Report: Littleton Coin Co.
Category: Credit Card Fraud
Littleton Coin Co. Coin dealer ripoff Littleton New Hampshire
*Consumer Comment ..Littletons Coin policy
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Littleton Coin Co.
Fax:
Littleton, New Hampshire, 03561
U.S.A.
Submitted: 2/5/2003 12:11:02 PM
Modified: 3/4/2008 10:52:19 PM
Lee
Aloha, OregonLittleton Coin Co. advertises widely via credit card bill envelopes that it will send you a 2003 silver dollar 'at their cost.' It provides a coupon to fill out and return but the coupon does not say anything about a 'coins-on-approval' service and so when the unsuspecting customer fills in the coupon with credit card information and sends it back, he or she is not provided adequate notice of that service.
When the customer gets the 2003 coin, he or she gets a 2001 and 2002 silver dollar as well. Later on, the coin company sends out a bill demanding payment for the two coins at well above the price paid for the 2003 coin -- more than double.
The 'coins-on-approval' service is mentioned once on another part of the credit card bill envelope. This practice is so misleading and/or deceptive that it amounts to fraud by trick or device -- and it is mail fraud into the bargain.
Postal regulations allow customers to keep unsolicited goods without making payment for them. Buyers who use the Littleton Coin Co. coupon should beware of this company's shoddy practice and either specify ON THE COUPON that they do not want other coins or, if they do get the extra coins, keep them without paying for them on the grounds that fraud in the inducement was involved.
Lee
Aloha, Oregon
U.S.A.
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Updates & Rebuttals:
- Satisfied Customer Nick [3/5/2003 8:29:41 PM]
- Satisfied Customer says Littleton always discloses its coin on approval program. Lee [3/7/2003 1:13:14 AM]
- They ripped me off Jimmy [3/18/2003 2:09:24 PM]
- Actual wording used in Littleton mailer Charlotte [10/10/2003 7:58:23 PM]
- Avoid being Ripped off! Jessica [11/4/2003 10:10:55 AM]
- Littleton's OK with me Nino [11/7/2003 8:54:10 AM]
- Good Luck So Far w/ Littleton:) Jay [7/10/2007 1:46:41 AM]
- Littletons Coin policy King Leo [3/4/2008 7:18:32 PM]
Satisfied Customer
I have used Littleton Coin co for more than 30 years. Never have I seen a single advertisment that failed to mention that the company was making the offers as part of a coins on approval service. Again I say NEVER. They have a sister company that also does stamps on approval and likewise the advertising is honest and direct. Yes there may be enticing language..but never fraud. They are not some new company either....So pay for the coins.OR.send them back ..but don't cry fraud.
Satisfied Customer says Littleton always discloses its coin on approval program.
My suggestion is that the disclosure should appear on the order coupon since this is the piece of paper any party to the transaction can reasonably be presumed to have read and understood, whereas disclosures placed elsewhere are not necessarily reasonably subject to such a presumption.
Submitted: 3/18/2003 2:09:24 PM
Modified: 3/18/2003 11:34:26 PM
Jimmy
Culver City, CaliforniaU.S.A.
They ripped me off
I got caught up in this. I returned these extra coins which I did not request, and they said they did not recieve them. Next time I got an offer from them, I also conviently did not receive the coins they sent. This is a crappy way to do business.
Actual wording used in Littleton mailer
This is the actual wording used on the mailer I received about the 4-Coin set of Uncirculated Kennedy Halfs and Sacagawea Dollars:
'4 Official 2003 coins never released for Circulation!
History was made when the U.S. Mint did not release the official 2003 Kennedy half dollars and Sacagawea dollars for circulation! Struck for collectors only, these popular Kennedy halfs and 'golden' dollars were quickly snapped up!
...You'll also receive our fully illustrated catalog, with other fascinating selections from our Free Examination Coins-on-Approval Service, from which you may purchase any or none-return balance in 15 days-with option to cancel at any time.'
I checked the U.S. Mint site and it does offer both the Kennedy Halfs and the Sacagawea Dollars in individual rolls (Philadelphia Mint and Denver Mint). So, technically speaking, although the U.S. Mint does still offer the coins for circulation (in rolls), they didn't offer them as a set as Littleton does.
Additionally, on the order form, there was not a box or space to opt out of receiving the Coins-on-Approval Service.
I guess it's up to the buyer to be diligent in cancelling the service if they do not wish to receive anymore coins from the service.
I hope this clarifies the issues.
Avoid being Ripped off!
Being a coin dealer I'm can not say anything bad about Littleton. But customers must keep in mind Littleton is a big company with lots of expenses. I think sending the coins out to consumers at the chance of not being paid for them to be an expensive risk.
As a dealer we get many customers that once did business with Littleton. This info may be hard for collectors to swallow. We have found that many collectors don't read about their hobby and are taken advantage of. Litton's grading of coins is right on target but not all companies are quite as honest. Some companies charge 2-3 times more than a coins value is really worth.
If you fail to look around and see what is out there then you are an easy target. When it comes to collecting knowledge is very powerful. So go sign up for a coin magazine.
Please!
Littleton's OK with me
I have received and responded to the ads in credit card envelopes and magazines to Littleton's coin offers. I have to admit when I first did it I was surprised to get the 'extra' coins. But being 'wise' to advertising gimicks , I just wrote a note on the return paperwork telling them I was not interested in the 'extra' coins and sent them back.
I have never had a problem with Littleton concerning the 'Coins on approval'. I receive what I order in great shape, and just return the rest. End of story...Bada Bing Bada Boom. If you do what they ask, you'll have no problems.
Good Luck So Far w/ Littleton:)
I have been a customer of Littleton for several years now and never had a problem with them. When I have had concerns or issues with something that they have sent to me, a phone call and five minutes of my time is all it has taken to resolve it. I've found their customer service reps. to be some of the best that I've dealt with in a very long time. The reps. are not afraid to let you know that they do not have all of the anwers, but they will find the person with the answer and put you in contact with you--my experience has been that they have someone call me back to address my issue or concern the same day.
Everything that I have purchased from them has appraised for what I've paid or more on several ocassions.
Overall, I would recommend Littleton to anyone who understands an approval service, whether it be coins, stamps, or other goods/services.
I would caution those who purchase anything from the envelope of a bill, credit card or otherwise, to check over the ENTIRE envelope for the 'fine print.' The advertiser is purchasing the ENTIRE envelope for marketing purposes and I don't think that Littleton is anymore out-of-line than any other company or organization that has 'fine print' connectec to their advertising:)
I'm sorry that you had a bad experience with Littleton and I sincerely hope that you are the exception to the rule!!
Littletons Coin policy
I have bought several coins from this company with no problems. They do have a policy to attract new customers by giving them a discount on the first coins purchased.
Even if you were not aware of thier coins on approval policy,you are under no obligation to buy any of them and they provide a postage paid return envelope so it cost you nothing to look at them. You have usually 30 days to make up your mind before you are charged.
I believe that it is worthwhile to get the discount and then the final decision is up to you about what to do. After all you can cancel at any time with no obligation on your part.
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