Report: Blockbuster Video
Category: Video Stores
Blockbuster Video Outrageously bad customer service *REBUTTAL .. Warning! ..ex-employee defendsn policy
*UPDATE Ex-Employee responds ..Response to Kc
Rebuttal Box
Respond to this report!
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company? Victim of this person/company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don´t let them get away with it!
Blockbuster Video
Fax:
Mesa, Arizona,
U.S.A.
Submitted: 12/30/2000 12:00:00 AM
Modified: 12/26/2007 3:53:39 PM
ED
Tempe, ArizonaRenting videos from Blockbuster Video has proven to be a nightmare- specifically the store in Mesa, AZ. The company automatically charges your credit card if they think you are late. They do not even bother to notify you before doing so (if you used your debit card to sign up this could really cause you some problems). And, worst of all, if they lose a video or cannot locate it AFTER you return it, they automatically charge your credit card for the video- this is an unexpected charge of over $100!!!! They do not even bother to look for it before charging you! Outrageously bad customer service.
I would suggest patronizing a friendlier, more competent company.
Click here to read other Rip-off Reports on Blockbuster
Looking for premium tickets? Concert Tickets | Sports Tickets | Theatre Tickets just visit www.TicketFeeder.com
Search for additional reports
If you would like to see more Rip-off Reports on this company/individual, please use the search box below:
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA’s.
Rebuttal Box
Respond to this report!
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company? Victim of this person/company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don´t let them get away with it!Repair Your Reputation
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Updates & Rebuttals:
- ..you sign a statement which clearly authorizes us to do so [7/6/2001 12:00:00 AM]
- WARNING! ...UNAUTHORIZED CHARGES TO MY CARD [7/6/2001 12:00:00 AM]
- I work at a BBV and people are always whining [8/10/2001 12:00:00 AM]
- Look BBV, you've gotten yourself in a fix. [12/28/2001 12:00:00 AM]
- BBV bullshit late scanning and fee adding [12/29/2001 12:00:00 AM]
- I was a Blockbuster employee of 3 years. [1/18/2002 12:00:00 AM]
- I have worked for BBV for years, at multiple stores. [1/21/2002 12:00:00 AM]
- As a current blockbuster employee i would like to say that all these comments are all too familiar. [1/22/2002 12:00:00 AM]
- We work our butts off for you people vanessa [2/12/2002 12:00:00 AM]
- Blockbuster does not charge LATE FEES!!!!!!!! Mike [3/1/2002 12:00:00 AM]
- I understand your concerns, BUT.... Blockbuster [3/17/2002 12:00:00 AM]
- GROW UP AND LEARN RESPONSIBLITY VLAD [3/17/2002 12:00:00 AM]
- learn accountability, people Monkey [4/4/2002 11:19:41 PM]
- How to rip off blockbuster ZeroHero [4/17/2002 2:57:13 PM]
- Let's count! Heather [5/3/2002 5:18:01 AM]
- Do not like the bombment of complants. Ronald [3/25/2003 12:27:36 PM]
- With all the employees sucking up in here, it should be called C**KS**KER VIDEO!!! Fraud Hammer X [3/26/2003 1:11:37 AM]
- A Perfect World Paul [4/14/2003 1:43:45 PM]
- retail price is not bbv cost for tapes or dvd Indie [5/26/2003 4:16:14 PM]
- HAPP Y CUSTOMER HERE Jesse [5/27/2003 12:08:50 PM]
- i agree with the customers'' Amanda [6/1/2003 9:26:18 PM]
- The customer is right Gregg [6/2/2003 2:33:58 PM]
- Happy Customer Jesse [6/7/2003 10:38:03 AM]
- How long have all the reubuttal posters been employed for Blockbuster? Johanna [6/7/2003 1:33:59 PM]
- Blockbuster ..its time for another class action suit Tom [6/27/2003 9:27:48 PM]
- BBV loses video, then wants me to pay for it Paige [7/8/2003 4:03:30 PM]
- $100 A Movie My ASS!! Billy [12/18/2003 8:59:54 PM]
- NOT the only game in town Jerry [12/27/2003 3:37:09 AM]
- BBV EMPLOYEES ARE THIEVES and LIARS NIKI [12/29/2003 10:57:42 AM]
- Ex-Employee Never agreed with BBV policies Alex [1/25/2004 3:24:41 AM]
- - the company's foudation is shaking Susan - ex store manager [1/27/2004 10:26:55 AM]
- Conspiracy Theorists of the world unite Andy [2/18/2004 12:01:20 AM]
- Galveston Store Is Ripping You Off William [2/20/2004 4:42:53 PM]
- OHH...PUHLEEEZZEE!!! ..a victim of the ever present late fees scam Sandra [2/21/2004 12:22:16 AM]
- pages and pages of reports from this site Sandra [2/21/2004 12:37:54 AM]
- People with complaints are ignoring FACTS Stephen [2/21/2004 2:04:02 AM]
- It's about money, people... come on! Support your local business and rent there Lyk-mee [2/21/2004 5:00:11 PM]
- Stephan, you are right on the money!! Matt [2/23/2004 7:14:02 AM]
- Sandra - Shelbyville, Indiana, Managers change like the wind because people like you Sandra. Devo [3/2/2004 3:51:35 AM]
- Blockbuster Does suck! in more way then one! Dirty [3/15/2004 8:27:32 PM]
- Bypass Blockbuster and MOST theatres and buy the movie when it comes out on DVD or Video Jerry [3/17/2004 3:00:28 AM]
- You are all right and you are all wrong Heather [4/14/2004 8:17:47 AM]
- BBV triple rated section. Thats why I don't go Steve [5/23/2004 7:50:44 AM]
- Charged for a Movie I did not Rent Brandon [6/2/2004 3:44:45 AM]
- blockbuster changed the term 'late fee' to 'extended viewing fee' Nick [6/3/2004 12:32:59 AM]
- The outcome is... Bad customer service always leads to loss of business John [6/20/2004 9:33:36 AM]
- No more late fees!! Brittany [7/17/2004 8:35:48 PM]
- Customers that complain about late fees are the same customers that never tip delivery drivers! Dave [7/18/2004 12:44:34 AM]
- BLockebuster HAS responded with reasonable solutions Janet [7/31/2004 4:00:31 AM]
- blah blah blah Kimberly [8/12/2004 9:56:55 PM]
- Yes most of our employees suck Kenny [8/17/2004 3:01:49 PM]
- Blockbuster is a place with great service. Huy [8/26/2004 11:26:26 AM]
- Blockbuster needs to take responsibility for a lousy system Mark [9/16/2004 1:24:49 AM]
- You're kidding, right? Andy [9/17/2004 5:31:20 AM]
- No Extended Viewing Fees Brandi [9/17/2004 9:26:50 AM]
- To Mark in Houston, some inside information as to how the whole check-in system works. Pat [9/17/2004 10:24:59 AM]
- It's True! We Do Scam The Customer!!! Holly [9/25/2004 2:21:54 AM]
- Holly has issues... I feel very sorry for the CSRs that work under you Pat [9/25/2004 8:19:21 PM]
- My own experience with blockbuster Terry [9/27/2004 8:15:31 AM]
- Dave - Phoenix, Arizona Tom [10/24/2004 6:32:17 PM]
- This is retarded. Chris [10/30/2004 2:18:50 PM]
- Blockbuster is not trying to scam you. Adam [11/29/2004 9:55:21 PM]
- BBV-EVF and Customer Service. Kimberley [12/5/2004 10:27:14 PM]
- I Can't Believe You Customers BBV Employee [12/16/2004 8:26:10 PM]
- to the last person Steve [12/17/2004 12:59:42 PM]
- Subject Setlement of lawsuit Patrick [3/14/2005 2:34:48 PM]
- Answer for Steve. Patrick [3/15/2005 9:23:33 AM]
- Wake up and Smell The American Dream Marc [3/15/2005 2:33:15 PM]
- 10 years before a problem Anthony [6/14/2005 5:10:57 PM]
- Hey Mark Blockbuster is here to stay Steve [6/19/2005 8:59:47 PM]
- Policies unknown to customers Eric [7/20/2005 1:18:26 AM]
- I'm tired of the cockiness of this company. Steve [7/20/2005 3:53:15 PM]
- Reply to Steve's last response. Before you post any more about Blockbuster Patrick [7/20/2005 4:48:07 PM]
- Hey patrick The company has no right to authorize charges Steve [7/22/2005 9:57:12 PM]
- This is whats wrong w/bus today Robert [7/23/2005 4:30:15 PM]
- Responses to last two posts. I have no problems with Blockbuster. Patrick [7/23/2005 8:24:41 PM]
- There isn't any argument, BB has lost it's market Kate [7/24/2005 10:01:15 AM]
- Kate from Toledo added feedback Steve [7/24/2005 7:11:55 PM]
- Response to Kate. experienced bad service from Blockbuster Patrick [7/24/2005 7:34:48 PM]
- Steve, are you a sewer pipe? Patrick [7/25/2005 8:30:39 AM]
- Scambusters The company will go down Steve [7/26/2005 3:27:13 PM]
- You have your opinion, and I have mine. Patrick [7/26/2005 8:01:55 PM]
- scambuster sell my toys, gumballs, and assortment of candy Steve [7/27/2005 4:07:05 AM]
- People And Blockbuster Moka [10/4/2005 11:35:43 AM]
- Laughing at Blockbuster AND Late Fee Offenders Dennis [10/4/2005 1:22:42 PM]
- hey Dennis Steve [10/6/2005 2:56:50 PM]
- tape renters need to get out of bed. Marc [10/6/2005 10:33:39 PM]
- Hello, and Thanx, Steve Dennis [10/7/2005 7:07:02 AM]
- Dennis Steve [10/7/2005 12:09:36 PM]
- Blockbuster hates you. Chad [11/15/2005 1:09:11 PM]
- Do you know why? Patrick [11/15/2005 2:57:54 PM]
- totally agree with Chad Steve [11/15/2005 7:17:28 PM]
- Had to stick your nose in, eh Steve? Patrick [11/16/2005 12:33:34 PM]
- i do not see that i am getting ripped off Adam [11/16/2005 11:27:42 PM]
- Adam in West Virginia Steve [11/25/2005 8:09:54 PM]
- Steve, Steve, Steve. Patrick [12/1/2005 3:38:19 PM]
- Patrick Steve [12/1/2005 8:26:33 PM]
- I will keep watching. Patrick [12/2/2005 9:03:58 AM]
- hey patrick Steve [12/3/2005 1:01:15 PM]
- Bring it. Patrick [12/3/2005 11:11:41 PM]
- Hey Patrick Steve [12/4/2005 9:18:26 AM]
- See you next year. Patrick [12/5/2005 11:04:54 AM]
- Amusing Chaz [8/7/2006 2:39:13 AM]
- It's not right... John [11/1/2006 10:26:26 AM]
- renting with blockbuster better than other video stores Gab [11/1/2006 11:36:10 PM]
- Funny thing, isn't it? Jonathan [3/30/2007 1:19:38 PM]
- $101 per movie? Donna [3/30/2007 4:20:55 PM]
- I like Blockbuster and I am NOT an employee!! Karen [4/14/2007 12:45:41 PM]
- gregg Jennyo [10/16/2007 1:30:24 PM]
- Blockbuster in the past several years. Ryan [11/26/2007 9:07:30 PM]
- Blockbuster Video has never done anything wrong to us. Kto [12/21/2007 6:24:18 AM]
- Kept my word Patrick [12/21/2007 12:33:58 PM]
- IF YOU DO NOT LIKE BBV Kc [12/25/2007 10:00:52 AM]
- Response to Kc Patrick [12/26/2007 1:21:52 PM]
..you sign a statement which clearly authorizes us to do so
This email is a rebuttal to RipOff #4107.
It was sent by @Rebuttal_Name@ at Luv2ski824@aol.com.
Blockbuster Video Outrageously bad customer service (#4107)
They filed the following rebuttal to the above Rip-Off Report:
Their email: Luv2ski824@aol.com
Their relationship to the company: Supporter
Rebuttal:
Actually you sign a statement which clearly authorizes us to do so, statements are sent out a lot and usually get thrown away or returned because of moving or whatever....
WARNING! ...UNAUTHORIZED CHARGES TO MY CARD
This email is a rebuttal to RipOff #4107.
It was sent by diane english at dede2275@yahoo.com.
Blockbuster Video Outrageously bad customer service *REBUTTAL (#4107)
They filed the following rebuttal to the above Rip-Off Report:
Their email: dede2275@yahoo.com
Their name: diane english
Their relationship to the company: Consumer Suggestion
Rebuttal:
THIS IS NOT A REBUTTAL. THIS MESSAGE IS TO ALL THOSE ANNOYING BLOCKBUSTER EMPLOYEES POSTING ON HERE. GO TO HELL, OKAY? EVERYBODY IN AMERICA HAS HAD PROBLEMS WITH BLOCKBUSTER AND THEIR SHADY BUSINESS PRACTICES. I, FOR ONE, AFTER SEVERAL UNAUTHORIZED CHARGES TO MY CARD, HAVE COMPLETELY STOPPED USING BLOCKBUSTER AND I URGE EVERYONE ELSE TO DO SO TOO.
I work at a BBV and people are always whining
This email is a rebuttal to RipOff #4107.
It was sent by eL sTeVo at fireplug@worldnet.att.net.
Blockbuster Video Outrageously bad customer service *REBUTTAL .. Warning!(#4107)
They filed the following rebuttal to the above Rip-Off Report:
Their email: fireplug@worldnet.att.net
Their name: eL sTeVo
Their relationship to the company: Owner
Rebuttal:
80% of All Customers are just plain Stupid!!!!!!
I work at a BBV and people are always whining about there late fees and how the 'hate' the noon return policy. I just dont understand these people. The old policy, which was abolished over a year and a half ago was midnight the next night or Ex: 5-day rental, rented on Monday due on
Friday by midnight. Blockbuster felt that Midnight was too late for our wonderful customers to come out to just return the movie so BBV tachs 12 hours on to the old policy, thus making a new one!
Blockbuster has given you people 12 extra hours to get that movie, game or DVD back!!! What else do you want!!?!?!?!?!?!? If someone can return a movie on time when it was due at midnight but cant get it back by noon the following day, then they deserve a late fee.
And you want to know something else?????? ALL CUSTOMERS COMPLAINTS ARE HANDLED ON A STORE LEVEL!!! THUS IF SOMEONE SENDS THE CORP. A NASTY LETTER TELLING ABOUT HOW TERRIBLE THE RETURN POLICY IS, MOST LIKELY IT WILL BE PLACED IN AN OCEAN OF PAPERS NEVER TO BE SEEN AGAIN!!!!!
And about the late fee policys, BBV has to pay big bucks for movies that are not released for sale. For ex: O Brother Where Art thou? (VHS) retails for $101.00. Yes thats right 101 dollars!!!!! Thus explaining why late fees are so much. If you rent 4 VHS videos most likely you have about 400 dollars sitting in your hands!
And as for the credit card charges read the fine print!!! if a late fee of 10 plus dollars is not paid with in a certain period of time BBV has the right to take it out on you credit card!!!!
So there!!!!!
eL sTeVo
Look BBV, you've gotten yourself in a fix.
They filed the following to the above Rip-Off Report:
Their email: blah@blah.com
Their relationship to the company: Consumer Suggestion
Rebuttal:
Look BBV, you've gotten yourself in a fix. You are obviously doing something wrong for this issue to have been settled in court by viscously irate consumers. I'll try it in caps. YOU CHARGE TOO MUCH ON YOUR LATE FEES. You're going to lose business permanantly by doing this, you must understand that. Try using Hastings' late fee policy or Hollywood Video for that matter. It's time to grow up and tend to bidness.
Lick me
BBV bullshit late scanning and fee adding
They filed the following rebuttal to the above Rip-Off Report:
Their email: Trashlink@usa.net
Their name: Trashlink
Their relationship to the company: Consumer Suggestion
Rebuttal:
I have written before about BBV bullshit late scanning and fee adding, I do not think there is anything wrong with them adding a late fee IF your video/dvd is REALY late, I just think its bullshit that they tag on late fees to tapes/dvd that were returned on time but obviously scanned late by their dum lazy employees, who are too dum to realise they are doing this.
GUESS WHAT IDIOTS! When a tape is droped in the box even 1 minute before deadline if it is not scanned straight away the computer has its own internal clock and will only register the time you scan it, the computer does not know the time it was dropped through the box!
THUS IDIOTS you are banging out late fees on a constant basis! Nice Racket
Click here to read other Rip-off Reports on Blockbuster
I was a Blockbuster employee of 3 years.
They filed the following rebuttal to the above Rip-Off Report:
Their email: ericaj@mailcity.com
Their name: Erica
Their relationship to the company: Advocate
Rebuttal:
I was a Blockbuster employee of 3 years. All I have to say is I wish that everyone that thinks we dont check in our movies on time could of followed me around just one time while I opened the store. We give you so many chances to return your tape on time that you probaly dont even know about, for example did you know that know that since the policy has changed to
noon we actually dont start charging late fees until 2 so we can make sure that all the rentals are checked in on time and that every morning we did something called the FOS list (every movie 3 to 10 days late is looked for on the shelf. Of course there is going to be a bad apple every so often, and every store will have a mistake on their part. Ive actually been to crappy rental places myself but I know that the majority of Blockbuster
employees do thier job. I mean really think about it do you think we like arguing with you people, no of course not thats one of the reasons I quit. We do not AUTOMATICALLY charge your card it has to be at least 30 days deliquent. And for us DUMB (learn how to spell before you call someone DUMB) employees we do REALIZE how important it is to check in tapes on time and to do our job. As an EX employee I still rent there and know that
if I have late fees it was my own fault.
I have worked for BBV for years, at multiple stores.
They filed the following rebuttal to the above Rip-Off Report:
Their email: jess@usa.com
Their name: Current Employee
Their relationship to the company: Supporter
Rebuttal:
I have worked for BBV for years, at multiple stores. One thing that I don't believe has been mentioned, yet, is that we actually have to sign a paper stating the date and time we emptied the drop boxes, to make sure we always do so at necessary times. If multiple guests complain about having
late fees for movies dropped off in the same time period, it stands to reason that the employee responsible for emptying the box did not do so. That employee will hear about it, especially if they falsely signed the paper. No one feels like getting fired over something so silly, so trust me, we empty the box.
Some guests have figured out that they actually have until 2pm to get their movies checked into the store computers, and they try to take advantage of that. However, if the afternoon employees know they already emptied the drop boxes at 12:30pm, and they have other things to do, they are not necessarily going to empty them again before 2pm, because all
movies were officially late at noon.
By the way, don't put your movies on the counter, leave, and expect them to get checked in. That's what drop boxes are for. There are two inside the doors and one outside, for your convenience. If you place movies on the counter, we have no reason at all to think they need to be checked in.
Most likely they will be put back on the shelf, without getting checked into the system. This is why the FOS list (as previously explained) exists, so we can pick up after guests who incorrectly return movies.
However, you may as well not ask for trouble. Just drop them in the return slots, please.
As a current blockbuster employee i would like to say that all these comments are all too familiar.
They filed the following rebuttal to the above Rip-Off Report:
Their email: melfas@msn.com
Their name: Blockbuster Employee
Their relationship to the company: Supporter
Rebuttal:
As a current blockbuster employee i would like to say that all these comments are all too familiar. But most of them are due to the failure of the member's part upon reading the membership application in the first place. It describes clearly the credit card charge off policy as to which I can say from all the other comments on this rebuttal list that these people did not thoroughly read their membership application. Our company
does indeed send many notices in the mail and is not responsible for those many people who've moved and have not called in their current address.
As for movies who are late we do wait a period of 30 days before we charge it off on the credit card in which those plural notices have been sent to you in the mail. For those people who claim blockbuster loses their movies yes it has happened its only a human error. Happens to everyone to lose something but for someone who claims to return a movie then calls us a few days later and tells us that they did return the movie and why are they getting notices in the mail, for your information we do a routine check everyday for movies who've been mistakenly put on the shelf by accident without being checked in. If we can't find your movie in the store whatshould that mean?? YOu have to understand that we have to stick up for our store and its our job not to let everyone get away with everything.
Either the movie was not returned or not returned to the right store or was returned with the wrong movie inside or empty, in which we call promptly if this is the case. And a last note to all those people who take pleasure in cussing us the employees out for store policies and such. We just work
there we don't make the policies. If you have a problem don't be shy to ask for the district manager or someone higher up in the corporate ladder. It's not our fault!!! And for the last last thing if renting from blockbuster has been a nightmare for you its not bad customer service its just clueless customers who don't take the time to inform themselves before blaming everyone else, instead of realizing its themself.
We work our butts off for you people
and thats the part that suck si bad... is i know for a fact especially me personally we work very had to give great customer service, but that does not me we should let out selves get walked on...and i know we do NOT had out credits like candy we've posted out district mangers number and name so if you want to call her be free.. she will say the same thing we do... WE are the one who put or jobs in jepordy if we give let everyone who 'says' the turned there movie in on time get away with out paying... the store loses money if you turn your movie in late since then we cant re rent it out ... and as for the 2 day rental remark... we buy most new relases in bulk and temporaily put them out for only 2 days so everyone can watch them and so we can gurentee them in stock.... and as for the late fees you at like you guys need to make sure youbring them back on time its not our fault but yet you yell at us we cant change the rules just follow them.
Us employees get charged late fees to... we've had to pay them too .. I have personally had to pay the same damn late fees but at least im mature enought to fork out the miesly 4 or 8 bucks because it was MY resposibaliy ONLY to make sure the movies get back on time...
so everyone NEEDS to get over it ok!
nothing is free so act like ADULTS... not car sales men trying to talk us into something we CANT help!
Blockbuster does not charge LATE FEES!!!!!!!!
Every comment I have read so far has listed late fees as a point of concern and complaint. Blockbuster video no longer charges late fees. They are called Extended Viewing Fees. Now listen before you tell me they are the same thing, they are not.
A late fee implies you are being charged simply for being late, a penalty if you will. Which would still be fair because you knew when you left the store that you would be charged a fee if you returned your rental late. It's not like you get an unexpected random fee for no reason.
When you put a monkey in a room with a button that gives him an electric shock when he pushes it he stops pushing it after one or two times. Yet when you charge a late fee to a human for returning they're videos late, they don't learn to return they're videos on time.
In the past when Blockbuster charged 'Late Fees' they charged a high amont because they wanted they're movies back on time. If they only charged a small amount no one would bother to return they're rentals on time. And that's what the video rental industry is based on, time.
Extended viewing fees are a charge for the extra time you've kept the rental. When you check out a rental you agree to have it back by a certain time for a certain price. When you don't bring it back by that time you've broken that agreement, and are charged for an extra rental period when you return the rental. Why are you charged for an entire extra rental period and not just the five or six hours you had the rental? Blockbuster doesn't charge by the hour, they charge by rental period. The same concept applies when you stay at a hotel. You pay for the room for a certain amount of time. If you stay in the room an extra four hours, four hours you haven't paid for, you will be charged for an entire day not those four hours you were in the room.
What I am saying is that Blockbuster isn't trying to get your money by charging you for you breaking an agreement and you returning your rental late. I understand accidents and missunderstandings happen, but DAMN people how inept can you be. Grow up!
I understand your concerns, BUT....
I manage a Blockbuster store in the Chicago area. Now I'm not entirely for the company for other reasons, but I do stand behind the extended viewing policy. Every week, we have more customers who claim they never knew about the noon return policy. This policy has been in effect since February, 2000. It is posted on the movie itself, on our coming attractions board, on the reciept, on the door as they walk out, and we tell them before they leave. We post this information everywhere, in case the customers don't hear us tell them. They actually leave the store with the information they need in thier hands, and yet they still claim not to know. It is even stated on the membership application that they understand the noon return policy. So why no one seems to know about it is beyond me. And, as far as employees not checking in tapes, this claim is absurd. We hate people coming in and taking up our time complaining about how this always happens to them. So, we try our hardest to check in our drop boxes until 2pm to keep those complaints to a minimum. We don't purposely leave them unchecked just to piss you off, because it pisses us off when you come in and yell about it. If you honestly don't trust the way employees check them in, then return them in person when the store is open. Most stores are open 14 hours a day, I'm sure you can find a few minutes to hand them to us personally. The drop box is actually intended for overnight returns, when the store is closed. I usually give my customers one 'get out of jail free' card and credit fees just once when they claim we don't check them in. After that, I tell them if they expect a credit in the future, they need to provide us with a reciept proving they returned them on time. They get this reciept when they check out their rentals, then when they return them, we intial that reciept as proof they brought them back. I think this extra effort is worth not having to pay extra fees they don't think they deserve. And yes, too many times people don't read the membership agreement about how these fees are charged to their credit cards after they go unpaid. We just follow our scheduled account maintenance procedures. We don't single out customers and charge their cards unknowingly. And, if the statements that are sent out don't reach you, that's not our fault. We know they were sent. If you threw them out as junkmail or moved without updating your info, that's not our problem either. So in the future, I suggest that as consumers, you read what you are signing and be sure you understand before accepting those terms. And remember this...Everytime we have a customer standing in front of us saying they are through with Blockbuster and they are going to rent from Hollywood or Family video, there's someone in front of a Hollywood or Famliy video employee saying they are going to rent from Blockbuster.
GROW UP AND LEARN RESPONSIBLITY
I'm currently a Blockbuster employee and every day I have to deal with the same bull all other employees have to, because customers are so inmature that they always blame their mistakes on us. Some customers out there complain about Blockbusters policies, calling us dunb,idiots ect. when they don't realize they are the ones that screw up when they come up to the counter talkin on their cell phones or doing some other stupid s**t, and don't listen to the due date or Blockbuster's rules and regulations, and since they're so caught up in their little worlds of stupidity comeback to us complaining and sometimes threatning us, not taking responsibilty for their actions.
We try to provide good customer service and when we make mistakes we fix them, but some customers come out there yelling and ready to punch us, because they want us to do exacly what they want and we don't they complain to corporate about bad customer service and write comments like the ones we've seen on this web page so next time you want to complain about bad customer service rember that we only treat you the way you treat us.
For all of the 'ex-customers' out there blaming your stupidity on us and telling other people not to rent at Blockbuster Know this, for every customer we lose we gain at least 5 customers that come to Blockbuster because they are not satistfied with other video companies and on numerous occassions congratulate us for the great job we're doing. So if Blockbuster is still in bussiness it's because we are doing something right. So don't try to maake yourselves look like victims, if anything we're the victims when you try to rip us off with your childish complaints because your so cheap that you don't want to admit your faults to avoid paying $4.23.
learn accountability, people
It's like this - I completely agree that BBV EV (or late) fees are ridiculous, but if you're not happy with them you've got two options 1) bring the movie back on time 2) rent somewhere else.
Not the most pressing dilema of our time, believe me. Just please don't take you're frustrations out on us - we're making minimum wage so your money's obviously lining someone else's pockets.
thanks
How to rip off blockbuster
Ripping off Blockbuster, a document by Zero-Hero, 2002.
Reasons.. reasons.. we all have our own reasons..
STEALING DVDS:
DVDs are the hardest to steal, they are locked up tight, there are a bunch of different types of
locks.
Fat Locks: You can't pry these off, they're big and black and fat.
Black/White Locks:
___________________________________
| |--|
| |--|
|___________________________________|
These are long and black, they have a white 'hook' on the end, they can't be pried off, but you can
cut through the box to get to the dvd.
__
Yellow Locks: | |
________________________| |
|
------------------------|__|
Plastic, yellow, boring, easy! These are on all of the newest DVDs, cut off the head with a sharp
pair of scisors, pry out the hollow shaft, open the box, take the dvd, leave.
LOCKS:
Some dvds actually have locks, like masterlocks, we don't have these at the store near me, so I don't
know about them.
BBV COMPUTER SYSTEMS:
Anyone here a VAX/VMS fan? No? Didnt think so..
BBV uses a modified version of Open-VMS. Each store has a customer database, and can only access that
store's customers. If you need to go to a blockbuster out of your district, make sure you know your
usernumber, or your rewards number. They can get it through the network in the HQ if you have that.
Anyhow, the normal cash register program (point of sales/POS system), the customer records editor
(password protected), and many other things, are a subprogram in the OS. Only when the Daemon on the
server in the backroom is off, can the OS be accessed. To start the subprogram shell, you type BBV,
it has a username and password, the username is always BBV, the password might be the store number.
I think of the shell as a BBS of sorts, you run it, connect to it, send commands, it sends data back.
It's simple. The HDs on the servers are small, 255MB was the last one installed.
MOVIE DATABASE ID NUMBERS:
This will help you decode the numbers, the barcode translates.
33-#####-622142-### (ignore the dashes, they help seperate the parts)
33: indicates it's a movie
#####: the store number, this is usefull information.
622142: these number vary, they're what movie you're holding, in this case, replacement killers
###: this is the number of the copy of movie you're holding, ie: 001 would be the first copy.
3309747622142001 - the movie at the store 09747 replacement killers, copy number one.
IMPERSONATION, IDENTITY THEFT:
Sadly this is the easiest part. Hang around the store for a while, people lose their cards, it's
pathetic, half of the customers will say 'I lost my card, can I tell you my name?' You'll be leaning
nearby, writing down tons of names, save them, then come back a day later, different clothes, hair
differently, and use them to rent videos. If you look young, do not try this, if they remember your
previous name - leave, fast.
PHONE NUMBERS:
If you like to play pranks, customers will often times give phone numbers before they know it's their
name the employees want, write down phone numbers!
Also, if you can get behind the desk, you'll find lots of unclaimed, lost, cards! Use them at will.
:)
BACK ROOMS:
The back room is a treasure chest of goodies, BUT, there is a camera in the back, back room, in the
manager's office. It's above the door, so you don't see it at first glance. If your back room is like
ours, then you'll be finding all sorts of free things, such as candy, unreleased movies, and
thousands of empty cover boxes.
ADVERTISEMENTS:
The tvs above that show the BBV ads are monthly tapes that are sent to bbv, they're playing on a
hidden vcr behind the desk. Someone would hate it if you snuck in and put in a copy of say.. debby
does dalas, ne?
EMPLOYEES:
Please don't attack, verbally or otherwise, the employees, often they're good people who are just
trying to do their jobs, and have to deal with the same 'extended viewing fee' excuse 40 times a
night.
MOVIE ALARM-STRIPS:
The things that set off the alarms on VHS tapes arent the boxes. On the bottom of the tapes is a
white sticker saying 'please remember to rewind!', it's secretly a metal strip in the back, it sets
off the alarm. Of course, so does your cellphone ;).
BBV employees are so used to the thing going off that they'll just ignore it.
Also, on the dvds, it's a little sticker over the face of the dvd, it'll set off the alarm.
LOSE YOUR PERSONALITY:
Each customer is defined by a usernumber, this is sometimes on your card, if not, or you don't have a
card, ask a CSR for your number.
syntax: 2-06789-0759
2: defines it a usernumber
06789: a store number (made up, like the one above)
0759: the customer number
2068476705 - you are no longer a person. simply numbers.
Let's count!
OK, I am going to make this as easy for you customers that have a hard time understanding the return policy. Let’s say you checked out a “2-day" rental on oh, let’s say Saturday. It has to be back on the 3rd day by NOON.
OK, now, stay with me, this is the real tricky part. Saturday counts as the first day. Sunday counts as the second day.
Monday BY NOON is the third day. It doesn’t matter if you checked it out at 10:00 a.m. or 11:59 p.m., that still counts as the first day! It is not on a 24-hour period of time for all you whiners that complain “well I didn’t have it for exactly 2 days!" The representative will tell you when your rentals are due back before you leave the store.
It is also on a sign on the door as you exit. If you can remember the day you checked out a movie, there is a little chart on the back of each rental that will easily help you remember when to return it.
The due date is also printed on the receipt next to each title. And if all else fails, call the store and ask them to pull up your account to see what you have checked out and when they’re due. I swear it’s like pulling teeth with some of you idiots!
Do not like the bombment of complants.
I have to say, That I do not like BBV return polices. That the customer when renting the movie states that they will retrun the movie on time and that they argee with the trems. But on the other hand most of the comments from the employee's on this . I as a manager would fire you for calling your customer's names. Right, Wrong or indriffent without customers you would not have a job. No you do not need to take abruse from anyone, but like the old saying goes. 2 wrongs do not make a right. I know that 1000's of ? and grips about the same thing wears on you after awhile. But folks this is your job. Do not like the bombment of complants. Change jobs. Customers do not like the BBV policy change stores. That what makes this country great we can change and go to any other store or job we like. So folks, whats the whole point of this ? You don't like BBV go to another store. You don't like hearing neg comments about your job, go and work some place where you do not have to deal with customers. That is the bottom line. as long as there is customers there will all ways be customer complant. You will never please every one, just do it with a smile.
Submitted: 3/26/2003 1:11:37 AM
Modified: 3/26/2003 11:44:30 PM
Fraud Hammer X
Hammertown, VermontU.S.A.
With all the employees sucking up in here, it should be called C**KS**KER VIDEO!!!
Attention, Blockbuster drones: THE JIG IS UP! It's amazing that with the frequent teabaggings you get on a daily basis from your corporate masters, you'll use up what's left of your free time to come in here and apologize for them. I'll spell this out for you so you can get it through your thick shill skulls: BLOCKBUSTER'S RETURN POLICIES ARE D-E-C-E-P-T-I-V-E AND A R-I-P-O-F-F!
Further more, the DVD selection in your stores is abominable ('May I interest you in one of our 6000 copies of 'I Spy', sir?') and to call your servants surly misanthropes would be a disservice to all the misanthropes in the world. Here's a wake-up Hammer call to your heads POWWW! so you notice Hollywood Video soon overtaking you.
A Perfect World
Imagine, if you will walking in to Blockbuster video and have an employee at your beckonned call to assist you in finding any and every movie that you want, handing it to you along with a handful of candy and snacks with a big grin on their face and saying 'take all of this with our complements, keep the movies as long as you want and return them whenever you want or better yet, just keep them and never return them.'
How much would you expect to pay for a service like that? Does anybody actually think that a business like that would stay in business?
More importently, what makes anybody think that they are so divinely important that they should be treated in such a manner? What makes a person think that they should be able to rent a movie and return it whenever they want without paying any additional rental fees? I've never worked in the auto rental business before but I would like to ask someone who has if they have had the same problem with their customer's that Blockbuster does. Although, with automobile renters I suspect that those business' deal with a much more sophisticated and educated clientelle.
I have to admit that the problem does lay with Blockbuster itself. This business of arguing over extended viewing fees is a daily occurance. If I've heard, 'Can I talk to a manager?' once in a day, I've heard it a dozen times. 'I ain't got these movies.' or 'I returned these movies on time and you people just tacked those charges on my account.' The best one though, is 'you people just let those movies sit in that drop box all day long and didn't check them in.' In most of those cases though, the customer had 3 or more movies all checked in at exactly the same time 6 hours after they were due. Think about it, your 3 movies sitting in a box of what must be 50 or 100 other movies all getting scanned in at exactly the same time down to the second, and of course there are no other customers coming in and asking every 2 minutes if any of movies are checked back in yet so it must be true that we as employees just leave those movies sitting in the box all day. If Blockbuster had an automatic check in system similar to a banks ATM or some system by which customer's could check their own movies in I think that they would be suprised at how often they are late. I wonder what the excuses or arguements would be then. Who would people have to blame, but themselves.
It is my wish that people in America could sit back and actually view themselves from another persons perspective. We would all see how
arrogant we are and how unrealistic our expectations of others are. The 'customer is always right' policy of old has long since been abandoned by most business' because they simply can't afford to subscribe to it any longer. The simple fact of the matter is that we in the information age have lost our sense of common decency. In spending our time in front of the television or computer we have lost our ability to interact with people in a dignified and polite manner or to utilize common courtesy when dealing with others. It is no wonder that so many people from other countries think that Americans are dumb, stupid and rude. The fact of the matter is, we are! Unfortunatly, I don't beleive that this is something that can be changed without a congressional declaration and that's not going to happen because politicians are the worst offenders.
So, the alternative is for Blockbuster to restructure their bussiness in such a way that would eliminate these problems altogether. As a matter of fact, they have been test marketing a solution. It is called the rental pass. You pay one price a month, keep 2 or 3 movies on the pass at all times and switch them out as often as you want or keep those 2 or 3 as long as you want within that 30 day period. You can pay for one 30 day period or set it up to automatically renew by charging your credit card every 30 days (and for the record when you sign your Blockbuster membership form you do give your permission to charge your credit card for unpaid balances more than 14 days old. In addition, the membership applications spcecifically state that a debit check card cannot be used to open a membership).
The rental pass has so far been a success but long term effects may not have been determined such as how how many movies at $101.00 to $300.00 a piece Blockbuster will have to stock to make up for that unknown percentage of people who check out a new release and decide to keep it for 2,3 or more weeks. They are also working on a state of the art global point of sale computer system but that could potentially reach into the billions of dollars. It will, however be designed specifically for the rental retail business.
Until then, however, the old system is what we have. Ask about it, understand it and don't blame others because of your inability to use it to your benefit. Imagine how much you would pay for a single video rental if no one paid extended viewing fees. Those fees help keep first time rental prices affordable for everyone. It is also important to understand that if you have a movie sitting at home overdue and unreturned that other people are not able to rent it. Daily charges would not be enough of an incentive for people to return movies on time thus affording others the opportunity to rent them.
Finally, I have worked at Blockbuster video for 4 years and have had a few problems with some of the employees work ethic but for the most part
I would say that most are conscientious, courteous and caring doing their best to make the store pleasant, organized and friendly. I can't say the same thing about so many of the customer's.
retail price is not bbv cost for tapes or dvd
the dumb ass bbv employee that said when
you rent 4 videos you have over 400 dollars
of their product in your hands and thats
why they charge so much on late fees, well
guess what lloyd retail is not bbv cost for
tapes they pay max 13.00 per unit if that.
bbv is on a rent track with all studios, which
means 95% of their inventory they do not pay
for untill someone rents that movie,( i am sorry
inventory means video tapes dvds) the retail
price bbv charges a customer is not on their cost
but the cost of indie stores example an indie
store pays 85.00 per unit retail after that is
101.00 to 125.00 so do the math if bbv pays
13.00 per unit the retail should be 53 to 65
dollars so dumb ass do not say that a customer
has 400 dollars worth of bbv product in their
hands when they do not. learn the video bus.
before you open your mouth, lloyd
HAPP Y CUSTOMER HERE
I cannot speak for anyone else, but I have delt with BBV for over a decade now and I have not once had any bad experiance with them. Although I did have a roommate in 95 that rented a playstation I think and some games. He never returned them on time. I know for a fact he at least received a card stating that his items were late. He still did not return them. After I think a month or two he received a bill or some type of notice for the items he did not return. Too bad for BBV he had no credit card or if he did it was stolen. He later went to jail and is now in a Indiana state prison. So if you ask me he took BBV, and it is because of ppl like him BBV has to charge late fees etc. Bitch to those who like to screw others and maybe things will start to change.
Submitted: 6/1/2003 9:26:18 PM
Modified: 6/1/2003 11:50:40 PM
Amanda
Central Falls, Rhode IslandU.S.A.
i agree with the customers''
i have worked for blockbuster for alomst a year, and at the time i was only 17, i do have to agree they overcharge and do take advantage. But they do also give people a chance, they say before noon, when actually when a video is charge late after 1 pm so when people say that the movie was brought right at noon that we must of check it out of the box a minute after thats their problem, one thing is that drop box is always , continly being checked, anyways i am no longer an employee, but am a customer and i do know the difference, the annoying phone calls, the letters are a harrestment. I use to have to send out those letters and make those phone calls even when the movie was one day late, this company does not trust its cutomers, thats what makes me not want to shop there anymore, if it wasnt for the kids free movie rentals i wouldnt. to make my point i see both piont of views, cuz i know how annoying customers can get , they act like its your fault when their movie was late, also i see the greedy company ripping people off, all i have to say is never open a membership showing them ur credit card or debit stick to proof of address or another video store....
The customer is right
The customer is always right. Why? Because if you tell the customer they are wrong, they won't come back.
Let's see. I am a college graduate, a former Mensa member, can do math in my head faster than you can with a hand-held calculator, and know how to tell time in all four armed services methods. AND I am over 50 and been around the block a few times.
But a snot-nosed drop out is going to explain how I am wrong and the store policy is really generous and accommodating?
Please return to paragraph number one.
Happy Customer
No, the customers are not always right. This saying can mean that customers can say anything and be right. It will also mean that companies will no longer be able to follow through there company policy's and standards but companie should listen to customers excpecially if a large number of customers make the same complaint. Companies that has lousy customer relations policy alls I got to say is remember what happened to K Mart.
However, I have a solution for this whole problem. When you return movies to any video store etc you can either one ask for something in writing such as a receipt of return that will state you did in fact return the movies on time. Two if you have to use the drop off boxes bring at least one witness with you to vouch that you brought the movie to them on time and have them write it down that way they will not forget.
If after all this the video store takes money from you. Go back to the store and demand for a full refund along with any penaltie owed to you and yes they can be responsible for bounced checks late fees etc if they have caused you any type of harm. If they refuse you send a letter to your state attorney general and the FTC (Federal Trades Commission) showing proof of the fact that you returned the videos on time and that they took money from your account without a good reason and refused to return the money back.
If that fails to solve the problem check into your local laws regarding claims for small cliams lawsuit it ranges from state to state. If the funds are within the range file a small claims lawsuit against the store that originally failed to check the vidoes in on time, and usually it is and yes you can file more than one small claims lawsuits, one to cover your penalties and one to cover any bounced checks on there part, and one to cover any monetary damages. (usually it is $2000.00).
Last but least once it is ruled that any of your bounced checks etc is the error of the store send a copy of that to credit reporting agencies etc just in case they reported you this shoud clear up your name.
Good luck in solving your problems, and If I was a Block Buster employee and excepecially an Owner I'd be worried about BBV's future and and mine if it is proven that BBV is at least having piss poor customer relations like I said before remember what happened to K Mart.
How long have all the reubuttal posters been employed for Blockbuster?
Apparently not long or they'd remember the class-action lawsuit against Blockbuster and the huge settlement they paid out for their illegally inflated 'extended viewing' fees.
Blockbuster ..its time for another class action suit
If you rent at least 4-5 video per month, avoid Blockbuster completely and go to www.netflix.com. $20 per month for all you can watch.
BLOCKBUSTER: You say TWO DAY rentals. TWO DAYS would be 10PM Monday to 10PM Wednesday.
THAT'S FALSE ADVERTISING--and its time for another class action suit in my opinion, because Blockbuster is still up to the same old crap.
BBV loses video, then wants me to pay for it
I returned a video, ON TIME EVEN, that BBV tried to charge me for. The only thing they kept saying was, 'If they didn't find it, sorry, you will have to pay for it.' Well after several hours it was found. It fell between the drop box and the wall. I got lucky that time. But I didn't want to deal with BBV anymore. I no longer trusted them, so I decided to close my account. But guess what ? You can't just close your account. It only closes your account at the store where you opened it. I could go to another BBV and give my name and use it again. SO,,,,I had to report my card as stolen, which it was not, to cancel the whole account out. Now that seems dishonest to me. Oh by the way, the BBV employee is the one who told me to report my card as stolen. And they say they tell the truth,,,,,hmmm
$100 A Movie My ASS!!
Lets face it. Anybody from Blockbuster, Hollywood, Movie Gallery, or [fill in the blank of a large video rental store] tries to convince you that they paid $100 or 80 or even as little as $40 for a movie is full of shit!
As an independent video store owner 'I' pay as much as $75 for movie. The big guys do not.
They make 'deals' with the studios so that they can 'profit share'. They pick up these movies for nothing or next to nothing, hence the guaranteed to be in stock program.
The point here is we trust you with our product. But not enough that we don't get your credit card info. Hey, we've been burnt. (monkey presses the button & gets shocked - see above comment)
At $3 to $4 for a movie rental that's cheap entertainment! You keep it longer, it's a bad deal for you and me. You watch it once, I only rented it to one person = less satisfied customers. But guess what, I'm going to get from you what I would have received if it were here and available.
So if you rent the movie, you pay for it. That's it. No shady deals here. We don't bait and switch. Our policy is posted. If you don't get it, then you just don't get it.
If a customer keeps a DVD for 5 days, they could have bought it at Wal-Mart. But the bottom line is - it's one night of cheap entertainment. Keep it longer? That's your fault, I turned on the lights and unlocked the door. You chose to be irresponsible and/or lazy.
Try this. Go and rent a car. Return it late. Tell them you'll 'catch them next time'. I don't offer credit or revolving accounts. Pay the F*****n bill, you rented it.
NOT the only game in town
$400 is not that far off base...at one time!Considering that the price is for RETAIL, when the release is BRAND NEW. The whole mission of BBV is to rent the movie.
Did BBV pay that for the VHS/DVD you have in your hand? Probably not. BBV obviously gets a break from studios and production houses to carry and promote certain movies, music vids and vid games.
With that out of the way, let's settle it this way.
Find a store or outlet that you're happy with and BUY the movie. If you like it, keep it. If you're not satisfied, give it away. People love freebies. Chalk it up to experience.
OR go to Hollywood Video and rent from there.
Blockbuster Video is NOT the only game in town.
BBV EMPLOYEES ARE THIEVES and LIARS
I had rented three videos from Blockbuster which admittedly, I returned late. I returned the videos, paid the late fees and rented three more videos that same evening.It happened to be about 30 minutes before the store closed and I was the only customer and there was one clerk. About a month later I recived a letter stating I owed late fees for the movies I had already returned and paid late fees for. The clerk must have pocketed my late fee, since I paid in cash right??? When I contacted the store I was told at first that these were late fees, but after some grilling of the clerk on my behalf, she turned the story around to say they were fees for unreturned movies!!! My question to her was, if the movies had NEVER been returned, why was I only being charged $19.90? Wouldnt the fees accrue? She told me no, they stop charging fees for unreturned movies after a point.... What happened to the movies being worth $100 a pop. Blockbuster will tell you anything to get yo off the phone, that is why I switched to Hollywood Video. I know many people who no longer deal with Block-'Booster' because of their incompetant employees... They are lazy and they steal late night late return fees.
Ex-Employee Never agreed with BBV policies
Working at the Foley,AL BBV location for nearly a year, I have heard it all and seen it all. You can honestly tell the people that are real and the ones that to pull a fast one over on ya. The point is that Blockbuster has the noon policy in effect, yet give 2-3 hrs longer to check in movies, and about charging credit cards, they are processed normally at the corporate level, only after it has been sent to 'collections', debit cards on the other hand, from what i have been told by corporate offices cannot be charged and therefore we cannot open accounts using them due to this. Anyone that goes to The foley location, beware of the (SM) Ami Arnould, she is rude to most customers, even being out of that place for 8 months, people recognize me from the store and immediately tell me how rude she is, if I were Blockbuster, and charging out the wazoo for late movies, I would at least have the decency to get someone with a better attitude...........
Submitted: 1/27/2004 10:26:55 AM
Modified: 1/28/2004 2:13:51 AMSusan - ex store manager
Anywhere, FloridaU.S.A.
- the company's foudation is shaking
blockbuster use to be a great company to work for and frequent however with the competition of direct tv, pay-per-view, netflix, hollywood video, etc. the company's foudation is shaking. they have tried different ways of improving the business however none has worked yet.
the 'upper-management' in your region, regional director of operations run their region as they see fit to increase their bottom line. during meetings they will tell the district managers what they expect with imposible goals that only 5 out of thier 85-100 stores will reach. they explain that with all the competetion our numbers our down and they want to bring back repeat business instructing all managers to give customers what they want with no questions. some of us did so, then our monthly report came out and showed an increase in sales and a major decrease in extended viewing fee collection which ofcourse was reflected in our credits. the 'higher-ups' then had a problem with the credits sky rocketing showing ofcourse a 'negative' in the bottom line... the stockholders couldn't see this or blockbuster's stocks would plumit. instead of fixing this problem head on the 'higher-ups' decided for a quick fix.. they cut the amount of hours store managers were aloud to schedule for it's employees in most stores equaling 100 hours less scheduled per week per store... less employees=more mistakes=upset customers=uptight employees=bad business
if you still want to shop at blockbuster please do not get angry at the employees. there are bad employees out there but if you go to the store manager and talk to them (not scream) even though you are rightfully upset they should be able to help you.. if you get to talk to the DM or RDO they are the ones that make the policies.. feel free to release on them. but beware they lie.
all charges to your credit cards are done after the store is shut down and locked up.. when the computer's hard drive does the 'auto charges' and unfortunately the employees have nothing to do with the process (again another invention by the higher ups to cut corners, in house help, and raise there bottom lines).
Submitted: 2/18/2004 12:01:20 AM
Modified: 2/18/2004 10:06:18 PM
Andy
Pittsburgh, PennsylvaniaU.S.A.
Conspiracy Theorists of the world unite
I have worked in video rentals for the past 4 years, Blockbuster for 1 year, and all customers are the same. You cannot accept that you are fallible and when you screw up, you need someone to blame, so the kid behind the counter is your first target. The most important thing to learn is the video rental business DOES NOT conspire against you. We are just trying to do our jobs and provide you with a service that is capable of being mutually beneficial.
First of all, the two most common charges, late fees and product replacement fees, serve two very important and simple to understand purposes. Late fees are a form of conditioning. You agree to bring back your rented product by a certain date at a certain time. You have an infinite number of opportunities to learn and be aware of what this date and time is. But you always either don't care or are just too ignorant to take a second to find out, so you return the rentals late. We charge you to teach you to bring them back on time. This is a business, and for every day that you keep your movies out la