Report: #1157920

Complaint Review: Robert Hanley-Home Video Studio Franchise Corporation

  • Submitted: Fri, June 27, 2014
  • Updated: Thu, July 03, 2014
  • Reported By: Former Home Video Studio Franchise Owner — Carberry, Manitoba Canada Indiana
  • Robert Hanley-Home Video Studio Franchise Corporation
    8148 Raven Rock Drive
    indianapolis, Indiana

Robert Hanley-Home Video Studio Franchise Corporation Hanley made misrepresentations regarding the business potential and profitability of a Home Video franchise. One of the misrepresentations made by Hanley was that Home Video was licensed to sell and promote franchises in Canada when if afact he did not. indianapolis Indiana

*REBUTTAL Owner of company: The Rest of the Story...From Robert Hanley

Show customers why they should trust your business over your competitors...

What Hanley will NOT PROVIDE in his Franchise Disclosure Documents  with home video studio which he should by USA Franchise Law:

A detailed list of current and projected units in the system, broken down by all 50 states.

Names and contact information of former and current franchisees in the franchise system (great for speaking with those who know the system best, marketing to franchisees, or conducting research surveys).

 Historical franchise financial performance figures (critical for building financial models and business plans).

 Earnings claims tables (for franchisors supplying Item 19s).

 Franchise litigation and bankruptcy history of his Franchise.

 FDD Items 3-4 provide information on past bankruptcy filings as well as past and/ or current litigation that the franchise may be involved in.

FDD Item 19 (when applicable) provides a summary of store-level (unit-level) financial performance. [continued below]....


 FDD Item 20 provides listings of (and contact information for) existing and former franchisees in the system – an invaluable tool for research and due diligence.

 FDD Item 21 reveals the franchisor’s financials, including audited balance sheets and income statements for the 3 previous fiscal year.

Mr. Hanley used sociopathic tactics pressuring you with numerous phone calls, getting you to talk to only the successful franchises who were in large population centers. Also, many of whom joined when he was selling Home Video Studio as a business opportunity with equipment he supplied and you bought. . We were told any city with a population of 30,000 or more the franchise would be successful. Ours was 40,000. $5000.00 discounts to Canadian franchisors were offerd by Hanley to get them to buy in.

When we got suckered in 2009 Hanley was desparate for cash as he was being successful suited:

 From Justia pdf quote:

Hanley made misrepresentations regarding the business potential and profitability of a Home Video franchise. (Id. ¶¶ 11-12). One of the misrepresentations made by Hanley was that Home Video was licensed to sell and promote franchises in Maryland when, in fact, Home Video had allowed its license to sell and promote franchises in Maryland to lapse on May 21, 2008. (Id. ¶ 9). On June 11, 2008, Plaintiff negotiated and signed a Franchise Agreement with Hanley. (Id. ¶ 12). The Franchise Agreement required Plaintiff to pay $148,505 for, inter alia, home video equipment that was to be delivered by September 2008. (Id.). Hanley provided a portion of the home video equipment to Plaintiff, but failed to deliver the remaining essential home video equipment as promised. (Id. ¶ 15). In addition, Hanley represented that the equipment was worth $75,000, but Plaintiff later learned that the equipment was actually worth $40,000. (Id. ¶¶ 2, 12). Hanley later agreed to refund all amounts paid by Plaintiff. (Id. ¶ 17).


Two weeks of training per year in the Indianapolis office (his house-which in his office by the way has a disguised hidden secret door to another part of his house!!!)  and in las Vegas where he s****.>

There are only two franchises left in Canada out of five taht were known to us.


Stay away from this ponzi franchise!!!

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This report was posted on Ripoff Report on 06/27/2014 08:30 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 REBUTTAL Owner of company

The Rest of the Story...From Robert Hanley

AUTHOR: Robert Hanley - (USA)

The people (couple) who wrote this very disparaging report about me, Robert Hanley and my company Home Video Studio did not provide true and reliable information. The problem with sites like Ripoff Report is that anyone can post anything about anybody whether it is true of note. Like everything else on the internet, once it is there, it is there forever. 

While it is true that I sold a franchise to this couple in Manitoba, Canada, Manitoba has no franchise laws so there is no law to comply with. Still, we made a full disclosure to them via our U.S. Franchise Disclosure Document. 

They purchased their franchise and then did not follow our plan. For instance, We provide a lot of training including 18 days during the first year of a studio. The first year is the most important time in the life of a new HVS studio. This couple attended only 12 days of training during their first year, missing the second period of training that was six days long in Indianapolis, Indiana. We call it Advanced Training. As you might imagine, when you start any business or new profession, missing any training is a critical mistake. I warned this couple that missing Advanced Training would be a fatal error. Usually, studios that miss this training either go out of business within the next twelve months or always underperform. I called, emailed and pleaded with them to come to training. I had various associates email and call them. I had other studios call them. Every studio is assigned a mentor and I had thier mentor call them. Nothing worked. They did not listen. They did not attend Advanced Training. 

They did show up at our Annual Training in Las Vegas later in the year but by then it was too little too late. After that they never attended any more training although we continued to call and email them and urge them to attend training. 

HVS provides constant support for our owners including free training after the first twelve months. So, any studio can come to any training we provide for free of charge. This means that you can send your wife, husband, kids, employees, etc. We never charge for training. Never. 

We just finished 4 days of training at our 15th Annual convention in Orlando, Florida (July 29 - August 2). We had 29 studios from three countries training including two our studios from Canada and one from Stockholm, Sweden.We have tons of ways that we support studios and always go the extra mile. 

There is a definite way to run an HVS studio and you really have to follow our plan to succeed and that means attending training, following our advice (we have a team of associates to gude studios)  and communicating on a regular basis with us. This couple ran thier studio the way they wanted to and ended up with a very unsuccessful business. They have only themselves to blame. 

The sad thing about America and I guess even Canada too is that a lot of folks want to blame someone else when things don't go the way they wish. As for the rest of this story, this couple just dropped off the face of the earth. They quit paying thier royalites and continued to operate under our brand in Manitoba. They represented themselves on Linkedin as a Home Video Stuido for quite some time after they quit paying us.  They never finished their training. They did not follow my advice and we never heard from them again until I got a call from one of our most successful studios that they had filled this "report." They posted this report several years after they broke their contract with HVS and quit paying thier royalty. 

Home Video Studio provided everything that was in our agreement and more. That is how we operate. That is what we always do. 

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