• Report: #229619
Complaint Review:

Richmond American Homes

  • Submitted: Tue, January 09, 2007
  • Updated: Tue, September 18, 2007

  • Reported By:Lehi Utah
Richmond American Homes
849 Levoy Drive #100, Salt Lake City, Utah U.S.A.

Richmond American Homes Poor workmanship, no customer service skills, no follow-up, very high prices for up-grades that are done poorly. Salt Lake City Utah

*Consumer Comment: what does your Realtor/attorney say?

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John Stubbs, Jeff Holbrook, Jason in warranty are incompetant. Richmond American has poor workmanship on the home they built for me. They will not respond to us. Before you buy a home from Richmond America go and ask other home owners that have built with them what their experience has been like? Mine has been horrible. Others on my street in Lehi, Utah have not had a good experience at all. Do not take my word for it go anywhere they have built homes and ask the home owners of their opinion?

I will mention at least a few of my problems and I do this because we moved in on October 1, 2006 and have had many problems and cannot get Richmond to respond to them neither can others. They are more interested in telling you whatever they have to get you to sign the dotted line and deal with problems later (they actually don't deal with any). I actually did the finale cleaning on my own the day we moved in because they did not do it. The home was a mess and I have video and pictures to prove everything. We have faxed, mailed, emailed, and called numerous times trying to get problems fixed to no avail. Here is a list of my problems:

1. I found that I have no insulation above the Master bedroom, bathroom, closet, and front living room. Thay are fixing this.

2. There is a crack over 3 feet long in our great room. No one will come and fix it.

3. After the tile was installed and grout put in the painters came and worked on the main floor. The sanding dust settled on the grout and has discolored it. Richmond keeps making promises to fix but has not.

4. Sheetrock mud is still on carpet.

5. Tile is coming loose from floor. They did not put backer board down on the sub floors to lay tile onto. They used a cheap plastic material and tile is coming up in several places.

6. Paint is still on tile.

7. Several base boards were not sanded just painted over.

8. Richmond has fixed my back deck temporarily.

9. Weather stripping is missing off the front door.

10. Paint is peeling in several places.

11. The paint job is horrible. We painted the base boards in our previous house and did a better job than Richmond did on ours.

12. Garage door threshold is coming up.

13. Paint bubbling up, and sloppy they actually came for two days to fix paint problems, but didn't fix everything now they just tell us this paint job is the best they can do.

We have waited for months to get our problems taken care of with no follow-up from Richmond American (John Holbrook, Jeff in warranty). We have come to this so that others do not fall into this same trap with them.

Lehi, Utah

This report was posted on Ripoff Report on 01/09/2007 07:01 PM and is a permanent record located here: http://www.ripoffreport.com/reports/richmond-american-homes/salt-lake-city-utah-84123/richmond-american-homes-poor-workmanship-no-customer-service-skills-no-follow-up-very-h-229619. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

what does your Realtor/attorney say?

AUTHOR: Lcdlgaz - (U.S.A.)

I am curious to know if you have spoken with your Realtor. He/She represented you in the purchase and should be able to assist to some degree with getting repairs. Have you written to the Better Business Bureau and/or contacted an attorney? I have also read that Title company lawyers (through your title company) may be able to assist with these matters.

It would seem that this appears to be a localized problem as we took your advice and asked neighbors about the neighborhood we are interested in. Seems to be no problems to speak of and happy home owners here in this AZ subdivison.

Another avenue that may work for you is to contact your local media stations. In most cities news channels have community assistance programs on their evening news programming. For example our local station has "Call for Action" Reporters will find and address these specific people on TV and assist in getting your repairs done.

Best of Luck. We will check back to follow up and see how things go for you, so keep us posted.
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