• Report: #994893
Complaint Review:


  • Submitted: Thu, January 10, 2013
  • Updated: Thu, January 10, 2013

  • Reported By: Jazmin — Birmingham Alabama United States of America
Indianapolis, Indiana United States of America

Roaman's Roamans.com Returns/Refund is a Hassle Indianapolis , Indiana

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This is my second encounter with this company and I am not pleased. Never was. My first ever order doesn't even appear on my account history on the site. 

Recently I returned an order in early December and tracked it via the tracking number on the order invoice sheet. Not to mention I also received another customer's invoice order sheet with mine. NOT PROFESSIONAL AT ALL. According to tracking my order was returned/delivered on the 10th of December. When I first called about it, a rep told me they had received my order and I should see a refund by the end of that week. 

I called again (over a month later) and it was as if the rep couldn't hear me on the other line, repeating "hello..." I heard her quite clearly. I was tossed over to another rep who said they had received the order today 01/10/2013 (which is a month later) and that is has not been processed. [continued below]....
..... It takes a WHOLE MONTH to process a returned order? Really? 

According to their site a refund "check" is issued the same week and if by credit, allow for 1-2 billing statements to appear. Will my refund be issued next month? My returned order is not even in their system when I spoke to yet another customer service rep today.  

This company seems unorganized, if not shady, about returns and refunds. I'm considering taking further action against this company about my refund.

I WOULD NOT recommend Roaman's to anyone. I've only ever ordered shoes, but I obviously returned one pair and only kept the other because I didn't want to deal with the hassle of returning the order. The quality is poor to average. The customer service is average. Returning an order and receiving a refund is a definite hassle because apparently it takes FOREVER to process a return.

This report was posted on Ripoff Report on 01/10/2013 07:58 PM and is a permanent record located here: http://www.ripoffreport.com/reports/roamans/indianapolis-indiana-/roamans-roamanscom-returnsrefund-is-a-hassle-indianapolis-indiana-994893. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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