Rocketlawyer Cancel free trial San francisco California

I tried rocketlawyer to get a documet created. I was assigned an attorney to help with my problem. I called and asked to remove rocketlawyer as the agent. he immediately asked me, ." Why would you do that. Are you canceling immediately?" I was troubled by the question but followed his advice and sent him an email to remove rocketlawyer as my registered agent. He never responded to another one of my emails. Luckily i was helped by someone else.

I later tried to cancel my service following their instructions. It claims that customers can call at anytime to cancel. I have called multiple times within the 7 Day windows and no one picks up. I have even reread the faq for help. The instructions don't coincide with what the cancel prompts allow making it impossible to cancel. Why do customers have to call  anyway?  Canceling a subscription shouldn't be this hard! 

I sent rocketlawyer an email to express my frustration with their product.  All other customers run from this company. I didn't read the complaints before I tried this service. I should have known better. 

Pissed off customer!