who you spoke to when you cancelled and ask for a confirmation number