Ring Central fax service/tech support a joke Nationwide

I've been with Ring Central for 5 years.  I'd always had problems with their fax service, both sending and receiving, but never realized how bad it really was until I accidentally opened a call log showing only faxes and saw almost all the faxes, particularly incoming had errors and hadn't gone through.  Tech support calculated that for the prior month only about 11% of the faxes had been received!  I'd reported prior problems over the years and they'd sent test faxes that had worked but now I realize that they were on their own system sending to me and another internet service they were compatible with.

When I first called tech support this time they said they'd elevate it and get back to me the next day.  I never got that call.  I'd waited 16 minutes to get through to them this time.  I called a week later, holding for over 12 minutes, and reported the problem again.  It was escalated but still took them days to get back to me.  They would call, leave a message but no number to get back to them.  When I finally was able to talk to someone, about 2 weeks after the first call, they said the problem was fixed but still wanted to change my fax number.  First, why would I want to change my number if the fax was now supposed to be working.  Second, I'd been giving out that number for years and would have to contact everyone I'd given that number over the years to give them a new number.  it is also a hard area code to get a number in, 212 in New York City.

The tech support also said they have trouble with regular fax machines.  Most of the faxing done today is over these regular fax machines, especially with the advent of all in one machines.  Why get another fax service if they have an internet fax along with their printer/copier/scanner that they have to buy anyway and also has fax?  Some do but it's still most just use their all in one.

So I'd had their service for 5 years, been getting terrible fax service, though never realizing how bad it really was, and paying for it.  I have no idea of how much business was lost because I never received almost 90% of the faxes.  They offered me 2 months of free service to compensate for 5 years!  they did up it to 3 months.  I should have been given a refund for the service plus taxes paid for the entire 5 years.  This virtually non existent service is supported by the fact that I was able to go back in my logs a year and see the problem was consistent over the entire year.  I've downloaded this log for the past year to my own computer to save as evidence.  Again, many of the faxes that did come through came from RC tech support so those can't really be counted as successful faxes since it was either over their own system or an outside system they know they're compatible with.  It's just lies to put us off and make us think they've fixed the problem with they haven't. 

Everyone reading this, if they have RC service should go into their call logs and see what faxes they've been missing.  If you know of anybody else using RC ask them to go into their logs and check the success ration of their own incoming and outgoing faxes.  Perhaps we should all get together and bring a class action for being taken for services claimed to be provided but never received.

There are also several other well rated services that cost less.  The only reason I'm still with RC are two.  First, I'm at a crtical point in my work where I can't risk lost service during a change over.  Second, I'm in the midst of another legal problem where i need the evidence in the call logs on ring central and can't change until this legal problem is resolve.

More problems with RC.  Part of the reason for faxes is to have evidence of communication should you have a business dispute or legal problems .  You have no way of keeping or accessing a copy of sent faxes with RC. 

Online tech support is a joke too.  Only twice in five years have I been able to find the answer to a problem by going to online tech support.  I have no choice but to call tech support to resolve what often should be simple problems.  They've also made changes to their back office so that the answers on tech support don't even match the screens they're describing. 

Also, if you're a single line user, you do not have access to tech support nights and weekends.  They used to offer these customers 24/7 support but cut back on it to save money.  If they had good online support then they wouldn't have so many people needing live tech support.  Most other services still over small single user businesses 24/7 support and again most other services cost less than Ring Central.  I've checked the online support on two other services and on both of them I got answers to my several questions on the first page of each search.

Part of the reason for the higher cost of RC is they offer rewards for you to bring in other subscribers to RC, as much as $1,000.  You're paying for this marketing ploy.

If you need fax in your business, need evidence of your outgoing faxes, need tech support nights and/or weekends when you're having any kind of problem or know of anybody else using RC and having such problems with RC and wish to explore a class action, please see if theres a way to contact me through Ripoff Report.  And for God's Sake, don't subscribe to Ring Central.