Let me start off by saying, I have a Richard Fuller Home. I agree with everyone, the rebuttal from the original person was probably Richard himself or someone in his organization, not a homeowner. I think that we all agree building a new home is a trying and time consuming proposition regardless of what builder you use. My home was no exception. We went through 5 foreman and numerous unqualified subcontractors during our almost 8 month build time. We had issues and still do. We liked the floor plan and design, but the quality of construction and warranty work are questionable at best. We share horrors stories with neighbors all the time. Each of us has a different one, but they all center around the two comments above. This builder, like any other, will cut corners when ever possible.
At the time of our build, he had under qualified foreman running the construction site who made mistake after mistake. Now that we are in our home we have had the a/c unit fixed numerous time, roof repaired twice and various other minor repairs. But, we still have a laundry list of repairs needed which seem to be ignored by Richard Fuller every time we request help. We have been plagued with a very poorly graded yard and are suffering through standing water, excess bugs and various other problems that arise with a poorly graded yard. In short, Richard Fuller designs a nice home, lots of amenities, but the build is questionable and the warranty service is horrible.
If building with Richard Fuller, I recommend staying on top things weekly if not daily and paying $300 or so for an independent inspection prior to closing. And the best advice that I can give..... don't close until the house is 100% the way you want it.... otherwise good luck.