ED Magedson – Founder
RockAuto, LLC6418 Normandy Ln Madison, Wisconsin USA
RockAuto, LLC Rock Auto Parts bad customer service, product missing parts, won't pay return shipping Madison Wisconsin
I bought an A/C Compressor and when I got it, it was missing parts that should be with it to function in my car. It was missing a pressure switch and pressure valve. Rock Auto kept ignoring my emails and a PayPal dispute I made claim of. I called Rock Auto up and explained the problem and they said the company they go through that is named GPD doesn't supply those parts with the compressor. They said I had to go buy them. I just paid $189.79 not including shipping for it and close to $20.00 shipping.
Those parts should of been installed in the a/c compressor during the rebuilding process. Rock Auto should have stated on their website those parts are not included with the compressor; but they did not. I would not have bought it knowing two parts were missing that are very important parts that must be in that a/c compressor. [continued below]....
I asked them more than once for a prepaid RMA to ship it back; but they decided to make me pay to ship it back. That is totally wrong. I spoke to customer service at PayPal and the representative agreed what Rock Auto is doing to me is wrong. This is just plain out bad business practices and I will never buy parts from them ever again. They lost a good customer that bought 100's and 100's of dollars in automotive parts from them; but never again will I buy anything they sell.
This report was posted on Ripoff Report on 11/05/2013 11:35 AM and is a permanent record located here: http://www.ripoffreport.com/reports/rockauto-llc/madison-wisconsin-53719/rockauto-llc-rock-auto-parts-bad-customer-service-product-missing-parts-wont-pay-retu-1097093. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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