Report: #1305085

Complaint Review: Resume-Now

  • Submitted: Wed, May 11, 2016
  • Updated: Wed, May 11, 2016
  • Reported By: Hilliary — Oviedo Florida USA
  • Resume-Now
    1 Hallidie Plaza, Suite 600
    Internet
    USA

Resume-Now LiveCareer Horrible Resume Experience, ignored cancellation failed cancellation, ignored requests, bad resume format San Francisco Internet

*Author of original report: Chat

*Consumer Comment: Not able to end subscription online

*Author of original report: Except when you ignore emails

*REBUTTAL Owner of company: Response to customers complaint

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On April 24th, I built a resume on Resume-Now (mistake 1).  After spending hours working on it, I learned I had to pay $1.95 to download my resume or print ir.  So I paid for the trial (mistake 2) and immediately regretted it.  When I downloaded my resume (as both a word document and a pdf) the bullets did not line up accurately.  So I removed the bullets, and then the dates where not lined up accurately and random numbers were printed in a column next to my job descriptions.  I ended up having to scrap the work I had done on Resume-Now and rewrite my resume on my own because I was attending a job fair on April 25th.  At that time (late night April 24th) I filled out a customer service form on their website (mistake 3) and complained that the resume created on their site was garbage and described the formatting issues I had.  I  requested they cancel my account AND refund my $1.95 since they provided no services to earn payment.

I was busy on April 25th at my job fair and on April 26th I was moving into my new house.  I've been very busy and did not realize that I never got a response from Resume-Now until I noticed a hold on my credit card.  I immediately contacted customer servcoutn ice and they finally cancelled my account (effective June 5th)  However, my $39.80 payment was to cover multiple months.  I requested they refund my payment because you can see I have not logged into my account since the failed resume writing attempt and email sent out on April 24th.  However, they refused to refund my payment.  I paid for services that were not rendered and will continue to fight for reimbursement or file a claim with my creditor.

Please be warned that services Resume-Now offers is useless and  they are absolutely a scam.

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This report was posted on Ripoff Report on 05/11/2016 09:18 PM and is a permanent record located here: http://www.ripoffreport.com/reports/resume-now/internet/resume-now-livecareer-horrible-resume-experience-ignored-cancellation-failed-cancellatio-1305085. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
2Author
1Consumer
1Employee/Owner

#1 Author of original report

Chat

AUTHOR: - ()

 I had to live chat with someone. Supposedly you can call as well, but I didn't go that route because I wanted every interaction with them to be in writing. As a warning, I tried emailing originally to cancel and that email (as well as 2 others) was never responded to.

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#2 Consumer Comment

Not able to end subscription online

AUTHOR: Stacey - (USA)

You are not able to end subscription online by yourself. When you go into settings on your account and click on subscription, there is no option to end subscription. The only option is to upgrade to full access. There is an option to email customer services for any changes to subscription. Where is the delete account option? I want nothing to do with this site. 

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#3 Author of original report

Except when you ignore emails

AUTHOR: - ()

 I emailed inv April 24th requesting a cancellation and your company failed to follow through and then you refuse to refund monies you obtained even after being told your services were useless to me. I eventually had to chat with someone after you charged me when you were told via email to cancel said membership. If necessary, I will dispute this with my credit company because you have made a fraudulent charges after you were advised to cancel.

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#4 REBUTTAL Owner of company

Response to customers complaint

AUTHOR: Anna - (USA)

Greetings Hilliary,



We are sorry that you have had that experience with our service. We are committed to providing great customer service. We take all feedback very seriously.

All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. Cancellation stop charges. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.

Please feel free to contact us if you have any further questions or concerns. You can call us to our toll free line is 1-844-351-7484 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also contact us by sending us an email to customerservice@resume-now.com. Additionally, you can click live help to chat with us online for further assistance.



Best Regards,

Resume-Now

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