Report: #1408318

Complaint Review: Resort vacation international

  • Submitted: Tue, October 24, 2017
  • Updated: Tue, October 24, 2017
  • Reported By: Anonymous — Washington Dist of Columbia USA
  • Resort vacation international
    125 excelsior pkwy.
    Winter springs, Florida
    USA

Resort vacation international Resort travelers international Resort vacation international and resort travelers international scam alert. Telephone con artists. Fraud. Winter springs Florida

*REBUTTAL Owner of company: This is a lie!

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 I was contacted by a telephone marketer by the name of sara whitby who misrepresented herself as being from my timeshare resort. She told me that I had 4 weeks I had no idea about and that she could guarantee they be rented in 72 hours for $7200 if I payed them upfront $1500 or $2500 to rent it out for the next 5 years. I signed a contract with resort vacation international but received a transaction on my credit card from resort travelers international. Looked them up on the BBB and they had an F rating. Clearly they are the same company just changed the name. I did some research and they are working out of 125 excelsior pkwy. Winter springs fl 32708. Which is not listed on there website. I immediately felt like this company was a complete scam and I contacted the FBI and the attorney generals office where they had informed me that they are currently under investigation for fraud and conspiracy to commit fraud. the owners Brandon Gross and Ryan O'Grady who's criminal mugshots can be seen on mugshots.com, have been opening and closing down companies over the past several years in other people's names after they rip off millions of dollars from consumers and then simply change the company name after too many bad complaints. Needless to say my properties never got rented and never received a penny of rental income. If you have been contacted by sara whitby or anyone else from this company please contact the FBI at 1800-CALL-FBI (225-5324) and file a compliant. There is a possible class action law suit that might help you get your money back

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This report was posted on Ripoff Report on 10/24/2017 02:03 PM and is a permanent record located here: http://www.ripoffreport.com/reports/resort-vacation-international/winter-springs-florida-32708/resort-vacation-international-resort-travelers-international-resort-vacation-internatio-1408318. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

This is a lie!

AUTHOR: Admin - (United States)

On behalf of Resort Vacation International, this complaint is completely fabricated. In direct violation of ripoff terms of services for making false reports. RipOffReport.com can be subpoenaed to release the user information, who made this report, to Resort Vacation International(RVI) as they have done in previous cases. Before I go into details of discrediting the claims in this report we would like to mention Resort Vacation International policy and standards. All phone calls are recorded and stored for quality assurance, complete training of sales reps and customer focused services. We believe every customer should be satisfied with our service one way or another. We will never operate outside the law and never disobey the regulation set forth by Florida Department of Agriculture, who is the issuing licensing agency. Telemarketing is a regulated industry in some states but is a legal means of advertisement for millions of companies across the United States and around the world. Our sales reps will never tell our customers we can rent any property in 72 hours and they will never misrepresent themselves as anyone else other than Resort Vacation International Inc. If in the event they do we will please ask that you contact us at 1-855-443-6080 and ask to speak to a manager because it is against our policy.

That being said this is a personal attack not a complaint on the company. The two named people are not employees, or any member of Resort Vacation International, do not work in our office and seem to be a victim of an attempted defamation. The operation location, members of the corporation and ownership is public record found on SunBiz.org.

Next, there is no reason to believe the FBI has an open investigation and to further confirm we located the FBI policy regarding open investigations located on the FBI’s website at www.fbi.gov/about/faqs  "..Such information is protected from public disclosure, in accordance with current law and Department of Justice and FBI policy. This policy preserves the integrity of the investigation and the privacy of individuals involved in the investigation prior to any public charging for violations of the law. It also serves to protect the rights of people not yet charged with a crime."  with in regards to this the user could not know who is being investigated and the Report is completely not credible. We apologize to our customers and we are working hard with our legal team to remove this false report and to discover the user who made such a prolific claim so that we can prosecute them to the full extent of the law.

RipOffReport admits that they can not get you a refund and recommend that you contact the company directly in order to resolve any issues or concerns you may have. Please contact us with any questions or concerns at 1-855-443-6080 to speak to a Customer Service agent. If you feel like your questions are not being adequately answered then please escalate the call to a manager.

 

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