Report: #1085945

Complaint Review: Richard Simmons Project H.O.P.E.

  • Submitted: Fri, September 20, 2013
  • Updated: Fri, September 20, 2013
  • Reported By: Janet — Sterling Heights Michigan
  • Richard Simmons Project H.O.P.E.
    P.O.Box 3556
    Boulder, Colorado

Richard Simmons Project H.O.P.E. wont refund unused, returned product. $72.97 unable to reach anyone by phone or on-line. Help! Boulder Colorado

Show customers why they should trust your business over your competitors...

On 8-12-13 I went on-line and tried to order the Richard Simmons Project Hope weight loss program. However,

the first thing you must do during the process is enter your credit card number...which I did. You then hit the

"continue" section; you're asked to order this product as well & then this product & then that product, etc. I didn't

want any of them, so, I kept hitting "continue"...I just wanted the weight loss program.

I got fed up & backed out of each page...about 5 of them until I was totally out. I said to myself that I'm glad

that I ended that & I thought how strange because none of the other products they want you to purchase was

on the TV commercial. I thought "what a rip off." I thought it was all over & done. No...about 2-3 weeks later

I found out my checking acct was less $72.97 & it was deducted by the Richard Simmons group. I returned the

unused product as soon as I received it & have not gotten a refund for it as of today. I've tried to call the 800

phone # but no one answers....never! I try to reach customer service on-line & that's impossible also. I cannot

reach anyone to ask about my refund.

I wish someone would look into this scam. I'm a senior citizen who lives on social security only. I really can't

afford this....however, I'm also diabetic & I know I need to lose some weight. I am very embarrassed by all

of this & very ashamed of Richard Simmons.   Help!! Please!

Thank You



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