• Report: #964547
Complaint Review:

Resort Ownership Resolutions

  • Submitted: Sun, November 04, 2012
  • Updated: Fri, November 30, 2012

  • Reported By: RJRSouth — Nationwide United States of America
Resort Ownership Resolutions
8025 Black Horse Pike Suite 400 West Atlantic City West Atlantic City, New Jersey United States of America

Resort Ownership Resolutions ROR Scamming Consumers | Altering Wyndham Letters| West Atlantic City, New Jersey

*UPDATE EX-employee responds: Dishonest & Sneaky

*REBUTTAL Owner of company: Authentic Documents Only

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

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Resort Ownership Resolutions contacted me and claimed they could get me out of my Wyndham timeshare. After speaking with them I explained to them that I didn't want out of my timeshare and I guess they took that as a sign that I didn't believe they could cancel out my ownership. What came next was shocking.

They sent me Proof of their success by sending a letter that one for their previous clients has received from wyndham. The problem is that you could immediately see that they had altered the document and it wasnt real.

You could see the lines where the places stuff over and then made a copy. The letter said Dear Wyndham owner, please let this letter serve as confirmation that your timeshare has been cancelled. Now I could believe that this is a template letter that Wyndham sends out when they do happen to cancel someone.

The Problem is when Resort Ownership Resolution made this alteration to fool us,  They spelt the word confirmation incorrectly. What a bunch of Slimy Morons. Regardless of what we think of them we all know a company the size of Wyndham would not spell that word confirmation incorrectly on one of their template letters and then send it out. Now I am sure ROR is are going to change it now but if you would like, comment on this report and we will send you what they sent to us so you can see it for yourself.

This report was posted on Ripoff Report on 11/04/2012 10:59 AM and is a permanent record located here: http://www.ripoffreport.com/reports/resort-ownership-resolutions/west-atlantic-city-new-jersey-08234/resort-ownership-resolutions-ror-scamming-consumers-altering-wyndham-letters-west-atlan-964547. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

Dishonest & Sneaky

AUTHOR: petetweet76 - (United States of America)

They respond claiming to be honest but they are not.


Enterprise Relief Services Resort Ownership Resolutions - ROR- Enterprise Relief Services | Enterprise Services Group

As for the ethics of Resort Ownership Resolutions which is now trying to fool you by changing their name to Enterprise Services Group. They arent just trying to trick consumers, they even tried to trick the Nashville TN by saying a company is Vegas was buying them out. You can look these guys up on Google, Fran Santore FBI or Steve Cox FBI and see for yourself.

They change the name of their company which was Resort Ownership Resolutions (ROR) to Enterprise Services Group. They are trying to trick the public instead of being honest and this is how they did it. First they registered the LLC as a Nevada company because this is the one state where you can register a company without having your names attached to it. This way there is no way to find out who owns the company.

From there, they booked a virtual office 297 Kingsbury Grade Lake Tahoe, NV. 89449 which brings you to http://www.kingsburyexecutivesuites.com . This is done to trick you to think they are located there because they will give you a mailing address that will forward mail where they need it to go and it will give you an internet telephone number that will forward where they need it to go. As of today it is forwarding to Ron Makinos cell phone in NJ. They are currently trying to hide their locations on the main site as to not connect Resort Ownership Resolutions with their new name. The problem is that can only last for so long. Visit roresolutions.com to see the same site and their current addresses of:

5114 Old Hickory Boulevard
Suite 206Hermitage, TN. 37076


8025 Black Horse Pike
West Atlantic City, New Jersey 08232

Now how they are trying to trick you the client once again, the company just got registered a couple weeks ago and they have a bunch of testimonials on their website from people. For a new company and new name to be starting, how could you ethically place testimonials down from people who didnt do business or send money to Enterprise Services Group? The only way is if you said you were previously Resort Ownership Resolutions (ROR) which of course they are trying to hide.

The final thing they are doing is Fran and Steve placed Ron Makino as the president of Enterprise Services Group. Ron Makino is Frans Brother in Law and was executive Vice President of Resort Ownership Resolutions. The truth is easy for people to see once its pointed out. If you were proud of what you were doing, and always doing to the right thing than you would stand out front and center and not go to great lengths to hide yourself?

Always has to be Shady when dealing with that company. Too Bad

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#2 REBUTTAL Owner of company

Authentic Documents Only

AUTHOR: straight talk - (USA)

Resort Ownership Resolutions commitment to assisting timeshare owners who have made purchases based on lies and misrepresentations is second to none. Our staff that handles our services is by far more experienced than any of our competitors. RORs reputation is impeccable with an A rating and 0 complaints with the BBB since starting its business over a year ago and servicing close to 1,000 customers.

ROR is only interested in helping owners that have sent us a documented complaint of misrepresentation. We dont do business with timeshare owners that are happy with their purchase and do not feel they have been misled (there are enough that have been misled to keep us in business). ROR has never altered any documents sent to our customers by the developer. ROR has hundreds of legitimate documents from customers sent to them by the developer and on occasion, with the customers permission, we will forward their document and the ability to talk to that customer for honest feedback on our services. ROR
completely understands that timeshare owners should be cautious and skeptical before  doing business and we encourage them to research ROR, and even talk to customers  that have completed services for honest feedback.

Peoples skepticism is certainly warranted with so many scams related to the timeshare industry, but ROR has a proven track record of being a first rate legitimate and successful company in helping distressed customers get real solutions to their problems with timeshares. The problem with complaint boards such as Ripoff Report and many others is that competitors can
slander good companies with lies and none of the information posted is checked or verified. When competitors post false information to slander a legitimate company, they are usually trying to cover up and distract you from their own
tarnished reputation. RORs advice is for potential customers is to research a company through legitimate agencies such as the BBB or call the Division of State Affairs in the State the company is located.

 ROR challenges the author accusing us of altering Wyndham letters to produce any document altered by ROR. Developers send confirmation of cancellation letters in many forms from different departments. Most of the time its a form letter, but on occasion they are drafted and sent by the developers agent that the customer has been dealing with, so human error of spelling is possible. If this author can produce a document they truly feel has been altered they can call us at 855-827-4850
and we will allow them to talk to the customer who the letter was sent to for feedback, as long as they are willing to write a retraction if satisfied. RORs feels we will never get a call from the author to clear up this complaint because we believe that the complaint is not legitimate and has been filed by a competitor that is going to great lengths to deceive the public into thinking ROR is not legitimate.
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