Robinsons-May= BAD customer service and time rip-off! *REBUTTALS *EDitor's Comment

Well... you need to slow down there, take a deep breath. Your problems with Robinsons are due to several issues:

1) When a person pays their bill late, and it is habitual, Robinson-May will need to speak with the person/card holder to deterimine what the problem is... and to make sure the card is yours.

2) Believe it or not, your own blind anger made the problem worse. If you slowed down and listened and looked, you would see that their customer service department has several functions. In the store I worked in, customer service WAS located in the gift wrapping department, right behind the furniture section!!!

3) The customer courtesy phones are difficult to find because they are normally located out of the flow of traffic. This is done for the customer's privacy, so the entire store is not privy to your conversation. And you, in turn can hear them!

4) Next time you cannot find something... ask another associate. If you cannot see something, ask if they can actually show you the way. I (when I was available to walk a small distance) have taken customers near to the area they required. If you are polite... people usually are quite willing to help you. When employees encounter hostility, they are instructed to get a manager.

5) I many times, call a store and the department I think I want, to ask them if they have my size generally. If you are smaller or larger than average, this is a good idea.

6) You sound young. Patience and tolerance are learned with age. Stop and think before you jump to conclusions, it will help you in the long run. If you are not young... grow-up.

7) If you don't like their clothing, don't shop there... nothing will make you happy. If you are late on payments, do not expect to charge more.

YES, I AM AN EMPLOYEE WITH ROBINSON'S MAY, AND
I CAN'T EVEN BELIEVE I TOOK THE TIME TO READ ALL THAT GARBAGE YOU WROTE.

I JUST FEEL SO BAD FOR THE EMPLOYEES THAT HAD TO HELP YOU THERE.I HATE IT WHEN WE GET CUSTOMERS AT OUR STORE LIKE YOU.THE EMPLOYEES ARE THE WRONG PEOPLE TO BE MAD AT.YES, WE'RE THERE TO HELP YOU, BUT WE HAVE NOTHING TO DO WITH YOUR STUPID PAYMENTS YOU IDIOT!!

PAY YOUR BILL LIKE A RESPONSIBLE GROWN PERSON AND YOU WOULDN'T HAVE TO DEAL WITH ALL THAT, CAUSE WE DON'T WANT TO GO TO WORK AND HAVE TO DEAL WITH YOUR s**t!!

NOBODY CAN HELP HOW LONG LINES ARE AT ANY STORE,AND I BET EMPLOYEES COULD HAVE HELPED YOU BUT JUST DIDNT WANT TO APPROACH YOU WITH YOUR ATTITUDE, I DONT BLAME THEM.

PLEASE DONT COME BACK TO SHOP AGAIN AND PLEASE PLEASE NEVER GO TO ROBINSINS MAY IN EL CAJON.

Fat people need clothes too. I've been that same Robinson's and not found ANY larger sizes. It's about simple economics ... supply & demand. If you want them to stock something, then ask (simple solutions for simple people).

Wriiting it here doesn't get your size on the shelf. I'm very happy with Robinson's Their clothes remain in style and I can always find what I need. I go shopping at that same store with my daighter who is a size .

We always find both of our sizxes. There's a difference between complaining and complaining in an effort to help. Tell them what you want. I've done that too and seen my request on the shelf in 1 week. Will Macy's do that. NOOO/. Not many stores will. They say that their buyer is unavailable, out of state ... or the sales people just don't know how to order items. Robinson's does.

If I go to any store with nothing in mind to buy, then I'll always have a complaint. A person can always call ahead to see if items are in stock. Most who complain are not willing to do anything about it ... like open your own store. There are SOOO many stores out there that cater to smaller sizes. There's even a store caslled 5-7-9. But then I don't run around just thinking about what a company can do for ME - I'm happy that stores offer things for different people. The world is not supposed to just and only cater to me.

alright, peep game: Rob May aint that bad. Yeah, i'll admit it could use some improvment, but on the real, can you think of a major department store that can't. Personally, I think that ol size 1 chick was trippin, i mean why you got a charge card at a store that you absolutely hate? i'm sure it wasn't always that bad if you opened up an account there in the first place. not only that but you spent four hours in a place that you claim was that shaddy? That just don't make no sense; i'm sayin, i know if i walked into a place that was as triflin as you claim rob may is i woulda bounced out of there so quick i would have never even made it to the front of the line the first time. Bottom line: not all May stores are the same, to claim that their all bad just cause you had a bad experience at one would be a hasty generalization. but hey your entitiled to your own opinion just like im about to give mine: i give Rob May a very enthustiastic thumbs up, keep doin the d**n thing!

I've shopped at the may co for over 40 yrs and
have never had a problem. i find the staff
at the robinson's-may in fashion island to be
highly customer oriented.

First of all, let me start by saying that I missed a payment once as well. I was 12 days past the grace period and they suspended the card. It was cleared up by a in-store payment, but very embarassing. I never again missed a payment.

However, I stopped shopping at RM 2 years ago and have never stepped a foot in one since. I was shopping for pillows. As I was paying, my 3 year old decided to run around a display wall. We weren't quick enough to catch her and she disapeared. I didn't know if she had gone under a rack or out into the mall itself. And, I panicked. I started crying and calling her name. I asked the sales lady to help, to please call security or something..I mean, I was panicked. We found my daughter about 3-5 min later. The saleswoman never helped me, never called security. As I was hugging my daughter and leaving the store I heard the sales woman tell another customer I needed to go home before I lost my other child (I have twins). I was appalled! I said, "Excuse me?" She said, "You heard me, go home before you lose your other child, you are some mother!". I couldn't believe this! My children were in a stroller and I had my nanny with me, my daughter just hopped out and ran laughing around the wall like kids do. (Turns out she did a U-turn, we were looking on the wrong side). This woman had no right to make these comments to me. I complained to every person up the ladder, and she was "fired" but I have still not gone in the store again.

First of all, let me start by saying that I missed a payment once as well. I was 12 days past the grace period and they suspended the card. It was cleared up by a in-store payment, but very embarassing. I never again missed a payment.

However, I stopped shopping at RM 2 years ago and have never stepped a foot in one since. I was shopping for pillows. As I was paying, my 3 year old decided to run around a display wall. We weren't quick enough to catch her and she disapeared. I didn't know if she had gone under a rack or out into the mall itself. And, I panicked. I started crying and calling her name. I asked the sales lady to help, to please call security or something..I mean, I was panicked. We found my daughter about 3-5 min later. The saleswoman never helped me, never called security. As I was hugging my daughter and leaving the store I heard the sales woman tell another customer I needed to go home before I lost my other child (I have twins). I was appalled! I said, "Excuse me?" She said, "You heard me, go home before you lose your other child, you are some mother!". I couldn't believe this! My children were in a stroller and I had my nanny with me, my daughter just hopped out and ran laughing around the wall like kids do. (Turns out she did a U-turn, we were looking on the wrong side). This woman had no right to make these comments to me. I complained to every person up the ladder, and she was "fired" but I have still not gone in the store again.

First of all, let me start by saying that I missed a payment once as well. I was 12 days past the grace period and they suspended the card. It was cleared up by a in-store payment, but very embarassing. I never again missed a payment.

However, I stopped shopping at RM 2 years ago and have never stepped a foot in one since. I was shopping for pillows. As I was paying, my 3 year old decided to run around a display wall. We weren't quick enough to catch her and she disapeared. I didn't know if she had gone under a rack or out into the mall itself. And, I panicked. I started crying and calling her name. I asked the sales lady to help, to please call security or something..I mean, I was panicked. We found my daughter about 3-5 min later. The saleswoman never helped me, never called security. As I was hugging my daughter and leaving the store I heard the sales woman tell another customer I needed to go home before I lost my other child (I have twins). I was appalled! I said, "Excuse me?" She said, "You heard me, go home before you lose your other child, you are some mother!". I couldn't believe this! My children were in a stroller and I had my nanny with me, my daughter just hopped out and ran laughing around the wall like kids do. (Turns out she did a U-turn, we were looking on the wrong side). This woman had no right to make these comments to me. I complained to every person up the ladder, and she was "fired" but I have still not gone in the store again.

First of all, let me start by saying that I missed a payment once as well. I was 12 days past the grace period and they suspended the card. It was cleared up by a in-store payment, but very embarassing. I never again missed a payment.

However, I stopped shopping at RM 2 years ago and have never stepped a foot in one since. I was shopping for pillows. As I was paying, my 3 year old decided to run around a display wall. We weren't quick enough to catch her and she disapeared. I didn't know if she had gone under a rack or out into the mall itself. And, I panicked. I started crying and calling her name. I asked the sales lady to help, to please call security or something..I mean, I was panicked. We found my daughter about 3-5 min later. The saleswoman never helped me, never called security. As I was hugging my daughter and leaving the store I heard the sales woman tell another customer I needed to go home before I lost my other child (I have twins). I was appalled! I said, "Excuse me?" She said, "You heard me, go home before you lose your other child, you are some mother!". I couldn't believe this! My children were in a stroller and I had my nanny with me, my daughter just hopped out and ran laughing around the wall like kids do. (Turns out she did a U-turn, we were looking on the wrong side). This woman had no right to make these comments to me. I complained to every person up the ladder, and she was "fired" but I have still not gone in the store again.

That was one bad shopping trip you got your self
into. You can't blame the department store because your bills were not paid on time. I don't think there is a credit card company out there to be lenient on pass due debts. It must have been one of those brainless moments on your behalf. About customer service - job cut backs cause the lack of service everywhere!

You can't talk me out of shopping at
Robinsons-May. I find things there at a great price and usually with an additional discount coupon on top of the sales price.
I don't miss sales people breathing down my neck.

Las Vegas, NV - Jadeheart

Okay, the first thing, you don't really sound like you were having a good day anyway or else the minute you noticed that their merchandise sucked you would have simply paid off those extra 10 dollars on your account and walked your skinny a*s to forever 21. I don't understand why you would choose to stay in a place that made you upset to begin with.

I frequently shop at Rob May and I disagree with you. I think that they actually carry some pretty cute stuff. However, I do think that they have significantly lowered their standards over the past few years. Their employees look anything but professional. It's hard to tell them apart from the customers as they are always dressed casual. But they are friendly, If you approach them in a friendly manner.

You can not expect to be treated with kindness and friendliness when you are giving the sales rep hell by approaching her with an attitude from the get-go and are asking her questions to which she, probably,doesn't even know the answers.

You have to understand that they deal with people like you all day and eventually it gets tiring. Especially if you're only making about 6 bucks an hour and are getting yelled at all day. GIVE THEM A BREAK.

This is just another sad (pathetic?) example of someone who won't take responsibility for her own actions and must place blame elsewhere when things don't go her way. First of all, if you don't like the selection a store offers, why shop there at all?

Because your credit balance is almost gone and you have the need to have a balance on your card? Sounds like someone with a shopping addiction. Secondly, when a store grants credit to a consumer they include all their rules (disclosures) with your new card and they send a new list of rules every time they make changes. Reading and understanding those rules are the consumer's responsibility.

If you failed to do so, it's your own fault. Certainly, common sense would dictate that if you fail to meet your end of the credit agreement (i.e., paying your bill on time), the creditor could hardly be faulted for no longer considering you a good risk (and cutting you off!). GROW UP...YOU HAVE NO ONE TO BLAME BUT YOURSELF!

Why is everyone so hostile about this story. I hope everyone who has left a nasty comment has always had the good fortune to have each and every day of their lives go perfectly. I am not that fortunate. Life does throw us a curve from time to time. Why not show a little patience and understanding. All she wanted was for them to let her know "her charging priviledges had been suspended" like other companies do. All this could have been avoided had they done so.

I AM A FORMER EMPLOYEE OF MAYS DENVER DIVISION. WE ARE NOT ALLOWED TO GET ANY INFO FROM THE CREDIT CENTER DUE TO YOUR PRIVACY AND THE LAWS SURROUNDING IT. THE CREDIT IS CONTROLLED AS A BANK. PLEASE READ THE BACK OF YOUR TERMS AND AGREEMENT THAT YOU RECEIVED AND IT CLEARLY STATES THAT FACT. I HARDLY DOUBT THAT YOU WERE IN THE STORE FOR 4 HOURS. THAT IS JUST NOT POSSIBLE. IN ADDITION IF I WAS THE ASSOCCIATE YOU DELT WITH YOUR FIT OF ANGER WOULD HAVE HAD YOU ARRESTED. BIG BROTHER ALWAYS WATCHES AND THE WAY LOSS PREVENTION IS IN THE MAY COMPANY YOU WOULD NOT OF HAD THE CHANCE TO TALK TO ANY ONE ELSE. PLEASE EAT SOME THING MISS THING BECAUSE BEING A SIZE FOUR HAS TURNED YOU INTO A REAL b***h WITH NO LIFE! SHOP AT K MART.

What planet are you from? Just because you have had good experiences, has no bearing on this victim's experience. You weren't there. Maybe they have a prejudice not revealed. Some bit of information, you may not have, could shed light on this situation. Unless of course, you are omniscient, or the wife of a Robinson-May executive.



ED Magedson

EDitor@ripoffreport.com

Why would anyone shop at a store for 4 hours

if they hate the store.



I have shopped there for years and find the

Employees helpful and attentive.



I always pay my bills on time so I have no

problems with their credit department.



I guess if you paid your bills on time you

wouldn't have this problem.



You should have a credit card instead but

oh ya you probably didn't pay that bill either.

I work for this company and it's true we work hard and still underpaid. But I do take customer service as my #1 Priority not because I'm told to, or because I have to! Is a matter of principle treat others like you would like to be treated. Everybody likes to walk to a store an be acknowledge or be greeted by an employee, I do. It's sad to read all this responses and comments. I just feel sorry for the customers and employees that don't think like I do or they think that way but don't apply too it. The only thing that does thick be off a little bit is the dam-coupons. there is a purpose that they are call coupons if the employees are going to be giving them to every customer that wines I forgot my coupons! There is no purpose of R-May paying L.A.Times to advertise there sale or printing out the coupons is stupid and rediculous. Dont expect Everything to be free in this world because it comes back at you and double.

I am an ex-employee of RM and I will try to stick to the subject at hand. I can honestly say that RM has strict policies regarding customer service. Employees are required to acknowledge you when you enter their dept, they are required to call you by name after a transaction when possible and they are encouraged to smile as if the world revolved around Robinsons*May. They also have what they call mystery shoppers that come in on occasion to rate their employees level of "friendliness", dependant on how many of these mystery shops you get, the store in turn has a rating scale that they use to rate their employees.



Has anyone ever noticed that on the employee name badges they have stars, the diamond being their highest ranking. I will say this, after so many "unfriendlies" and this can also be customer complaints, the store will right you up which can eventually lead to termination. "This is how serious they are about customer service". The thing is, like me, I'm not the friendliest of people and I was also alot younger then, so trully I didn't care how the hell they told me I should be or act, of course I also got fired for that.



I do have this to say; In customer service it is said to mirror your customers attitudes, which is a questionable technique. I know that in my experience I have had my share of customers from hell. It takes alot for a 19yr old to try to be friendly when a customer can't understand why their credit card is not going through (especially when they really know why) and still have the nerve to get mad at you for not solving their own financial problems.



The knife cuts both ways and I think that as consumers we too have to be a bit more friendly and understanding. I mean minimum wage rules at these stores as does the young. I expect good customer service but I also check my attitude when I see myself getting huffy over a situation a cashier has no control of, ie, a long line, no help or whatever. I've been at both ends of the counter.



Bottom line, if you treat somebody like s**t 9 out of 10 times expect the same in return. At least that's what I did when I worked there. And lastly, by simply calling people on their bad attitude, usually changes it.

As an former employee I can assure you they suck at service. They don't give the employees the tools they need to give customers good service and that's sad. The only customer service training employees get is a 3 hour video.They treat their employees even worse than their customers.



Some stores are still ok, but most suck pretty bad. They are very behind in technology such as no voicemail in the stores, so customers calls are bounced around a lot. Employees are not empowered to do anything other than call a manager, so the customer has to always wait. Store Managers typically would rather eat donuts, than actually field a customer complaint.



My suggestion is don't shop there if you are buying a gift, if you need to make a charge send, (They use regular mail and it always gets lost), or if you think youy might need to return it. Also don't shop there unless it it is name brand..their house brands suck.

As an former employee I can assure you they suck at service. They don't give the employees the tools they need to give customers good service and that's sad. The only customer service training employees get is a 3 hour video.They treat their employees even worse than their customers.



Some stores are still ok, but most suck pretty bad. They are very behind in technology such as no voicemail in the stores, so customers calls are bounced around a lot. Employees are not empowered to do anything other than call a manager, so the customer has to always wait. Store Managers typically would rather eat donuts, than actually field a customer complaint.



My suggestion is don't shop there if you are buying a gift, if you need to make a charge send, (They use regular mail and it always gets lost), or if you think youy might need to return it. Also don't shop there unless it it is name brand..their house brands suck.

As an former employee I can assure you they suck at service. They don't give the employees the tools they need to give customers good service and that's sad. The only customer service training employees get is a 3 hour video.They treat their employees even worse than their customers.



Some stores are still ok, but most suck pretty bad. They are very behind in technology such as no voicemail in the stores, so customers calls are bounced around a lot. Employees are not empowered to do anything other than call a manager, so the customer has to always wait. Store Managers typically would rather eat donuts, than actually field a customer complaint.



My suggestion is don't shop there if you are buying a gift, if you need to make a charge send, (They use regular mail and it always gets lost), or if you think youy might need to return it. Also don't shop there unless it it is name brand..their house brands suck.

For starters, if you have alot of returns they refer you to their customer service phone, then if you have excessive returns they threaten you to have your R-M credit card account credited. I think this sucks....



Secondly the charge account terms really SUCKS!!!!!....reasonly being if your R-M credit account is at least $1000.00 balanced owed, get this your minimum payment is $140.00. Don't get me wrong, I love shopping the store, their store policies on returns and charge account terms just doesn't take the cake.

When you apply for a credit card with a company, it is their way of loaning you THEIR money so that you can afford to get the products you desire, which is part of good customer service!!



NOW, just because you can spend as much as your limit affords, doesn't mean that it's free money and you don't have to PAY THEM BACK. There are consequences if you don't, which were rightfully applied in this case. That's why it's called a credit card, not a gift card!! Allowing you to make payments, instead of paying them in full, is also part of good customer service!!



Now here's the advice:



On your bill there's something called a "due date"!! That's the date that Robinsons*May would like you to repay SOME of what you borrowed from them. It's not Robinsons*May's fault that you were too irresponsible to pay them back in full on time. Don't use/have a credit card if you can't be responsible.



It's people like you that make interest rates soar through the roof.



Why would they allow ANYONE to keep borrowing their money if it's never repayed on time? That's a courtesy that they give you and you should be grateful that they've even allowed you that!!



So zip it and get it together, don't blame the company for your irresponsibility.



PAY THE BILL ON TIME!

I am a current shopper of Robinson's-May & I currently have an active credit card w/ them. I can't say that I've had any billing problems w/ them but I can agree that they don't have any employees w/ good customer skills.



Their stores are always dirty & have outdated merchandise. I'm 25 & they don't have anything appealling to me as far as clothing or accessories. I believe their merchandise targets an older crowd w/ really plain taste.



But, I know that & so I don't spend 4 hours in their store hoping I'm going to find something to buy in those particular categories. However, the reason I have a credit card w/ them is because it does come in handy when you're close to pay day but, need to buy a present for someone & you don't have any cash on you then you can purchase a perfume or cologne.



This is the only section that isn't out dated. They sell GUCCI, ARMANI, CHANNEL, SHISIEDO ETC. This is the only reason I go into this big store. Other then buying those specific items I don't go to any big stores because they really don't have any good specials & they have way to many stipulations on their coupons.



I believe that Robinson's-May does have to train their employees & hire a new team that will buy merchandize that is appealing to a younger crowd. Like accessories by gucci, armani or more stylish clothing by big name brands.



With a good strategy a products that are in demand their would be less complaints. But, I must say every one is responsible for their debts. If you haven't paid off your debt don't shop.



It doesn't matter if you only owed $10 or $1000 if you owe something & you're constantly behind maybe you shouldn't be shopping & you definately shouldn't expect to obtain credit when you have difficulty paying in a timely manner.



I suggest you shop when you can pay in cash. But, whether you go to this department store or a restaurant or any where customer service has deminished. But, I think that if every one complains sooner or later they're going to have to do something about it.



Keep expecting high standards because paying customers deserve it.



Good luck to future shoppers.

I am appalled by what I have read here. You cannot blame a store because you did not pay your bills on time. Why would they want to extend more credit to you if you have already proven yourself a bad credit risk for them.



Furthermore, you spent hours looking for clothes when you already knew that there would be none in your size. I suspect your attitude was what lead to your lack of customer service.

THE main focus at May department store is customer service. Employee's are hired if they do not demonstrate this and they are frequently reviewed by undercover "mystery shoppers" to maintain this standard.

They filed the following rebuttal to the above Rip-Off Report:



Their email: Blueroze95@hotmail.com

Their name: Ghenna



Their relationship to the company: Consumer Suggestion



Rebuttal:

Robinson's May did nothing wrong!



I cannot believe that you are wasting time of everyone to have to read this garbage. Robinson's May did not do anything wrong. If you don't like their clothes, DON'T SHOP THERE FOR OVER 4 HOURS!



The reason the associate on the phone said that it would waste paperwork to begin with is because I am sure that if you read your paperwork for your credit card, I'll bet that it states somewhere that if you don't pay the debt, they are not going to let you use it (even if the paperwork does not say that, common sense should). It amazes me as well that you would have a problem with their selection but that you also have an UNPAID

credit balance there. Apparently they did have something worth buying after all.



This is slanderous toward a store that did not deserve your remarks. Of course you are entitled to your opinion, if it was one that was well founded, but personally, I think the whole reason you wrote this gripe was so that you could announce on the Internet that you wear petite clothing.



If you have lived all your life and still don't know of stores that carry your size, then one could only assume that you are as dumb as a rock or full of b.s.



I personally think you owe an apology to Robinson's May for causing such a scene. I'm sure that when you said that you were not going to shop there anymore, the poor sales associate that had to deal with you was thanking God at that moment.



You haven't been this mad in years?! What I wouldn't give a for a life as small and provincial as one that gets furious about a store that wants you to pay on their credit card. Sounds to me like you have a Napoleon complex, like a yappy little dog that wants so desperately to feel important. Wake up and smell the java, this is a real world full of pain and suffering and you are complaining about the inventory of a store! You are really sad and pathetic!

They filed the following rebuttal to the above Rip-Off Report:



Their email: Blueroze95@hotmail.com

Their name: Ghenna



Their relationship to the company: Consumer Suggestion



Rebuttal:

Robinson's May did nothing wrong!



I cannot believe that you are wasting time of everyone to have to read this garbage. Robinson's May did not do anything wrong. If you don't like their clothes, DON'T SHOP THERE FOR OVER 4 HOURS!



The reason the associate on the phone said that it would waste paperwork to begin with is because I am sure that if you read your paperwork for your credit card, I'll bet that it states somewhere that if you don't pay the debt, they are not going to let you use it (even if the paperwork does not say that, common sense should). It amazes me as well that you would have a problem with their selection but that you also have an UNPAID

credit balance there. Apparently they did have something worth buying after all.



This is slanderous toward a store that did not deserve your remarks. Of course you are entitled to your opinion, if it was one that was well founded, but personally, I think the whole reason you wrote this gripe was so that you could announce on the Internet that you wear petite clothing.



If you have lived all your life and still don't know of stores that carry your size, then one could only assume that you are as dumb as a rock or full of b.s.



I personally think you owe an apology to Robinson's May for causing such a scene. I'm sure that when you said that you were not going to shop there anymore, the poor sales associate that had to deal with you was thanking God at that moment.



You haven't been this mad in years?! What I wouldn't give a for a life as small and provincial as one that gets furious about a store that wants you to pay on their credit card. Sounds to me like you have a Napoleon complex, like a yappy little dog that wants so desperately to feel important. Wake up and smell the java, this is a real world full of pain and suffering and you are complaining about the inventory of a store! You are really sad and pathetic!

They filed the following rebuttal to the above Rip-Off Report:



Their email: Blueroze95@hotmail.com

Their name: Ghenna



Their relationship to the company: Consumer Suggestion



Rebuttal:

Robinson's May did nothing wrong!



I cannot believe that you are wasting time of everyone to have to read this garbage. Robinson's May did not do anything wrong. If you don't like their clothes, DON'T SHOP THERE FOR OVER 4 HOURS!



The reason the associate on the phone said that it would waste paperwork to begin with is because I am sure that if you read your paperwork for your credit card, I'll bet that it states somewhere that if you don't pay the debt, they are not going to let you use it (even if the paperwork does not say that, common sense should). It amazes me as well that you would have a problem with their selection but that you also have an UNPAID

credit balance there. Apparently they did have something worth buying after all.



This is slanderous toward a store that did not deserve your remarks. Of course you are entitled to your opinion, if it was one that was well founded, but personally, I think the whole reason you wrote this gripe was so that you could announce on the Internet that you wear petite clothing.



If you have lived all your life and still don't know of stores that carry your size, then one could only assume that you are as dumb as a rock or full of b.s.



I personally think you owe an apology to Robinson's May for causing such a scene. I'm sure that when you said that you were not going to shop there anymore, the poor sales associate that had to deal with you was thanking God at that moment.



You haven't been this mad in years?! What I wouldn't give a for a life as small and provincial as one that gets furious about a store that wants you to pay on their credit card. Sounds to me like you have a Napoleon complex, like a yappy little dog that wants so desperately to feel important. Wake up and smell the java, this is a real world full of pain and suffering and you are complaining about the inventory of a store! You are really sad and pathetic!

They filed the following rebuttal to the above Rip-Off Report:



Their email: Blueroze95@hotmail.com

Their name: Ghenna



Their relationship to the company: Consumer Suggestion



Rebuttal:

Robinson's May did nothing wrong!



I cannot believe that you are wasting time of everyone to have to read this garbage. Robinson's May did not do anything wrong. If you don't like their clothes, DON'T SHOP THERE FOR OVER 4 HOURS!



The reason the associate on the phone said that it would waste paperwork to begin with is because I am sure that if you read your paperwork for your credit card, I'll bet that it states somewhere that if you don't pay the debt, they are not going to let you use it (even if the paperwork does not say that, common sense should). It amazes me as well that you would have a problem with their selection but that you also have an UNPAID

credit balance there. Apparently they did have something worth buying after all.



This is slanderous toward a store that did not deserve your remarks. Of course you are entitled to your opinion, if it was one that was well founded, but personally, I think the whole reason you wrote this gripe was so that you could announce on the Internet that you wear petite clothing.



If you have lived all your life and still don't know of stores that carry your size, then one could only assume that you are as dumb as a rock or full of b.s.



I personally think you owe an apology to Robinson's May for causing such a scene. I'm sure that when you said that you were not going to shop there anymore, the poor sales associate that had to deal with you was thanking God at that moment.



You haven't been this mad in years?! What I wouldn't give a for a life as small and provincial as one that gets furious about a store that wants you to pay on their credit card. Sounds to me like you have a Napoleon complex, like a yappy little dog that wants so desperately to feel important. Wake up and smell the java, this is a real world full of pain and suffering and you are complaining about the inventory of a store! You are really sad and pathetic!

This email is a rebuttal to RipOff #5243.

It was sent by Leighann at leighann7330@hotmail.com.



Robinsons-May= BAD customer service and time rip-off.....!!! (#5243)



They filed the following rebuttal to the above Rip-Off Report:



Their email: leighann7330@hotmail.com

Their name: Leighann

Their phone number: 818 202-9667

Their relationship to the company: Supporter



Rebuttal:

I vehemently disagree with the negative remarks made about Robinsons-May. I shop there all the time. The staff is friendly and helpful and the store carries quality merchandise.