Ritz Camera won't take back new, but nonfunctioning, digital camera one day after Christmas! Ripoff Alexandria Internet

I'm sorry you had such a bad experience with RitzCamera.com, although I empathize with your situation, the rep was only following Corporate Policy. Yes, MOST places extend their Christmas Return times, but that does not necessarily mean Ritz Does.

In addition, the website not being affiliated is a common misconception. Annoying yes, problemmatic yes. But if you saw the store-locater- why not purchase in-store? You get better customer service, more information, free camera classes AND if you have camera problems- you have a better chance of getting them resolved in-store.

I'm an ex-Ritz employee - worked there for two years and quit to pursue my own interests.

It's obviously much too late now, but...

The recent Ritz policy regarding holiday camera returns is to accept any return or exchange until January 10 so long as the camera was purchased before Christmas. According to your story, this was the case, but I was unfamiliar with the policy as of your purchase date.

Also, Ritzcamera.com purchases CAN be EXCHANGED but not returned at the store. Even if the store doesn't have one, they should fine one.

Your other option, which if your last modified date is true, would be to return the camera directly to the manufacturer. Nikon, Canon, Sony and other companies will send out new cameras for reasons far weirder than a DOA camera.

The RitzCamera.com store is in fact a different business. Why? I have no clue. Annoying, huh?

Good luck,
Ex-Ritz Employee

Generally, the return policy is ten days for a digital item and thirty for all other items. The online store and the regular store are affiliated but not the same store, just as Ritz Camera and Boater's World are affiliated but not the same (you will find a link to Boater's World on the website, but don't expect to purchase boating equipment from the website). A regular store cannot order merchandise from the online store, just as it cannot take anything back from the online store. The regular stores also expanded its Christmas return policy. I assume the online store did not because they deal with a higher volume of sales and returns.

If your camera is new and not working and outside the return limit, I'd recommend contacting Canon. The manufacturer's warranty should cover this type of defect.