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Report: #1363483

Complaint Review: ReVitalize ReNewEye - Internet

  • Submitted:
  • Updated:
  • Reported By: Alisa — Granbury Texas USA
  • Author Confirmed What's this?
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  • ReVitalize ReNewEye Internet USA

ReVitalize ReNewEye ReNewEye, ReVSkin, Enamoreye, and Antiagngskinserum, ReVitalize Skin Serum 'Free' Trial SCAM Brooklyn Internet

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Ordered this 'Free Trial' of face cream and serum which was advertised to just pay the $4.95 shipping on March 9th.  The ad said it would take 4 business days to receive the product.  My Paypal Mastercard was charged on March 10th.  Four charges of exactly $4.95, $0.99, $4.99, and $0.99 .  I was upset at seeing they charged the extra $0.99 without authorization at all, but decided it wasn't worth the hassle at the time to call and complain.  

On March 17th, I still had not received any product, so I decided to give it another week before I called and investigated, just to give them the 'benefit of the doubt'.

This morning, March 23, there were two New PRE-authorization charges to my Paypal Mastercard account of $88.10 and $89.95 !  So, I immediately called the number listed on my paypal account preauthorization transaction.  The person 'Shannon' on the other end of the phone said she would make sure I was refunded the money, but only because she could verify that I had not received the product.   I told her I never even authorized this charge, so I wanted the pre-authorization removed so it would not debit my account.  She said her company's policy is to complete transactions and then, if due a refund, to refund the money in 7 - 10 days.  She said she would send an email to confirm my refund and hung up.  That was just for one of the two unauthorized transactions.  I then had to call the number again and get to another person to get the other transaction 'refunded' and was met by a VERY rude woman named Chelsea, who told me it was my own fault for accepting the 'terms and conditions' when ordering this 'free trial'.  I told her I never received a product, so how can it be my fault for this charge and I may need to call the BBB or something.  She said she would just go ahead and push this $88.10 charge through then.  Since this is a lot of money to my family, I humbled myself and asked her to 'please refund this money'.  She said I would get an email and hung up.

After calming down, I decided to call PayPal about these charges to my Mastercard debitcard.  Paypal is my HERO.  They are wonderful people there.  They removed ALL of the charges, including the March 10th 'shipping' charges.  I had 'happy tears' after hanging up with Paypal.  I will always use my Paypal Mastercard debit card from now on to make any purchases with!

So, I thought it my duty to find this website and report my experience.  Hopefully, someone else will read this and not have to go through what I've been through.

 

This report was posted on Ripoff Report on 03/23/2017 08:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/revitalize-reneweye/internet/revitalize-reneweye-reneweye-revskin-enamoreye-and-antiagngskinserum-revitalize-skin-1363483. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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