• Report: #905404
Complaint Review:


  • Submitted: Sun, July 01, 2012
  • Updated: Sun, July 01, 2012

  • Reported By: HonestCustomer7 — Huntley Illinois United States of America
Arlington Heights, Illinois United States of America

Restaurant.com Buyer Beware - They Steal Your Money - Arlington Heights, Illinois

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Restaurant.com is disreputable -- they basically steal your money. Their website shows certificate availability, but will only allow purchase by "new money" via credit card and will not allow you to redeem an eGift certificate (which I previously purchased from them directly via credit card) for the purchase,. The only reason I have eGift certificates is because restaurants for which I previously purchased gift certs (BY CREDIT CARD) went out of business, and restaurant|.com refuses to give refunds but assures you that you will get an 'even exchange' of an eGift certificate to use on future purchases;. This is a total scam -- if it is not illegal, it is barely skirting the law and is very clearly a conscious choice to mess with their paying customers.. The restaurant listing for which I tried buying a cert did not state anything about not being able to redeem w/eGift certificates:. I used the "chat" feature w/customer service rep to get it resolved, and he informed me that they have two separate inventories -- one for credit card purchases and one for eGift card redemption:. And, magically, they  have plenty of stock for customers giving them "new" money via credit card but none available for those of us w/eGift certificates". DO NOT DO BUSINESS WITH THIS DISREPUTABLE COMPANY WHO BASICALLY STEALS YOUR MONEY.. What good are certificates if they won't allow you to redeem them at restaurants at which you actually want to eat?

This report was posted on Ripoff Report on 07/01/2012 02:42 PM and is a permanent record located here: http://www.ripoffreport.com/reports/restaurantcom/arlington-heights-illinois-/restaurantcom-buyer-beware-they-steal-your-money-arlington-heights-illinois-905404. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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