Complaint Review: Rheem Manufacturing Company - Montgomery Alabama
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- Author Confirmed
- Rheem Manufacturing Company 2600 Gunter Park Drive East Montgomery, Alabama U.S.A.
- Phone: 800-431-1549
- Web:
- Category: Heating, Cooling & Ventilation
Rheem Manufacturing Company NOT STANDING BEHIND WARRANTY Montgomery Alabama
*UPDATE Employee: T&P Valve
Show customers why they should trust your business over your competitors...
Manufacture offers a 12 year warranty with the first year including labor. Hot water heater has leaked since day one from the pressure valve. Our plumber came 2 times and said it is a warranty issue. Rheem Manufacturing will not send a tech and claims the vave is not covered under the warranty.
Robert
Palisade, Colorado
U.S.A.
This report was posted on Ripoff Report on 01/30/2008 11:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rheem-manufacturing-company/montgomery-alabama-36109/rheem-manufacturing-company-not-standing-behind-warranty-montgomery-alabama-304601. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
T&P Valve
AUTHOR: David - (U.S.A.)
SUBMITTED: Tuesday, January 27, 2009
If it is leaking from the T&P valve, you really have three basic reasons. Temperature issue, Pressure issue, or a faulty valve.
If it's been leaking since day one and we were taking bets, I'd put money on thermal expansion, but it could have shipped with a faulty valve. I wouldn't send a tech on general principle, because if it's not a manufacturing defect you'd be charged by the plumber (you'll want to avoid paying for now a third service call).
Also, why did your plumber have to come out twice to blame the manufacturer? Is he competent? Licensed? I bet he just said "the heater's defective", but didn't clearly state *what made it defective* which left you unable to convey in a logical fashion to the person who took your call what was wrong. (Find a new plumber.)
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