• Report: #729232
Complaint Review:

Rezserver.com-Online Hotel Reservations

  • Submitted: Sat, May 14, 2011
  • Updated: Sat, May 14, 2011

  • Reported By: anonymous — Daphne Alabama United States of America
Rezserver.com-Online Hotel Reservations
Internet United States of America

Rezserver.com-Online Hotel Reservations pos. a part of Priceline.com Customers booking hotels online beware Internet

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Customers who are using a hotel booking agency online beware.I found out the hard way they are not as advertised.They refused to refund any money if you must check out early due to work.Also, the room they sold us was in a dangerous part of town which contradicted their advertisement of providing hotel accomadations in a "safe" neighborhood.The sheets were torn, the towels were dirty, and paint was peeling off the walls.Due to a change in job sites, the insurance company we were working with required us to leave the area early.When we checked out 3 days early the guy at the desk said we would have to contact Priceline directly to get our money back.He said he had already been paid in full by them and it was the policy of the hotel to make you get your money back from the booking company.When I called this booking company they refused to refund any money saying my contract specified no refund when I made the reservation.My recommendation is deal with the hotels directly and don't use booking companies . . they are a rip off.We want our money back for the 3 unused nights at the hotel we stayed at.


This report was posted on Ripoff Report on 05/14/2011 08:26 AM and is a permanent record located here: http://www.ripoffreport.com/reports/rezservercom-online-hotel-reservations/internet/rezservercom-online-hotel-reservations-pos-a-part-of-pricelinecom-customers-booking-hot-729232. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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