• Report: #1070703
Complaint Review:

Rocket Lawyer

  • Submitted: Sun, July 28, 2013
  • Updated: Sun, July 28, 2013

  • Reported By: Thunderbolt — Pacific Grove California
Rocket Lawyer
? , Select State/Province USA

Rocket Lawyer Rocket Lawyer deception, bate and switch San Francisco California

*UPDATE Employee: Rocket Lawyer Would Like To Make Things Right

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I was initially attracted to  Rocket Lawyer web site because it advertised "Free" preparation of a Will; the exact words are "Free Will Forms."  I was outraged to find it is not free. Unsuspccting users are required to provide credit card information. I was deceived!  I feel outraged after having filled out forms with my personal information. What a bunch of crap. I feel used and victimized.  Why can't they disclose up front what the terms are, before people are duped into using their services and providing personal information?


This report was posted on Ripoff Report on 07/28/2013 05:05 AM and is a permanent record located here: http://www.ripoffreport.com/reports/rocket-lawyer/select-stateprovince/rocket-lawyer-rocket-lawyer-deception-bate-and-switch-san-francisco-california-1070703. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Rocket Lawyer Would Like To Make Things Right

AUTHOR: Rocket Lawyer - (USA)

Hi Thunderbolt,

We wanted to apologize that you've had a bad experience with us and we would like to get this resolved for you. If you'd like for us to take a look at this matter, please email us at customeroutreach@rocketlawyer.com with your email address that you had used to sign up with and the full name on the account. 

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