ED Magedson – Founder
Rock Auto601 Vickers Street Tonawanda, New York United States of America
I ordered a part on the web page, the page listed a correct picture and noun name of the part I needed. The part I was shipped was not the part for my car. I contacted Customer service, they stated that this was my fault, the part number listed under the correct picture was for a different part then the picture and noun name and that it was my fault because I should know the part number. I had to pay to return the part, I had to pay to purchase the new part and they would refund my money for the incorrect part 5 business day after they get the incorrect part returned to them. I stayed very resectful on the phone to the young lady on the call even as she blamed me over and over again that I made the mistake and I should know the part number. As a side note do not order using 2 day business shipping, they are allowed one day for processing after the day you order, so unless you order the part on Monday or Tuesday you will not get the part for 5 to 7 business days, and again they know this inform you of this AFTER you pay for the part in a very nice email, again telling the Customer you are at fault not them.
This report was posted on Ripoff Report on 10/19/2009 11:55 AM and is a permanent record located here: http://www.ripoffreport.com/reports/rock-auto/tonawanda-new-york-14150/rock-auto-rockautocom-poor-customer-serviceincorrect-web-page-tonawanda-new-york-511612. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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