GET YOUR HEAD OUT OF YOUR RUMP ROAST!

You obviously do not have your facts straight. First of all, you say: 'They knowingly have an automated system that loops you around and around keeping you on telephone longer while eating your minutes.' Any and ALL calls to the Sprint PCS automated customer service line are free of charge and do not count against your cell phone minutes. This is clearly stated in their literature and in the information presented on their website.

You also say: 'They are also the only phone company that puts people in a contract without anything in writing.' This is also not true. Either you received an electronic contract if you activated your phone online, or an information booklet with a copy of the contract was mailed to you if you activated via telephone. Now, whether or not you chose to READ the contract is another story. My guess is that you didn't because you are so extremely clueless!

Then you say: 'Then when you go to cancel they charge you a cancellation fee. Even if you just simply change your plan, they put you in a new contract without you knowing.' Ummm, yes, there is a cancellation fee if you cancel prior to the end of your contract. This is also CLEARLY stated both in your contract and online. And yes, if you change your plan this also begins a new contract, and low-and-behold, this is ALSO stated in the contract!

My suggestion to you is to READ YOUR CONTRACT!!! And next time do not sign anything before understanding the terms and conditions. If you do not feel like reading the terms and sign anyway, well then take responsibility for your ambivalent attitude and cut the crap about your frivolous 'class action lawsuit.' You will only make more of a fool of yourself in court!

Sprint is awful and needs to stop their games

Yeah, its time that these people get what they deserve. Who hires people to work there ? Out of 25 call centers , you cant find one decent person to talk to. They all get paid to sit there and argue.......we are your paying customer,your pay check comes from our business. The thanks we get ? ummmm, we are going to give you sh@t service, rip you off, then pull an attitude. I have tried to call corporate but was refused the info. I was also refused info on names of the people i spoke with.Illigal !!!!!!!I will track you peopel down and see you in court. Why is it that you have soooo many complaints ? Why do i see a pattern on this site ? Sprint is awful and needs to stop their games !!!!!!!!

Melissa is right.. ..the WORST I've experienced

Sprint pcs is in fact the WORST I've experienced. The worst part is the customer service. I have spoken to or should I say argued with more than 6 reps who each & every single one denied to give me their employee number. The last rep I spoke to I asked to speak to a supervisor. She said that she would be able to help me. I said thank you very much but I need a supervisor. The supervisor was cool. He handled the problem. Very simple. He also said that the reps are required to give their employee numbers when asked. So c'mon Sprint. Lets get some real customer service here.........I'm stuck with you guys for one more year.........

Cozylee... Spring employee?

Cozylee- I happen to work for a cell phone company (definitely not Sprint) and always make sure that I read everything that is on a contract. I've even been on the website to read the terms and conditions in its entirety. So, I am well aware of 'fine print'.

I read my mom's contract when she first started with Sprint, and no where did it say that she would be entered into a contract by simply changing her rate plan, with out her consent.

customers, customers, please

I worked in PCS collections for over a year-let me tell you what I have learned of you, the customer:

A huge majority of you do not pay your bills. Or, you do, but you only pay a portion of them. An example would be that you get a bill for $250 and the charges are there in black and white, but you only pay $50 because the plan you have is $50 a month.

You pay enough to get that oh so precious hunk of technology on (to get below your spending limit) and then when your bill cycles and your phone is off again next month, you blame Sprint.
It is not Sprint's fault that you did not pay all of your bill for one month. It's your own doing and it's very fair that your service is off because you didn't fulfill your end of the contract which was to pay your bill in full every month.

Whether or not you think so, you are under contract when you sign up. By not signing anything, you entered a verbal contract and that is just as binding as a written one.
There are a lot of complaints on this site about rude representatives.

In working for this company, I heard a lot of complaints about rudeness.

I always tried to be nice to my customers, no matter what.

But when they called in acting ugly and yelling and cussing at me like I was a dog, then I wouldn't take it from them.

A lot of you customers call in acting like children and there is no sense in the way you behave.

Going over a representatives head when he or she is just as capable as his or her supervisor, and for no reason other than you all want something for nothing. (Your interupted service on)

By that I mean the whole 'promise to pay' deal.
I realize that this is something that needs to be dealt with via those who own Sprint, but I want to say that customers who know about this take advantage of it.
Swearing and yelling at the rep that you're talking to, as if they're stupid when they are there to help YOU. They don't have to help you, but they do.
Getting personal and rude with a rep-attacking ethnic backgrounds and such.
When YOU, the customer is treating a rep like that, what can you expect?
When we, the rep, have to put up with that day in and day out and get no kind of compensation for the anger and hurt feelings you cause, what can you expect?

It's hard not to sit there and cop an attitude with you, who is being the rude one, or even if you're being nice but the person before you was a jerk.

So, that is something that you the customer need to consider before you go being rude to someone who is trying to help you.
People have also said that not one hand knows what the other is doing.

Please keep in mind that Sprint is basically global and has thousands upon thousands of employees.
Why everyone is not on the same page, I don't know.

All I can say is that in my experience, customer service call centers will just tell you what you want to hear rather than the truth, the reps who work in the stores just want the comission from the phone and will do the same thing.

Where I worked, we HAD to tell you the truth, we were being monitored as you are told, and if we were caught doing otherwise, major action was taken.

I don't expect anything to be taken into with that, I'm just saying is all.
So, before I close, I want to advise you of what you may or may not know reguarding your $125, $200 and $600 spending limits.
You cannot exceed your limit or your phone will be turned off and it can happen before your bill even comes out.

If you don't pay all of last months bill and you get a new bill, then you go past due and that will turn off your service as well.
Billing errors happen. Deal with that.
It isn't just Sprint. It's any company that you deal with whether it be water, electric or car insurance, whatever.

If you change your plan in mid cycle, yes, you will be charged a $150 cancellation fee and your current minutes will be prorated.

You're expected to know this and when you call customer care to change your plan, you are supposed to ask to have the $150 credited.
Just a heads up so from now on you know.

I work for another cell phone company

And I can complete with the previous post about the way the customer will call in and complain about the high bill. Frankly it makes me laugh when they say they do not believe they actually talked that long on their cell phones! Well, drive down the road and you will see people yakking away and yakking away and if you go into a mall you will see the same thing.

These are the same people who make the minimum payment just to keep their cell phones to avoid losing their service. And these are the ones who has the small plans with the large load of minutes to use every month and are the real complainers. I would you prefer your type of customers to go somewhere else and stop bothering me really. I personally give the high end users much more respect and perks than you anyday.

And yes, they are going to be mistakes in the billing which we always treat if we caused the problem however, going over your minutes is your fault and you need to accept part of the blame also, the customer is not ALWAYS right and never will be.

Read your contract! Look at your bills! Look at your monthly invoices!

I contracted for 2,500 minutes of service. My contract reads 2,500 minutes of service with free nights, weekends and internet access. Sprint failed to mention either verbally or on their contract that ALL portions of minutes were rounded up. For example, I have a call that lasts 6 minutes, 10 seconds. I am charged for 7 minutes. Do the math. The amount of time that is stolen from me every month is astronomical! And, I am charged 40 cents per minute for every call over 2,500 minutes. Another little jewel they failed to address when I contracted with them. The result? My bills are outrageous.

If there is a class action suit filed, I will be happy to sign on. If not and an attorney is looking to start a class action suit, I would be willing to be the named petitioner.

SPRINT SIGNED ME UP, TOO, CORY!!

Cory, I need your contact info ASAP!! Sprint PCS signed me up for a 2 year contract when I bought new phones for my existing service!!!! It IS true and anyone who says differently is lying out their @ss.

I want to SUE Sprint PCS. They told me I needed to buy new phones in order to get decent service. The new phones didn't work and I called to cancel, only to find out that buy buying the phones, Sprint CLAIMED that I had agreed to another 2 years!!

Sprint PCS is the clear alternative to customer service. I've never dealt with as many inbred, white trash untrained RUDE people in my entire freaking life.

No one has to 'Deal with it' another dissatisfied Sprint customer

As yet another dissatisfied Sprint customer who is still in the process of disputing billing charges I'd like to add my two cents worth by adding that 'NO ONE HAS TO TAKE THIS' from Sprint or any other company! Yes I do expect to get the service I pay for. Yes,I do expect that if a billing error is made that I can call in and have it resolved and No,it should not be an on-going battle and Yes,if I am speaking with a CSR that he/she should be empowered to assist me and if they can not they should transfer me to someone whom is empowered to make those decisions. I do not expect to be treated like a 2nd class person and talked down to when I call in and have a problem. I expect to be treated with respect.
My experiance is that every time I have called Sprint that has not happened. The first thing that every CSR has stated, and I quote ' It is your bill and If you'd pay your bill you would not have this problem and then proceed to say I can help you with making that payment', and this is being said in a condesending tomne like 'why are you bothering me' So before you lecture anyone on how poorly you are treated, maybe you should think about how we are being treated and not all people are deadbeats trying to get out of paying a bill, many of us have true billing errors and are finding it difficult to find anyone who is willing to really help us!
I know that you work for a large company who is only concerned about the bottom dollar and collecting money but I have found it very difficult to find anyone willing to or maybe able to assist me in a positive manner. I am still being charged interest on an account that is being disputed, which in your company's contract which I have read and it clearly states that no interest / charges will be added during this time. And as far as the comment about 'Just deal with it' - NO, You Deal with it! You work for a company who does not appear to be very ethical, who does not care about my problem and obviously others problems or we would not be on this site and if you are continually being treated by people who are acting like children and are upset and cussing than maybe it is becasue they are at the end of their rope and wits end from dealing with a company that clearly has not given them any satisfaction. I can honestly tell you from experiance that I am continually being talked down to and no one has assisted me, I was so distraught that I said enough and cancelled my contract! I had wonerful service and loved my phone, I just refuded to be treated like I was, there was no discussing anything. The only thing my CSR was concerned about (and all of them I have spoken to ) is how I was going to pay my bill, not that their was an error or would they address the error or my concern. You may be a very ethical person and may be the one employee who really does take pride in her job and help people- however I have not been lucky enough to deal with the one employee that is out there who is willing to even listen and I have had to resort to filing a complaint/dispute. You have two choices: deal with it and try to make it a better place by helping these people and please remember to do so without treating us badly, who knows what we have dealt with up to now or find a different job for a company where you are not subjected to this behavior. Good Luck ot anyone dealing with Sprint!

K.Dog, dont waste you time or money going to court and hiring a lawyer

I would suggest to anyone starting business with any company to take the time out and READ and UNDERSTAND the terms and conditions before signing or agreeing to a contract. Please dont waste you time or money going to court and hiring a lawyer only to find out the information was provided to you but you fail to read it. This is so very important and so many people fail to do so. Did you know that according to Sprint PCS terms and condition, that when you active and use you phone you are agreeing to the terms and conditions, wheter you read them or not. Also did you know that, most companies provide you term and condition with you product or you will get them shortly after sign up with the service. It is not the responsiblity of the compnay or the customer service rep to tell you to read you T&C nor is it there responsibility to tell you your terms and cond. Stop blaming the compaines (phone, cable, banks, etc....) and just READ !!!!

Sprint needs to wake up

To all the Sprint employees who have posted:
While I can perfectly appreciate the number of idiots who dont pay their bills, who constantly harrangue you all over seemingly miniscule details on their bills, etc., I must say in all fairness your company is horrible. Moreover, I am rather appalled at the attitudes that some of you display which give the impression that EVERY customer is a deadbeat, non-paying jackass who has nothing better to do that complain.

Consumer Reports comparison study on metropolitan areas across the country and their comparative cell phone services consistently ranked Sprint last among all carriers. There is a reason for this: Sprint sucks. Period.

As a Sprint customer for numerous years, I finally got fed up with them in December and asked to have my number changed to T-Mobile. Not only did Sprint drag its feet and not do what it was suppossed to do, ie, transfer the service, they charged me a transfer fee for something they didnt even do. To top it off, after numerous telephone calls AND letters, they have yet to shut the phone off and continue to bill me.
I am an attorney and I will tell you that the plethora of poor service reports and atrocious billing practices that Sprint has compiled should and hopefully will result in a Class Action Lawsuit. Let me further state that since switching to T-Mobile I have had great service, fair bills, and customer service that has been stellar.

Sprint's lassiez-faire attitude towards its customers and absolutely atrocious service are not being addressed, and instead, as we see on the posts in response to the complaints filed here, the attitude of Sprint is that every complaint is from a whiny deadbeat customer who has nothing better to do than complain.

My response, and hopefully everyone's response, should be if you value my business, and the job that you have as a result of that business, lose the attitude or we will take that business elsewhere, despite these heavy handed thug tactics they are employing.

Sprint ripped me off, too.

Sprint changed my plan as advice from a CSR. I was told to cancell my # to get the phone that I had activated to my wife's #. When doing so, I did not realize 3 months later, my plan went from 2000 anytime, nights and weekends, PCS to PCS calling to 200 anytime min.

My bill is now at $874.29, including lawyer fees. One CSR really helped me (Regina), but because the credit amount she was giving me ($453.00), she had to get a team lead to approve the amount.

When talking to the Asst. Team Lead, he told me there would be no credit given on the account, and it was my responsibility to make sure my account was correct.

I was also charged a cancellation fee, eventhough my account was a month to month contract. GO FIGURE!!! My overall experience with Sprint is horrible.

The only bright side I saw with the customer service was Regina. I have tried numerous times to locate her, but have yet to be able to.

Try reading, had my share of problems

I have been a PCS customer in Florida for many years. I have had my share of problems with the service, but when it comes to my bill, and contract they are very simple. When I changed my service plan I was told it was for a year, then I had to sign the signature capture device next to the cash register for the contract. I was offered a print out. I would suggest that everyone READ before they sign anything! You will be amazed with how many people sign things and do not read ALL the terms. And, yes I fall into that category as well. But complaining about your ability to read is not grounds for complaining about the company.

Treat every contract as a scam and look for the holes in it.

Educate yourself and you won't get past Sales to need to read the contract!

I was contacted by Sprint Sales Telemarketer, my home phone provider, offering DSL for $27.99 per month. Nevermind my bill also 'offered' service in conjunction with my home service for $24.99.

First the little girl tried to explain one receives a $50 rebate to cover the $49.99 'activation fee', fine, except bill comes in 4 weeks, rebate, 10 weeks.

Second, my FREE modem would only cost $9.99 S&H. How is that FREE?? The idiot tried to tell me I get to keep this $100+ modem...which would be worthless if I didn't keep using DSL, correct??

Thirdly, after asking specifically about not wanting to commit to a 12 mo. contract, the first litte girl assured me I would be able to stop services. IF ITS SOMETHING SPRINT IS RESPONSIBLE FOR, not if I am generally disatisfied with DSL and want to return to cable, as the little girl told me, right before she began 'recording the call' so no misinformation would be stated by her.

It was as this time, the $9.99 S&H, the $49 activation fee, 0 week rebate check, and the $99 canc fee, if I don't care for DSL and want my Cable hookup back.

The final straw was when the little girl told me I would have a DEDICATED connection between 256K & 5.0 Gig...now how is DEDICATED become VARIABLE?? ALBERT, the 'supervisor/technician/whatever the rep needs to close the deal guy' slipped up and told me its 256 upload and ONLY 128 download.

And the kicker? Because I work for a large computer manuafacturer and know to read all print, big small fine, whatever, and I am versed on computer networks, I was able to weed through the BS, quickly, and stumped them all!

After being on hold AGAIN, because I asked another 'technical' question, one of the questions which reveiled the above mentioned shady sales tactics, Justin was stupid enough to tell me 3.0 was an 'upgrade' I had available. So the little girl lied? She gave me the impression my $27.99 paid for 256K to 3,0G, depending on, as Albert the variables, page one visits, graphics, etc.

I know Sprint doesn't care about the customer, only the shareholders who were happy to lear Sprint reduced their debt, by 4.7 BILLON DOLLARS, last year.

At $9.99 for a FREE modem, I bet they sure did!

What scares me is these crooks and uneducated telemarketers and their slimy supervisors would have had almost anyone else fall for it, and I'm sure many have.

I would be happy to participate in any legal action and provide assistance any way I can. They can't keep up these sales tactivs, its just appauling!!

Please contact me at betsyfontenot@hp.com. Dnn't bother spamming me, I ge enough and my filter system works great!

DON'T LET THESE CROOKS TAKE YOU IN!!! YOU'LL GET SCREWED!!!

'Sprint Is the worst cellular phone company, in my eyes!'

I have been a Sprint customer for almost a year, and I have had nothing but problems with them since day one. My bills have constantly had false charges, I have been on my phone many times when it would just hang up 'signal failed', or I couldn't dial out for hours . I was told ,by a very rude manager, that it was a problem with the tower in that area. She said they would have that fixed, that was at least 6 months ago, nothing has changed.

I also did not know that whenever you changed your plan they extended your contract, until my uncle, also a sprint customer, was complaing about it. As for the so called intelligent sprint workers who have posted defenses, your the idiots. I do read all the print on all contracts, and no where does it say anything about extending the contract if you change your plan, nor do they bother to tell you that on the phone.

I have never delt with such rude, and disrespectful people before in my life. It was mostly the managers that were so rude. One specificly 'Trevor' called me a liar amongst other things. I have worked in customer service, and I have never spoken to a customer like I was spoken to by these people, not even an unruley customer. I told him 'If I start to get angry with a customer I get my boss, not yell at them.' When I told him that he told me ' Well obviously you have no customer service skills, and you should find another line of work.'

I also understand what you mean by them not giving you the name of the person you spoke to. I mean I can understand not giving out the last name, but they wouldn't even give out the first name to keep their butts covered. I learned to get the name and employee number before we talked, so that didn't happen anymore. They also refused me the number to the corporate office. I had so much trouble with them lying to me, saying they put information in my file, and to find upon calling back for them to tell me the information didn't exist. They couldn't even find the record of me calling at times.

At the begining of the call, it tells you the call is recorded to protect you and them, when I would tell them to check the call, they would tell me they don't keep them. Well whats the point of recording them. Thank you Cory for starting this suit, I wasn't sure how to deal with this company.

I have about 4 family members and a few friends that have the same problems, and are just as ticked off at Sprint. I'm sure they have friends that carry Sprint also. I have not yet met one person who has Sprint and likes their service. I have been at Best buy when someone was buying their phone and service, and I talked them out of Sprint.

Sprint Sucks

I agree with the fact that sprint 'customer service' SUCKS! I too had a sprint phone and a $49.95 per month plan. However, my bill was always well over $100. I never went over my minutes and never downloaded anything. I called sprint and was told if I paid the entire balance, which I had done serveral times, that the next month the bill would be the $49.95 plus taxes and other standard charges. The next month the bill came and it was $183.00. Again I did not go over my minutes or anything. I called and was given all kinds of STUPID excuses until i found one person who told the truth. They said I do not know why it is that much, I see no reason why you would be carged that let me speak to a supervisor. The supervisor came on the line and also said she didnt see a reason but would not refund any amount. I decided since they couldnt explain the charges I wouldnt pay them. Yes I know it was reported to my credit report. I received a notice from them not too long ago wanting $700 something odd dollars. WHAT A JOKE!!!

My wife had a sprint phone when we got married. I already knew I hated Sprint. She had no problems with them at all until her phone broke. She had a flip phone and it somehow broke. Sprint said they could not fix it. So we were going to get another one, but, we were due to have a baby in a few days. We decided to wait until the baby was born. We called the 'customer care center', I use that term loosly, and explained the situation to them. The rep stated he would put a hold on the account until we replaced the phone but that it would push back the contract as long as the account was on hold. Well we had the baby and a month later we went to buy a phone. We were told at the store that we owed over $400 before we could get a phone and then we would have to pay the full retail price for the phone. We asked how the bill was $400 because we placed the account on hold. We were told that sprint cancelled the service and we were being charged a cancelation fee. We explained that we did not want to cancel we just wanted a new phone. We were told no one in the store could help that we had to call the customer care center by picking up the red phone provided. We did and explained the situation to the rep. We told her that we did not want to cancel we just wanted a new phone could they reverse the cancelation fee. She said no. So I asked to speak to a supervisor. She asked why. I explained that I thought it was stupid not to reverse the fee because we wanted to continue the service. She answered fine but a supervisor will only tell you the same thing. After being on hold a very long time a 'supervisor' came on the line and said they would not reverse the fee. I explained our situation to her. and hwe response was oh well. I explained that the account was only to be put on hold, she answered they dont do holds. I said well the rep I spoke to said they do. She then said I see we arre getting no where and hung up.
I went back out into the store and asked to speak to a store manager. He said he had no authority that I should just call back and that I did. I got the same results. NOTHING!! I went back into the store and was told they do do holds on accounts so call back and when someone answered to ask for a supervisor. That I did and the rep refused to give me one. I went into the store yet again and was told just keep calling and hang up until I get a supervisor. That I did. Then I found out I was getting the same rep. That was why I was not getting through to a sup. She yelled at me because I kept calling. Iexplainded I was in a store and that is what I was advised to do. She asked to speak to the rep. and she did and then hung up. The instore rep then said we cant help you and asked me to leave. Isnt that GREAT customer service????


As far as an emplyee's comment i read before which stated we deal with rude irate people all day long what kind of service do you expect. The anxswer is OUTSTANDING service is what I demand!!!! I too work in a call center but for a credit card company. We too deal with very irate customers all day long everyday. Lets face it most people dont call their credit card company to chat they have a problem. But that is no excuse for bad service. If you cant handle people being upset find a new job. Wait you cant because everywhere you go someone at sometime is going to be upset and their is never an excuse, unless your life is in danger, to give bad service!!! NO EXCUSE!!!!!!!! People need to realize that the customer is really their employer becuase without the customer there is no need for the employee. So treat your customers with respect and you will have job security.

You People Are Pathetic

Reading all these stupid remarks from all you loser customers makes me laugh hysterically. You think because you dont think its correct, that its not? These companies have gone through every angle to make sure everything they do is totally legit. You, Loree, by far are the funniest. What company DOESNT round up your minutes? Its a given. You people think that having a cell phone is a necessity, while in reality, its a luxury. If you dont like it, CANCEL IT AND LEAVE THE POOR COMPANY ALONE. I work for another cellular company in PA, and its very enjoyable to come on here and read how stupid people are. Sprint is not the only company that has complaints. Look at Verizon, AT&T, T-Mobile, Cricket, etc... You people all cry when you dont get your way. But keep up the good work, I get a good laugh when I come to this website.

Sprint is shady...that's a fact. They got me too.

Firstly, I can agree that any cellular company is gonna have its share of unhappy customers...but with Sprint it's more than just a 'given'. It's an overwhelming and glaringly apparent issue. I'm not in limited circles, either...the majority rule when cellular companies become the topic in conversation is clear: AVOID SPRINT.

Let's get a few things straight; I have thoroughly read my contract with Sprint (yes, I was also taken in), and I don't see anything that even remotely alludes to 'every phone call you make to us will result in your contract being renewed.' And that's about how it works.

I call to ask questions, they look into my account, that's a renewal of contract. I call to take off a useless inferior premium, it's a contract renewal. They call me to offer me a 'premium customer extra' and that's a renewal.
Heck, they offered to make it up to me when I complained to them, by moving my 'free minutes' to start at 8 p.m. instead of 9 p.m.---you guessed it---New Contract.

I had been looking forward to the time that contract ended, so I did nothing more to alter or change my service. Unfortunately, our 'personal economy', as it were, went South, and since I was a student at the time, the budget couldn't allow for a phone, so now they've got me for breaking the contract. A contract wouldn't be an issue, if I had known of Sprint's underhandedness. I'd have never gotten a cellular phone.

So to whomever it was that replied that a Cellular Phone isn't a necessity it's a luxury, he or she is correct...but as far as that person posting that others here are pathetic or losers, well, that too is a matter of opinion. People get taken, it's sad and true. But for someone to come on here and further victimize these others, who already feel angry about the dealings they've had, well...what does that make that antagonist?

As for me, I'll just consider the source.
I, for one, am 'UnCommon'.

Caveat Emptor!

You can get help

I have had my fair share of insolent CSR via Sprint PCS services. I feel your pains, I won't even comment on those who tell us to read the fine print because some of us actually do. I called the Executive Offices and got my service restored before I even got off the phone with the rep.

There are several .com's that you can turn to but my favorites are:

sprintpcsinfo and sprintusers; they are the ones that gave me good information on what to say to get what I needed from Sprint.

Having Sprint Trouble and NEED HELP!!!!

Greetings,
I'm having trouble with these folks as well. I live in Virginia, by the way. I pay my bill in full every month!!!!! I've had no trouble. I'm a musician and I travel. I asked about roaming charges and the salesman informed me that if less than half of my minutes were roaming, there would be no charge. I haven't roamed in almost a year. I did a bit this month. I made about 2 to 3 hours worth of roaming calls due to some family troubles while on the road. I woke up yesterday, Aug 22nd to find my phone turned off. I went into the office and they said I owed them $867.00 in roaming and long distance fees. Of which, I payed $100.00 at the automated machine before I know what the problem was.

I looked up their charges for roaming and long distance roaming. $.50 a minute roaming and an additional $.25 a minute for long distance. for the 3 hours, this is only $157.50. I don't mind paying for what I used if there was a mis-communication, but I don't see where the inflated charge came from and as of yet, they can't give me an detailed statement showing me where the charges come from.

I haven't had any problems up until now. I have been a good customer and they have been cool. If they stick with these charges when I KNOW I didn't call that much, is there anything I can do, or am I pretty much screwed???

Sprint is a ripoff

First off let me start by saying that who ever said yoiu get contract when you sign up over the phone is incorrect, and when you call to change you plan they automatically put you on a new contract effective from the day you change the plan, you can however request not to be placed on a new contract, but there is an addtional fee of 10.00 per month.

They need to do an expose' on Sprint PCS.

I have been a sprint pcs customer since 2001. I had the usual problems, dropped calls, late voicemail etc...but these were relatively minor. I have used the same old model 3500 phone which does not have all the great features that the new phones have. So, my billing was fairly simple. That is, until I changed my plan in January to an add a phone family type plan.
My husband and I both had sprint, so we just combined to one account and added our son with a new phone. This is when our troubles began. (We were not informed that there was anything special about this phone and that it had features on it that we would be charged extra for if accessed.) We signed up for a basic add a phone plan but when the bill arrived we were finding charges for internet service. When we called customer service to inquire they informed us that we had been surfing the net on the new phone. After many denials and arguing with three CSR who insisted it took at least 3 steps to get to the web, we finally took our phone into the sprint office and showed them that this phone has a button that is set up for direct access to the web everytime it is pushed. This button was located in the middle of the up/down/left/right scroll arrows and that there was no way of avoiding this button.

They finally admitted that this phone type had this 'flaw' and was supposed to credit our account back and disable the vision/web access. Three months later we still didn't see the credit and we are on the phone each and every month with sprint to rectify these erroneous charges...

And to add insult to injury they claim that in July, we requested to have our vision access restored!!! We never asked for this! Now our new problem as of September, is text messaging. Everytime a text message is received (which we have no control over) we get charged 10 cents.

We have had this phone since January so why is this now a problem? Nowhere in this contract does it tell you what features and options are included with this plan...it seems to just creep up on you and the answer you get is 'well go to your office and have them disable it...'
DID THAT!
And it didn't work.

So now instead of a $90 calling plan we are averaging $140 per month which includes all those 'new' surcharges.

There needs to be an expose done on Sprint PCS.
This is insane...

Stephanie and Cory are right! Paying customers shouldn't be treated this way!

I would like to get Cory's info for the class action law suit. How can Sprint continue to get away with these things? I will be submitting a seperate report which gives some details about the awful experiences and actual criminal violations I have been having with Sprint, but agreeing with all the other dissatisfied customers in this report, Sprint is absolutely the worst cell phone company, and the Sprint employees who have been writting rebuttals look like real idiots trying to defend it!

Does it make any sense that if Sprint removes vision pak from your plan, without it being requested, that they would then charge you a new service fee to put it back on?

Isn't it funny how sprint will call you to ask for a payment, but will never call you regarding any other reason, including tech difficulties, even when they promise to.

And why is it that a customer who is paying for services and equipment (that works) can not get directly connected to tech support when those things are not working? Why do they have to be put through the stupid, slow, rude torture of dealing with a CSR? And probably get disconnected after being on the phone for an hour and a half and then have to start all over again and go through the same crap with a differnt CSR.
And why can you only go one level up above them?
I have worked for a huge nationwide company before, and if a customer is really unhappy, the President would we able to hear about it and actually resolve it, because that company actually believes in such a thing as customer service. I couldn't even get an address from Sprint as to where I could send a letter to.
Alot of you Sprint employees kept saying 'read' in your rebuttals. Well my suggestion to you is that you 'read' all the reports that have Sprint at the bottom of the list. There is a reason for that!

READ THE FINE PRINT AND LISTEN

I work for sprint and find it hilarious when consumers complain. The funniest part about all of the comments and complaints every one has made is the fact that you guys let it reach the boiling point. Sprint is open 24-7. Sprint stores are open every day not to mention the phones lines. Yes I know, the customer service sucks over the phone. Why not call in and say Hi my name is.....I have some questions about my services and I would like to see if you can help me?

If you say it nice enough, you actually might get serviced. And you can't tell me that where you work, you pick who you will be nice too and who you won't based on how you feel that day. I worked for McDonalds and would give attitude to anyone that gave it to me first. Consumers wait until it's too late to get the issues resolved. Quit complaining and do something about it. Write to sprint, go to a sprint store. All of the employees at the sprint stores have business cards with their email addresses on them. I answer every single email I get at work honestly and truthfully and i am sad to say that i am one of few that take the time to care.

Quit your complaining. Do your job as the consumer and read the fine print and listen to everything your sales rep says.

Sprint Employees are a bunch of LOSERS, even the nice ones are STUPID!

To the last STUPID Sprint employee who left a note, first of all Sprint is NOT open 24hours! See what a bunch of IDIOTS work for this company, you don't know anything about the company, just like everyone else who works there! For your information, I AM nice when I call, for about the first hundred times, and the CSR and techs who actually TRY to help me, are never qualified! And you say to write a letter, Sprint won't even give out an address other than to the lame customer service people, who we are trying to get past.

I worked for a very large company, and if a customer was really upset or unsatisfied, they were able to write a letter to the CEO, and it would be addressed, because some companies realize that it is the CUSTOMERS that keep them in business!!! Wow what a concept! What a bunch of LOSERS, I cannot wait until you guys get sued and you are out of a job! And any company who does give a damn about customer service would never hire anyone like you or 90% of the other Sprint employees!

Here are address & phone #'s for Sprint

I don't know if any of you have tried these numbers or addresses, but I found them listed on their website. I do not have Sprint as a cell provider, so I don't have any personal experience with them. Just thought I would give these to you in case it would help someone.

Sprint World Headquarters
6200 Sprint Parkway
Overland Park, KS 66251
(800) 829-0965

or

Sprint Pcs
6160 Sprint Parkway
Overland Park, KS 66251
(800) 829-0965
(816) 501-6827

I am lucky and have never had to deal with the problems that have been listed on this website. I did have a friend that had Sprint PCS and when he had to keep calling me back (4 times) because we kept getting disconnected, I decided right then that I would never use their service. Remember that word of mouth hurts them where it counts most..in their bank accounts! When possible, switch to another carrier and spread the word. Good Luck!

Sprint is Shady!!!

I use to work for Sprint's Retail Division as a Sales Rep. They would have us put on features such as Vision and Voice Command and Roadside rescue even though the customer did not request them. They wanted to boost up their Monthly Recurring Charge (MRC). The management's reason for this was that those features are free for the first two months. As usual, they are just hoping that the customer will forget to cancel and then keep on charging them. I am not sure if this is a corporate thing or a management thing.

In addition, for phones that are defective and usuable, they will order you a refurb that takes 3-5 days to receive. I think this is such bull because your paying for a phone that you can't use. This is if your lucky, not all phones are available to be ordered.

One more thing, Sprint's FREE 50 MINUTES OF LONG DISTANCE per month is manipulative. They will tell you that you will receive 50 free minutes of LD per month by switching long distance carriers. What they don't tell you is that it also switches all your regular call zones. You knwo that around your home calling area, you have different zones. Calls that may have been covered under your local calling area, may not be covered anymore. Example, you may call to someone across the block, usually covered under your local calling are from you local phone service provider. Under Sprint's coverage zone, you may not be, you won't know this till you get your bill. I have had customers come into the store with phone bill up to $1000. It was just ridiculous what crap this is.

Overall, I like the Sprint Coverage and Phones. But their practices was what pissed me off. I worked for Sprint for 4 months. I have never encounted so much BULLSH*T in a company. This was a very shady company. And the amount of unsatisfied customer was ridiculous. Everyone who came into the store had problems that seemed easy to solve, but Sprint's policies makes it a nightmare. I have seem customers throw their phones, try to pick a physical fight with us, etc. I lefted Sprint because I had MORALS. I could not work for a company that was so DAMN shady!!!

Employees at sprint continue to prove customers right!

I have previously wrote a report on sprint, and just read the rebuttals. The most ridiculous ones are from the sprint employees. The way you are speaking on this site just shows how terrible sprints customer service is. I agree some customers can be wrong, but how do you explain the common problems a lot of us share? I am a very polite person, unless I am being spoken to like a piece of trash, then I get pissed off. I had worked with unruley customers before, and when I felt I could not deal with them anymore, and I was gonna blow my lid, I got my supervisor. Thats whta your supposed to do. Not choose who you want to be nice to, and who you don't. Some people are just off the wall, and if you can't deal with them, then don't, get your supervisor. Thats the right way to do your job. Their biggest problems seems to be not doing their jobs. I have had a ton of problems with supervisors telling me 'I am not getting off the phone with you till I have this note in your account mam, so this never happens again. Ok, it's all there I am finished typing it in, you will never experience this trouble again.' Well next bill came, and the same problem, I called to see why this was happening again, I said there was a note on my account by the supervisor, and that he put it in while he was on the phone with me. Guess what, it wasn't there. They told me I was lying. That happened 3 times. How is that possible. I just started to think they were lying to me, and they figured I would forget about it and they wouldn't have to deal with me.

Sprint is a ripoff...here's why

Sprint charges customers a 175 dollar early termination fee. What is the point of this fee? Oh, I know, it helps Sprint reduce their debt by 4.6 billion dollars a year. I don't know what is so damn hard about deleting an active customer from the computer system. Is that what costs 175 dollars? Can anyone tell me WHY they charge this fee? If we the customer aren't happy with Sprint, we should be given the freedom to change companies without penalty. The same goes for AT&T, T-Mobile, Verizon, Cricket, and Nextel ECT. These exhorbitant fees are nothing but a ploy to make more money off of us. And the real B-S kicker is, they send you to a collection agency to retrieve that termination fee. How is this making Sprint loose money? Last time I checked, a company lost money when customers didn't pay bills. Not early termination fees. I thoroughly refuse to pay an early termination fee, and you know what pops up on all three Credit Bureaus with my info: Allied Interstate (collection/attorney) amount owed $175. I will not pay the early termination fee, they can kiss my @$$. As far as i'm concerned, I hope some hacker messes up Sprints database. I hope someone does something to the chairmen of the company who came up with the rule of this early termination fee. A bullet in the ol' head would be a very nice remedy. I am disputing this entry with all three credit bureaus. I am sending out disputes every 3 weeks. In this case, they will slip up. They will not respond within 30 days, and by law they have to remove the listing from my credit. I am also using other resources to trip Allied Interstate up. For everytime they mess up, they are fined for violating the law. So if they want to try and F with my credit, I will F with them. I will snare them in a trap, and get them for violating the FCRA. I'm gonna call them up and laugh when they get fined. I will rub their noses in it. I will wait the required 7 years for this to fall off my reports. Only since, I have 2 years left. Then I will not have to pay the debt anymore. They can't do anything at all, because the Statue of Limitations on the debt has already passed, so they can't touch me. Great thing about living in Texas, overzealous creditors can't garnish wages or seize property. I'd like to see the stupid A-Holes try. So, yea, I share the same sentiment most of you do. Sprint is a dirtbag sh!t hole of a company. Like I said, I challange someone to tell me what the purpose of a early termination fee is. I am sure there is no purpose other than to make money. They won't make that money off of me. Oh yea, over a year ago they were calling me and harassing me quite a bit (read other ripoff reports about Allied Interstate in Ohio). I turned the tide over on them though. I called them during the day using an online netphone (yahoo service) so they couldn't trace me automatically. And I breathed heavily, and hurled threats at the supervisors I got ahold of and the customer representatives. I even called in a bomb threat if they continued to harass consumers like they were doing. The rep then responded by saying 'well you do that you idiot, we have a right to get our money and if intimidating a$$holes like you is the only way to do it 10 times a day we will do that' I then said 'F U b!tch and I told her never to use foul language with me or any consumer.' I told her that I know about them cussing people out and I told her not to call me out on my bomb threat. I placed the microphone next to my huge subwoofer for my home theater and it made an extremely high pitched noise. I heard her reply 'ow!' and take the head phones off. I laughed and hung up the net2phone. LMAO. We can turn the tide on them by calling them during the day, or if we can get employee information, calling them at night and breathing heavily. The war is being waged on Allied Interstate and other collection agencies. Oh, I am not using my real name or address. It is made up.

hey bob

Food for thought sir. I worked for att wireless and internet service and local and long distance for several years..not anymore. I had a customer call in and wanted to know why he could not use Att towers. Well, I asked him if he had ever used att for anything in the past and he said yes. I did a name search and found that he was in collections for a very small amount, however, because he was in collections, he was not able to use their towers and he was with at that time with sprint.

So while it may drop off your credit report it will come back to haunt you. They can deny you access to their towers if you are in their coverage area and they are the only ones. And if you try to use any services provided by the above company you will be denied access or be able to use them. All this is perfectly legal for the very simple fact is that you did not pay for service in the past.

And for the gal who wishes nothing but hurtful things on the chairman or anyone with a bullet. Well, Listen up. The etf of 175.00 is to recoup the loss of the phone that they graciously gave you free or at a disc. Do you think those phones are free or low cost to make? Go on the internet and check and see what a unlocked phone really costs and maybe you will hopefully understand.

I didn't get my phone free! I paid $400.00 for the non-working piece of crap, so why should I have to pay an early termination fee?

Some one said the early termination fee was to recover the cost of free phones that Sprint gives out! Well I didn't get a free phone! I want to get out of this awful contract, because nothing works! My phone doesn't work right, my services don't work right, I can't ever get any help from them on anything! And like someone else pointed out, THEY LIE! I have had that happen all the time where they say they are putting it in my notes and then it is NOT there. Bunch of lieing crooks! They should be stopped.

Not all the phones are free.

NOT ALL THE PHONES ARE FREE. I PAID IN FULL FOR MY SANYO SCP 4700 (100$) AND ALMOST 200$ FOR MY SANYO 5200 CAMERA PHONE. THE FREE PHONE PROMOTION IS FOR THE LOWER FEATURE MODELS. SO SPRINT DIDN'T NEED TO RECOUP THE LOSS OF EVERY PHONE BECAUSE A LOT OF PEOPLE BUY THEM OUT RIGHT. SOME PHONES AREN'T ELIGABLE TO BE FREE.

AND ALSO, DO YOU KNOW HOW MUCH IT COSTS TO PUT THESE PHONES TOGETHER IN JAPAN OR CHINA? IT PROBABLY COSTS 1% OF THAT 175 DOLLAR EARLY TERMINATION FEE.

THEN FOR SPRINTS ENTIRE EXPENSES FOR EACH PHONE ARE AROUND 10 TO 20% OF THE TOTAL FEE. SO LIKE I SAID, THAT FEE ISN'T DESIGNED IN MIND TO RECOUP THE LOSS ON A 15 DOLLAR PHONE. SPRINTS JUST DOING IT TO DISCOURAGE CUSTOMERS FROM LEAVING, AND IF THEY DO, THEN THEY GET PENALIZED. ALSO, IF SPRINT BANS ME FROM THEIR TOWERS AND I AM CURRENTLY PAYING FOR THEIR SERVICE, AND I AM NOT BEHIND ON ANY PAYMENTS, LEGALLY THEY CAN'T BAN ME FROM TOWERS.

AS FAR AS I'M CONCERNED, IF THEY DID THAT AND 'SOMETHING' HAPPENED TO ME, I COULD FILE SUIT AGAINST SPRINT FOR FAILING TO RENDER SERVICE TO ME. THAT'S ILLEGAL, ESPECIALLY IF I COULD PROVE THAT I PAID MY BILLS ON TIME.

I CAN AND WILL NOT HESITATE TO STICK IT TO THEM WHEN IT COMES TO LITIGATION. AND YES, WHOEVER CAME UP WITH THE EARLY TERMINATION FEES; I WISH NOTHING BUT THE WORST AND MOST PAINFUL DEATH IMAGINABLE TO ANY INTELLIGENT BEING.

USE YOUR IMAGINATION, I'M USING MINE. A BULLET WOULD BE TOO HUMANE.

A TEXAS CHAINSAW MASSACRE TYPE DEATH, CUTTING AWAY AT THE LIMBS WHILE THE VICTIM IS ALIVE OR SKINNING THEM ALIVE.

CAUSE YA KNOW WHAT? THEY HAVE NO RIGHT TO DO THAT TO ME OR ANYONE ELSE. THEY CAN'T JUST BARGE INTO MY CREDIT WITHOUT ANY REASON. I BELIEVE A TERMINATION FEE IS NOT A VALID BILL, SO NO ONE SHOULD HAVE TO PAY IT. IT IS NOT FOR SERVICES OR GOODS RENDERED, WHY PAY SOMETHING IF NO GOODS OR SERVICES WERE RENDERED.

NO MATTER WHAT, IT IS NOT GOING TOWARDS ANYTHING LIKE THAT. IT IS JUST A NONSENSE FEE, WITH NO DESIGN OR PURPOSE OTHER THAN TO MAKE SPRINT MORE RICH. LIKE I SAID, THEY AREN'T GONNA HURT CAUSE OF UNPAID TERMINATION FEES.

THEY CAN WRITE IT OFF AS BAD DEBT ON THEIR TAXES FOR ALL I CARE. AS FAR AS THE COLLECTION AGENCIES, THEIR UNLAWFUL ENCROACHMENT ON OUR CREDIT IS ALSO UNWARRANTED. THEY SHOULD ONLY GO AFTER DEAD BEAT BILL PAYERS.

NOT A CONSUMER WHO MAYBE DIDN'T LIKE HIS SERVICE AND DID PAY HIS BILLS ON TIME AND EVEN TRIED TO WORK WITH SPRINT ABOUT THE PROBLEMS BUT TO NO AVAIL; HE GOT NUKED. LIKE I SAID, AS MUCH TO SPRINTS DISMAY, THIS HASN'T COST ME MUCH IN CREDIT, I STILL GET CARDS WITH 5.9% FIXED RATES, AND 8% CAR LOANS.

I COULD DO BETTER, BUT SPRINT WILL NOT EVER GET 'MY MONEY' FOR A ASANINE FEE WHERE NO SERVICES OR GOODS WERE RENDERED.

I WISH TIMOTHY MCVEIGH HAD GONE AFTER SPRINT INSTEAD, OR THE THREE CREDIT BUREAUS, (I'LL WISH THAT MIDDLE EASTERNS GO AFTER THE NETWORK OF COLLECTION AGENCIES).

HAD THAT HAPPENED, MAYBE THE COMPANIES WOULD WAKE UP AND SEE WHAT THEY ARE DOING IS WRONG! ITS SO SIMPLE TO ASK. LEAVE THE EARLY TERMINATION FEES TO YOUR SELF YOU UNSELFISH COMMIE BASTARDS. AND TO THE COLLECTION AGENCIES, YOU HAVE BIGGER FISH TO FRY THAN LITTLE RINKY DINKY ACCOUNTS LIKE MINE (@$$HOLE HEIL HITLER WANNABES), AND TO THE CREDIT BUREAUS: I DID NOT ASK FOR YOU TO UNLAWFULLY OBTAIN MY PERSONAL INFORMATION AND KEEP IT IN A FILE. NOR DID YOU EVER DISCLOSE IT TO ME WHEN I TURNED OF AGE.

YOU PROFIT OFF MY FILE AND OTHER PEOPLES FILES, YOU USE THEM WITHOUT OUR PERMISSION. WE NEVER ALLOWED YOU TO USE OUR PERSONAL INFORMATION FOR PROFITING PURPOSES.

I REALLY HOPE OF ALL COMPANIES, I WOULD PICK THE THREE CREDIT BUREAUS AS THOSE I WOULD LOVE TO SEE PLOWED DOWN BY AL QAIDA AND BIN LADEN.

Don't worry Sonya, There is no point for early termination fees.

I agree with Bob from PA. There is no point for early termination fees. Most people I know have to buy the cell phones. Plus to make em in China or Japan is extremely cheap, so yes the company is only making money. I hope Al Qaida gets Sprint, or the credit bureaus and collection agencies. I think Osama Bin Laden can gain a thread of decency by having the same thing happen to Trans Union, Equifax, and Experian. As well as the collection agencies (the main ones). I shed tears on 9/11 when it happened, but if Osama Bin Laden did this to the above companies, I would throw a party and I would be jovial about it. Fresh credit for everyone! A fresh start, as well as retribution for harassment we receive from the collection agencies (some of it illegal by the way), and incroaching in our privacy by maintaining files on us which we never gave permission for them to obtain. Heck, maybe we can get another Timothy McVeigh to blow up Sprints main offices in City of Industry California and Kansas City. I am not using my real name or location.

Let me know if I'm off here.

I signed up over a year ago for an 'unlimited Sprint PCS Vision' family plan which included one additional phone for free to share the minutes and $20 for each additional phone.

One of the phones that was not a vision enabled phone at that time recently broke and was replaced with a vision enabled phone. Unfortunately, I am now getting an additional charge of $15/mo 'Vision Premium Services' for the replaced phone.

The best I can get from the customer service reps is that the code to setup the replacement phone as a free unlimited vision phone is no longer in the computer and so I have no choice.

If they can't fix it, what am I supposed to do, sue Sprint for $15/mo until I change providers or my contract? My one year contract is already up but does that mean the old contract continues to extend or can they make changes to my original plan now?

Sprint people are idiots

I could care what anyone on this site says about sticking up for Sprint. They are the worst cell phone company that there is to deal with. They are incompetent,rude and downright a$$holes. I really think that they don't know what they are doing at all. I would rather sit through a 8 hour recording session with MENUDO than have to listen to those fools double talk each other. I feel sorry for you if you work for Sprint because you are just part of the a$$hole

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