Riverview Hospital Riverview Hospital in Detroit Michigan Poor communication doesn't take care of patients Detroit Michigan

 My loved one arrived to this facility to receive subacute rehabilitation care. When she arrived she did not have adequate nutrition to sustain her health for food. The feeding bag did not arrive until The next day. All the time my loved one was without nutrition for over 24 hours. Knowing the delicate nature of the medical condition it is very disheartening this facility was not prepared for the level of care that was needed. For example I did inform the medical staff my loved one is a fall risk and is able to move a little and bed rails should be an option. I was informed this type of facility does not offer bed rails. The thoughts going through my head is I hope my loved one will not fall. There should be policies and procedures in place for the safety of patients and medical staff that bed rails should be an exception. Suggestions were provided to bring outside clothing for my loved one to work on physical therapy. I gathered a pair of gym pants, T-shirt, white socks and her gym shoes that were dropped off. To my understanding the clothing would be sent straight to laundry and then to her room. I noticed the gym shoes came up missing. I asked different staff members and no one seen them. A few days had gone by then suddenly they reappeared in the closet. The same situation happened with pieces of clothing that came up missing 3 to 4 days at a time until they were all finally returned. A harness from home also came up missing for two weeks until I got the manager involved then finally it was returned. This should not happen to anyone. If an item belongs to a patient it needs to stay put unless clothing needs to be cleaned. Some time had passed when I noticed my loved one was not responding to commands like normal. I asked a few probing questions about the levels of care involved and was advised this behavior is normal and pain medicine would be given. Based on my observation pain medicine is not always the answer. I did tell the staff to contact the doctor so we could meet face-to-face at the facility. Unfortunately this did not happen. Better communication should be in place between doctors and patients. Communication is extremely important especially if there are concerns from loved ones. I did notice the stool bag was leaking and a rash had formed. Although cream was applied the bag still leaked. No matter how many bags were changed none worked. One night I came to check on my loved one and they were not able to open their eyes. I told the staff to call the emergency crew and was advised we needed to wait for a physician's approval which was ridiculous. It is truly troublesome to hear that kind of response. Especially for in a medical emergency situation. No one should have to suffer the way my loved one did. There were a few times during visits some questions and concerns were asked to a few medical staff. Sadly I was greeted with attitudes. This is extremely disturbing It is not acceptable in anyway shape form or fashion. I was promised my loved one would be well cared for and looked in on every two hours. This did not happen and I am mortified. With that being said it is not fair for any patient or loved ones to wait to go to the hospital or greeted with bad attitudes from medical staff. With this whole entire experience I am less than pleased how my loved one was treated. In the medical industry people should be professional at all times regardless of what they are going through outside. Riverview hospital should be a friendly environment and very welcoming. For the most part there are some friendly staff members unfortunately not all. L