Complaint Review: Ritesmoke - Memphis Tennessee
- Ritesmoke 7948 WINCHESTER RD, #109-267 Memphis, Tennessee United States of America
- Phone: 888-424-3244
- Web: WWW.RITESMOKE.COM
- Category: Smoke Shops
Ritesmoke INTERNATIONAL FOOD BAZZAR SCAMMERS, UNAUTHORIZED CHARGES, Memphis, Tennessee
*Author of original report: DATE OF REQUEST TO RETURN TRIAL ECIG
*Author of original report: CHARGING MY CREDIT CARD BEFORE I GOT IT
*REBUTTAL Owner of company: Ritesmoke respond
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This company advertised a trial offer for an electronic cigarette for 10 days all you pay is $5.95 for shipping. (or so you think)
Posted On: 26 Nov 2009 10:02 PM | ||||
Hi, my name is ********** i ordered the trial cigg, i need to return it, so i am not charged the $99 i have been trying to call the phone number on the "contact us" page and all i was able to do is leave messages and not speak to a live person and have not recieved any calls back. if you could help me with this, I would be very greatfull. This was the reply i got from them:
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This report was posted on Ripoff Report on 12/03/2009 05:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ritesmoke/memphis-tennessee-38125/ritesmoke-international-food-bazzar-scammers-unauthorized-charges-memphis-tennessee-533271. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Author of original report
DATE OF REQUEST TO RETURN TRIAL ECIG
AUTHOR: Patrickg - (United States of America)
SUBMITTED: Friday, December 04, 2009
I requested the return of the trial e-Cigg on November 26, which was in my 15 day period now if they would of gave me an RMA on that day this wouldn't of happened, and like before if you notice it took them 8 days to send the RMA from the first post to help return it, and if you see in all my posts to them i didn't ask them at all for any deal or what not, so much for a hustle free return. and yes i guess i didn't post the dates for every single post i just posted the date from the first post and reply, because that was the date relevant for my return, the dates spanned from November 16 until today December 4th, and today being the day i received a RMA, i will get ALL of the posts and place them on here WITH the dates on them, it still shows that i was not given an RMA on the date i asked for it. AND the days in between MY first post and my Second post i was trying to get in touch with them on the phone because i was obviously getting nowhere with the online support ticket requesting to return the item AS YOU ALL SEE THEY WERE TRYING TO STILL SELL IT TO ME AND GIVE ME A DISCOUNT, AND TRY TO TELL ME THAT I WASN'T USING IT CORRECTLY. and as for you saying that i never intended to pay for it YOUR RIGHT HENCE WHY WE ARE HAVING THIS PROBLEM AS OF NOVEMBER 26, 2009 I DID NOT WANT TO PURCHASE THIS ITEM SO THEREFORE DID NOT PLACE ANY MONEY ON THIS CARD......IT IS FOR REASONS LIKE THIS I USE A "SECURED" CREDIT CARD SO ONLINE SCAM ARTIST CAN NOT STEAL MONEY FROM ME. And now saying that no one reads the manual, that was the first thing i had done when i received it, I have a bachelors degree in Law so i do not consider myself ignorant.
#2 Author of original report
CHARGING MY CREDIT CARD BEFORE I GOT IT
AUTHOR: Patrickg - (United States of America)
SUBMITTED: Friday, December 04, 2009
I needed to add a bit more information about this matter when i started this trial it was November 19, looking at my credit card statement they charged me on NOVEMBER 16!!! that is 3 days before i even got the product for the trial i had until November 29th for this trial. SO ONCE AGAIN DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!! THEY WILL JUST RIP YOU OFF!!!
#1 REBUTTAL Owner of company
Ritesmoke respond
AUTHOR: Ritesmoke - (United States of America)
SUBMITTED: Thursday, December 03, 2009
This smart customer does not state all details and decided to post here to show only his side of the story. We pointed out where he is wrong, but instead of responding to us he decided to make things public. OK.
First of all, our trial is 15 days not 10, it gives enough time for communication. He did not show here how we tried to contact him multiple times DURING THE TRIAL PERIOD, while he decided to respond finally only after formal expiration of the trial period. Care to post ALL dates and ALL posts, we sent you? According to our Terms and Conditions, which he read and accepted, we charged his card not even on 15th day, but waited 2 more days. However, he did not have sufficient funds on it, so looks like he had no intentions to pay for the product anyway.
Our todays respond to him included return and cancellation instructions, but he decided to seek the justification from his credit card company, although its not our fault that we waited days for him to respond.
We lost many kits to the customers who use prepaid or gift cards with low balances on them, receive the product, never return it, and we are unable to collect payments. I wish we could also report such cases somewhere.
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