Report: 90th Floor Salon
Category: Beauty Salons
90th Floor Salon ripoff!! Birmingham Michigan
*Consumer Comment ..I am a customer of the company reported
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90th Floor Salon
Fax:
Birmingham, Michigan, 48009
U.S.A.
Submitted: 9/7/2002 7:44:47 PM
Modified: 11/23/2005 11:31:55 PM
Melodie
Birmingham, MiThis so called upscale salon ruined my hair.
The stylist dyed my hair pitch black(it is
naturally a light brown) When I complained
he said to go home and see if it lightens up
the next day. Well the ne×t day I called the
salon after crying for several hours. THe
stylist would not even come to the phone and
talk to me. The salon did not stand behind
their services. Not only did they not offer
to help fix the problem they refused to
give me back my money. Speaking of money I
spent quite a bit of it trying to get my hair
to look somewhat decent again.
Melodie
Birmingham, Michigan
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Updates & Rebuttals:
- Why are you filing a rip off report? Dee [9/13/2002 11:08:20 AM]
- Let me make myself clear, I am the victim that filed the above Rip-off Report Melodie [9/15/2002 7:58:23 AM]
- I agree with the customer on this one Cindy [3/22/2005 1:50:47 PM]
- IF YOU USED YOUR CREDIT CARD TRY THIS Tish [5/12/2005 12:11:13 PM]
- Current Customer Kathleen [10/14/2005 1:57:01 PM]
- I am a customer of the company reported Lori [11/23/2005 5:40:33 PM]
Why are you filing a rip off report?
You chose the color, right? A stylist just doesn't strap you down in a chair and dye your hair any darn color they choose.
This is your own fault, you chose the color and were not prepared to deal with how dark it was.
Why should the stylist reimburse you? It was your own mistake....now I would understand filing a complaint if you chose to dye your hair red and it turned out black...but this is crap.
Let me make myself clear, I am the victim that filed the above Rip-off Report
You seem very hostile. You are using foul language that I thought was not acceptable in a rip off report. Why are you so angry? Do you work for the company in some capacity.
Maybe you did not understand my report. I will clarify. I told my stylist that I wanted
a light brown color. He put a black dye on my hair. HE is the one that chose the color. HE is
the one that ruined my hair.
You are trying to make it seem that it was my fault. The hair stylist is the one who I trusted to do a good job and not ruin my hair.
IN my business I have to stand behind my product. He someone is not happy I have to whatever it takes.
He should at least had enough professionalism to talk to me on the phone which he was unwilling to do.
This mistake has cost a lot of money for me to fix.
I agree with the customer on this one
i absolutelt agree with your post on here. I have never been to this salon but I did go to a reputable salon this year and paid over $60 for just a cut and style and I hated it. When I complained, the stylist was not very interested in helping me because the store was closing. I did not cry for hours though, I mean come on it is just hair and it will grow back. I do think that businesses are way to non chaulent about customer service these days and feel they can treat customers the way they want and nothing will happen. I m glad for this site. And, although I do think the last person took that post WAY to personal, I do not see that she used any profanity in which you stated.
IF YOU USED YOUR CREDIT CARD TRY THIS
IF YOU USED YOUR CREDIT CARD AS A FORM OF PAYMENT FOR YOUR HAIR, CONTACT YOUR CREDIT CARD COMPANY AND CHARGEBACK THE DOLLAR AMOUNT TO THE SALON, IF THE DID NOT GIVE YOU A REFUND OR SOMETHING BACK FOR THEIR WRONGDOING. TELL YOUR CREDIT CARD COMPANY THE SITUATION AND STATE THAT YOU ARE VERY UNSATISFIED WITH SERVICES RENDERED BY THE SALON. YOU WILL WIN AND RECIEVE A REFUND. HOPE THIS HELPS IF YOU USED THIS TYPE OF PAYMENT. IF NOT I WOULD ADVISE YOU TO DO SO IN THE FUTURE.
Current Customer
I have been a customer at the 90th Floor Salon in Birmingham for over 5 years now and I have never once had a bad experience. The management staff there is extremely friendly, I am surprised that you had an issue getting your problem solved.
I am a customer of the company reported
The stylist that I use has been employed at the 90th floor for several years. She has been my stylist for 16 years. I have never had any problems with her or the salon. The owner is a very nice lady and very professional. I don't think it is fair for you to bash the salon for one persons actions. I am not sure, but it sounds like there may be something else going on between you and this stylist. It is unfortunate that your experience was not a pleasant one at the 90th floor, but again bash the stylist not the salon because he definitely does not represent the owner or the other stylist there.
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