• Report: #1200441
Complaint Review:

RMF SCRUBS

  • Submitted: Fri, January 09, 2015
  • Updated: Fri, January 09, 2015

  • Reported By: QualityControl14 — Washington Dist of Columbia
RMF SCRUBS
Internet USA

RMF SCRUBS I was so upset after ordering lab coats for my toddler's Doc McStuffins themed Birthday Party for all of her classmates. Not only did the package take over a month to arrive, but as my daughter's birthday party approached I contacted them to cancel the order. They never answered the phone. When they finally replied I was told it was no point of canceling the order because all of their shipping/restocking/returning costs would absorb what I paid. Florida/New York Internet

*UPDATE Employee: REPLY FROM RMF SCRUBS

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Please look at the lack of customer service.  

Dec 9, 2014 I wrote:

Is there anyway to Know if I will get them before the party on the 17th. What is the cancellation process if they dont arrive in time?

 

Dec 9, 2014 RMF <info@rmfscrubs.com> wrote:

Hi,

Please note that you will receive your order in this week.

Best Regards

 

Dec 16th I wrote:

Hi, 

My daughter's party is today. The coats have not arrived yet. Please cancel my order. Thank you.

 

 Dec 18th RMF <info@rmfscrubs.com> wrote:

Hi,

Please note that your order was shipped through USPS and showing expected delivery date Dec 11th. Please get in touch with USPS at their number 800-275-8777 for delivery otherwise USPS will return the package to us and Please note that according to our return/exchange policy posted on our website under icon "Shipping and Returns" if USPS will return the package to us then according to our policy both side freight freight charges $38.46 , restocking $15.50, so total deductible cost will be $53.96 so no use therefore you will have to pay re-shipping charges $6. 

 


This report was posted on Ripoff Report on 01/09/2015 07:11 AM and is a permanent record located here: http://www.ripoffreport.com/reports/rmf-scrubs/internet/rmf-scrubs-i-was-so-upset-after-ordering-lab-coats-for-my-toddlers-doc-mcstuffins-themed-1200441. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

REPLY FROM RMF SCRUBS

AUTHOR: Bernard Flecher - (USA)

Please note that 99.99% orders are delivered in our stipulated time on our website under icon "Shippng and Returns", Kindly email us your order number at info@rmfscrubs.com so we can look into your case.

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