Report: #411982

Complaint Review: Residential Email

  • Submitted: Wed, January 14, 2009
  • Updated: Tue, June 02, 2009
  • Reported By: Saint Helens Oregon
  • Residential Email
    cs_support@residentialemail.com
    Internet
    U.S.A.

Residential Email Added a Service to my Qwest Phone Bill I did not sign up for. Internet

*UPDATE Employee: C

Show customers why they should trust your business over your competitors...

I received my Qwest phone bill and noticed the (bill and) amount charged to my credit card was unusually higher than other months. I had two different companies add their services. Residential Email and Enhanced Long Distance. They said I signed up by agreeing to US PrizeDraw(?). When my birthdate was read to me I was surprised to hear my birthdate completely wrong. And at both companies. Along With my maiden name being wrong also.

I called Qwest and Jeremy said that email purchases are OK'd and will charge on the phone bill. Something about state and federal taxes and a bunch of stuff I didn't understand. And to call the companies and have it fixed. I did and I am told that the $18.83 from "Enhanced Long Distance" and the $14.95 from "Residential Email" will be credited back to my account. I received emails from both companies confirming cancelation.

I am waiting now 1 to 2 business cycles to receive my credit. I am hoping that the BBB is aware of this scam. And that we victims will be compensated. Time IS Money!!

Melody
Saint Helens, Oregon
U.S.A.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 01/14/2009 11:41 AM and is a permanent record located here: http://www.ripoffreport.com/reports/residential-email/internet/residential-email-added-a-service-to-my-qwest-phone-bill-i-did-not-sign-up-for-internet-411982. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

C

AUTHOR: Customer Care - (U.S.A.)

Residential Email provides its subscribers with the opportunity to earn exclusive discounts and cash back on every purchase while shopping through our service. We market the service on the Internet and continuously review our marketing and sign-up procedures and believe that they comply with all applicable laws and industry standard best practices.

We maintain excellent customer service 24 by 7 by 365 and you can reach us via phone at 800-430-6314 or online at http://www.residentialemail.com/support.cfm

I'm confident we can address any customer service concerns you may have.

Residential Email Customer Service
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.