• Report: #894047
Complaint Review:

Rewards Network

  • Submitted: Wed, June 06, 2012
  • Updated: Wed, June 06, 2012

  • Reported By: leatherhead — draper Utah United States of America
Rewards Network
Internet United States of America

Rewards Network rewardsnetwork.com wont cancel our account after contract is up Internet

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rewards network sold us on the notion that they would send there signed up customers to our establishment to dine after 4 months of them taking 20% of a customers charges, and they do not let you know who the customer is! We looked into there cancellation policy. A rep told us it was $350 if you cancel early.  So we decided we would wait for the six months,  It was a bad idea because rewards network got an additional $1100.00 in those last two months.  My wife who is my partner in the business contacted the rep and told him the 6 months was up and we wanted to cancel!  He waited for one month to respond and then took another months worth of debits from our account. We thought it was cancelled and no more debits.

Weeks later he responded that my wife was not on the contract and that it didn't cancel even though the salesman that sold us the program had to wait for the bank info from my wife, further more she didn't sign the contract but they were pulling money from her account! We have now been getting money taken out of our account for 3 months and they say there is a 30 day cancellation so our early cancellation of $350.00 is now going to be around $1700.00 you have the discussion with the reps and they say they are not authorized to cancel a contract even know the contract is up so they take another months debits and say you have to contact there cancellation dept. If he had told us that info in the 1st conversation we had we would have sent it over in a second flat. but they try to drag it out as long as they can to take as much money as possible from you Be Aware!

This report was posted on Ripoff Report on 06/06/2012 11:53 PM and is a permanent record located here: http://www.ripoffreport.com/reports/rewards-network/internet/rewards-network-rewardsnetworkcom-wont-cancel-our-account-after-contract-is-up-internet-894047. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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