Report: WalMart
Category: Department & Outlet Stores
Walmart After-Thanksgiving, Pre-Holiday Sale Rip-off Scam! *Consumer Suggestion *REBUTTAL *UPDATE Rip-off Report Volunteer gets refund for customer
*UPDATE Ex-Employee responds ..Hate to say it - but things don't always arrive for a sale
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WalMart
Fax:
Show Low, Arizona,
U.S.A.
Submitted: 11/26/2001 12:00:00 AM
Modified: 4/8/2002 12:00:00 AM
Kyle
Orlando, FloridaI caught WalMart in a huge scam and management lied about it. I am checking out the stories at various store in Arizona and am a bit perplexed as to what the real story is. In particular, I am curious if deception is calculated to be a useful tool to hide a potential bait & switch. This is mounting evidence that this might be the case. Why else would management lie about whether or not a sale came in or not?
I went to the Show Low, Arizona, WalMart on Friday for the 6:00 am sale for the Special Buy on Teon 30-pack CD-R for $10. They didn't have any and I went to get a rain check. I was told that they were not giving out rain checks for the Friday morning sale. I pointed out that it was not for the 5 hour sale, but was in the big flyer for the week. Then I was told that since it was a Special Buy they didn't give out rain checks. I requested to speak to the Manager on duty.
I explained the situation to her and she called the Electronics Manager. The Manager on duty (MOD) asked her about the sale item and was told that it had come in but was sold out. (This would have absolved them of responsibility, but I had already interviewed an employee who has gone on record that they did not come in.) I told them that I know for a fact that they never came in and could prove it.
The MOD and the Electronics Manager huddled and then said that it may not have come in, but that the order would not ever come in, then asked what proof I had that it had not come in. I refused to tell them that I had an insider. They also would not substitute CD-RW for the sale price. I was careful to document the names of all involved in the deception.
I am sure that I am not the only one who did not get what they come to the store for at 5:00 a.m. I was handed a flyer depicting where all the sale items were. If they were going to be completely forthcoming, they should have also included which items had not come in, precluding my wait in the freezing morning rain for an hour.
WalMart owes their customers an apology and me for my time and inconvenience, not to mention the CD-RW they could have sold me.
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Updates & Rebuttals:
- Here's how you get your goodies at the listed sales price: [11/28/2001 12:00:00 AM]
- Cognitive Dissonance Strikes a Chord! [11/28/2001 12:00:00 AM]
- I work at Wal Mart. I know about what sale you are talking about. [1/2/2002 12:00:00 AM]
- I don't work at a Wal-Mart store, so I have no instruction manual to look through nor am I customer service for a retail outlet. ..I volunteer my time to help people [1/5/2002 12:00:00 AM]
- Hate to say it - but things don't always arrive for a sale sharon [4/7/2002 7:56:53 AM]
Here's how you get your goodies at the listed sales price:
They filed the following rebuttal to the above Rip-Off Report:
Their email: TheFraudChick@aol.com
Their name: The Fraud Chick
Their relationship to the company: Advocate
Rebuttal:
Your complaint is too cute not to respond to it. I especially loved your '..but that the order would not ever come in, then asked what proof I had that it had not come in. I refused to tell them that I had an insider.' An insider? What fun!
OK, sounds like a misunderstanding to me. Here's how you get your goodies at the listed sales price: Go to Wal-Mart.com and click on the customer complaint or letter to the president form. Cut and paste what you wrote here.
Add to your letter that you simply want your rain check for the item at the price that was listed in the flyer. That's it.
Make sure you include a phone number and address where they can contact you and make things right.
Good Luck!
The Fraud Chick
Cognitive Dissonance Strikes a Chord!
FRAUD CHICK:
I have a number of problems with what you have stated. First, you have evaded the issue. You have not so cleverly side-stepped the issue that the Electronics Manager flat out lied. Is this the sort of integrity to which Wal-Mart comports? No misunderstanding here. (By the way, the insider is not someone who was just too lazy to go check, as you indicated in your letter, which was forwarded to me, he is the one responsible for putting it out on the floor in the first place. OOPS, there you go. You are just so darn smart you made me give away his gender. I am such a yokel. Now he will be placed before the firing squad for breaching his oath of silence. Just remember if anything happens to him, I will never forgive you.)
Thanks for all the dandy advice. I will eagerly await by my mailbox so's I kin git me my treasures.
I have one tiny question for you. If it is so gosh darn simple to get the rain check, then why, oh why didn't some one give it to me when I was there? Why did they make such a big deal about going out of their way not to give me one. And if I have to go to the Wal-Mart web site, why didn't someone tell me while I was there? Also, if you read the teensy-weensy disclaimer on the flyer...guess what, NO RAIN CHECKS FOR SPECIAL BUYS/ONE-TIME PURCHASES. You wouldn't be joshin' me would ya? Seems like you are giving me conflicting guidance. Better read up on your instruction manual or you will have to go back to customer service school.
Say, you would BE the President, would you? Could you give me special dispensation? A real rain check to make the dishonesty go away? Boy, oh boy! Then everything will be ALL RIGHT.
In all seriousness, how dare you trivialize the mistreatment of a customer, even if it is only $10. We don't all make the big bucks, like you (your condescension was not well received). For crying out loud...I shop at Wal-Mart.
I work at Wal Mart. I know about what sale you are talking about.
They filed the following rebuttal to the above Rip-Off Report:
Their email: 1@1.com
Their name: @Rebuttal_Name@
Their relationship to the company: Consumer Suggestion
Rebuttal:
Hi, I work at Wal Mart. I know about what sale you are talking about. I am trying to figure out what this 'scam' you are talking about is? If you know anything about retail, especially a large corporation like Wal Mart, you would know that shit happens and sometimes stuff does not come in on time. My Wal Mart did have the Teon's on the sale date, so it was probably
just your Wal Mart's distribution center that was having problems. And by the way, the sale adds in the paper are usually good for two weeks, at least where I'm from they are.
I don't work at a Wal-Mart store, so I have no instruction manual to look through nor am I customer service for a retail outlet. ..I volunteer my time to help people
They filed the following rebuttal to the above Rip-Off Report:
Their email: TheFraudChick@aol.com
Their name: The Fraud Chick
Their relationship to the company: Consumer Suggestion
Rebuttal:
Hopefully by now the Editor of the Rip-off Report will have contacted you. I don't understand why you didn't follow my advice and write the e-mail through the web site. I contacted management and shared your original complaint. They have no intentions of punishing anyone at the store with a firing squad. The Editor of this page will contact you with instructions on what to say to the manager at that store to get you a rain check and gift certificate. The management has them both waiting for you.
I don't work at a Wal-Mart store, so I have no instruction manual to look through nor am I customer service for a retail outlet. Just because someone wants to help you and gives you direction doesn't mean they are a shill. Shills don't help; they just cut down and attack.
I volunteer my time to help people recover where they feel they have been wronged. It's amazing how hateful people can be. Many times people make it really hard to help them.
Good Luck
The Fraud Chick
Hate to say it - but things don't always arrive for a sale
As much as I hate to say anything good about Wal-Mart, things
so not always arrive in time for the sales. Don't take it out on
the people there - call 1-800-WALMART and complain. I agree - it is a pain when you wait in line for something and it isn't there but get a life. Personally - I hate Wal-Mart for the way I was treated as an employee (9 years there)- but I can't even tell you how rude shoppers were during the Christmas season. I was paid well, but not well enough to deal with the likes of you - people who cursed, screamed and threatened. Get a life
Click here to read other Rip Off Reports on Wal-mart
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