My wife told me that she had noticed a strange charge on our credit card statement of $29.99. The statement mentioned the following information: Merchant Name ROADRUNNER CLUB RENEW 800-901-9207 CA
Merchant Phone Number Not Available
Merchant Description Catalog Merchants - Direct Marketing
Transaction Date May 18, 2009
Post Date May 18, 2009
Transaction Amount $29.99
Neither my wife nor I had ever heard of that company. Even more strangely, we just got a new credit card from our credit card issuer because the previous one had supposedly been corrupted. Even my subscription services such as the Financial Times and Netflix contacted me because they could not process the payment for renewal because of my new credit card information and asked me to update my informations.
She called the telephone number mentioned right after the merchant name and heard an automatic message regarding credit card charges. She then spoke with a very slippery man who immediately asked her to give him her credit card number, which she refused. He then tried to locate our "account" with our name, telephone number and e-mail address with no avail and kept insisting that it would be far easier if we would give him our credit card number, stating quite sarcastically that he already had it anyway. As the man was unable to process our request for refund and cancellation of all unwanted services, we had to process this claim through our credit card issuer which will reverse the charge and issue a new credit card to us.
I also filed a complaint with the California attorney general and the DC attorney general.
washington, District of Columbia