Complaint Review: River City Solid Surface
River City Solid Surface Costco Wholesale Granite Counters Cracked Granite Countertop, chipped seam, wrong color epoxy. They won't fix the problem or answer my emails Spokane Valley, Washington
*Author of original report: River City Solid Surface Spokane - referred by Costco
We recently had BLACK GALAXY countertops installed by River City Solid Surface. After installation, we noticed a 4 foot long line through the counter. It goes in a perfectly straight line. It appeared to me that the counter had been broken and glued back together. The installer assures us that it's a VEIN. So, we are assuming he is correct. However, we also noticed a 2 inch long crack near the sink, that follows the exact path of the vein. We are worried that it will continue to crack along the vein. We asked the installers to come and look at it. When they got there, I showed them how I could catch my fingernail on the crack. I asked them to do the same. They both just felt it with the PAD of their fingers, and denied feeling a crack. I again asked them to use their fingernails, and they again just used the pads of their fingers. [continued below]....
Also, we had a problem with the SEAM. The seam has about 5 places where there were chunks or chips of the edge broken out. So, in places the seam is a little over 1/8th of an inch wide, and in one place in the back, there is a chip that is a half inch wide. This gap is over twice the width of industry standard, which is 1/16th of an inch +/- 1/64th of an inch. It is also not even along the edge. It appears that their saw was DULL when cutting the edge. Also, it is more of a white or grey color that they used on the seam epoxy, and should be closer to the black color of our counter. I also sent them pictures of the seam. Again, they won't respond to me.
We are requesting a written warranty stating that they will replace the counter if the crack expands any further. Also, we asked them to either fix the seam or give us a credit for the seam. Again, no response to my emails. Simply horrible customer service.
This report was posted on Ripoff Report on 06/14/2010 11:48 AM and is a permanent record located here: http://www.ripoffreport.com/reports/river-city-solid-surface/spokane-valley-washington-99212/river-city-solid-surface-costco-wholesale-granite-counters-cracked-granite-countertop-chi-614072. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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