Report: #1037420

Complaint Review: Revitalix

  • Submitted: Sat, March 23, 2013
  • Updated: Sun, April 20, 2014
  • Reported By: Vashti7777 — Phoenix Arizona
  • Revitalix
    #3-17th Avenue South
    Nampa, Indiana
    United States of America

Revitalix Revitalix offers "Free Vitamins" for Fibromyalgia "Read Fine Print Before Giving Your Credit Card" Nampa, Indiana

*Consumer Comment: Revitalix

*Consumer Comment: I agree with Vashti to be wary of this company

Show customers why they should trust your business over your competitors...

Revitalix claims that their vitamins and supplements help sufferers of Fibromyalgia. I saw the National Fibromyalgia Association logo on their website and I assumed, erroneously that the NFA was giving this company their approval. Well, read the fine print because Revitalix states that they are no way involved with the NFA. I wrote an email to the department that handles the Right to Use NFA's Logo and will update when I get a response. I asked them to verify not only the right to use NFA's Logo, but the statement on Revitalix's website that claims "your purchase benefits the NFA." More about that later.

I signed up for the free sample of Body Support Supplements for just the shipping price of $4.99. I read their Terms or at least I thought I read them correctly. It says that once you place the order, they ship within 2-3 days, BUT what I didn't read correctly was that they will start me on the auto-ship program on Day 17 from the date that you PLACE YOUR ORDER, not the date you RECEIVE YOUR ORDER. Their Terms state that they figure that the Supplements are a two weeks trial sample and since they ship them out in 2-3 days, you are receiving about two weeks to decide if you want to stay on the monthly auto-ship or cancel.

The monthly auto-ship cost is $74.99, yes you read it right. $74.99!, but you can cancel anytime, says their website. I called the company to cancel the order because I am very close to Day 17 and I just received the vitamins. When they said I could cancel them Any Time, I didn't know that they meant Any Time I could get them to pick up the phone. They don't answer, but I left my information on the voicemail. I guess I need to keep calling until I can get a confirmation number. I don't trust them and I don't want any more vitamins that cost what 2 one hour massages cost me. The bottle states the recommended daily amount is 4 capsules per day. They are huge capsules too.

Here's what they don't tell you in the Terms of Service. The 2-3 days for them to ship the product is not their E.T.A., its their turnaround time to get them to USPS to ship. They send them regular mail, so the shipping price they charge is not over charging, BUT you are going to have to wait up to 2 weeks for them to arrive in your mailbox. They also state they will refuse any return that doesn't have a correct RMA # on the outside of return package, so don't refuse shipment or return to sender because they won't accept them back that way.

I will update this report when I receive an response from NFA about the use of their Logo and donations to NFA from Revitalix. I don't want to state my opinion about this.

I do have Fibromyalgia and have difficulty with memory and staying on point, so I thank you for reading my post and if I don't write in complete thoughts, i will blame it on Fibro, like everything else. ;)
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This report was posted on Ripoff Report on 03/23/2013 03:02 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: Josieb - ()

 I also had the same problem.  Tried it for $4.99, ordered 1 bottle at $74.99, because the product did work for me with my Fibromyalgia.  I was in such pain, I received it right away and still take it.  Not their recommended dose but 2 pills at night.  I was very upset though, when I was receiving a bottle a month with no receipt or any way to contact them.  I went back on the Fibromyalgia site and did contact them and told them I could not afford to receive it every month.  I have to tell you, they were very nice and worked out a compromise with me.  So if it did help any of you, I would contact them and see what they can do for you.  I do suggest they change there website and the information they give for the try me bottle.



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#2 Consumer Comment

I agree with Vashti to be wary of this company

AUTHOR: molly6374 - ()

 I, too, requested the trial bottle of Revitalix because I also suffer with fibromyalgia.  I received the Revitalix and tried it.  It has done absolutely NOTHING for me.  I haven't noticed ANY improvement whatsoever.  The best thing that has helped me thus far is Cymbalta, prescription medicine, and even it doesn't work all of the time, but it does help me.  Regarding canceling the Revitalix, as Vashti has already pointed out, it is NOT an easy process.  I called the number to cancel and had to hold FOREVER and when I was finally connected, a young man came on the line and did not even wait to hear what I was going to say.  He began by saying their system was down and would be down for the next two hours and could I please call back in two hours!!  He did not want to take my information and cancel the order when the system came back up, but I insisted, so he did take my information and he agreed to send me a confirmation e-mail for the cancellation.  However, we will see if that actually happens.  I have made myself a note to follow up on this.  So, in ending, you might want to heed Vashti's advice!!  BEWARE of this company.  - Molly

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