Rocky Mountain Resort Management POORLY MAINTAINED CONDOS!!! Silverthorne, Colorado

Customer I am very glad you had a great experence with Rocky Mountain Management condo. As you can see from are review we did not have such a great time. I placed that review to warn others about how are vacation was ruined by rocky mountain resort management. And maybe because of are poor review he is thinking twice of makeing the same mistake. Maybe he is now starting to treat custermers correctly.I know I would never trust him again but hopfully this site will force him to be more honest in the future.

You see this whole entire thing should have never happened and it would have not have happened if Rocky Mountain resort Management would have done one of two things

1st Repaired drain drain before it caused a proublm

But since they chose not to or just did not know about it. After the flood occured and after the plumber came over and repaired the cloged drain and told them that it was caused by a very large hair clog. They new we checked in on saturday and then reported to them the next morning on sunday after the steam shower was used for the first time about the cloged drain and the flood that occured because of it. they should have told us dont worry about it and we will take care of it and also told us right up front it was not are fault.

But instead they decied to go the other way and blame us. they tryed to forget about the plumber that repaired it and said it was a larg hair ball that caused it. Just look at the response they put on there rebutal "ROCKY MOUNTAIN MANAGEMENT PROTECTS OWNERS" He states on there that a drain company was called out and found that there was no clog. He also states that an insurance contractor says that he thought that we cloged the drain with a cloth and left it running a half day. But what he did not know is that we do are home work. when the plumber was there we got a copy of the reciept stating that there was a very lrage hair clog. And now we also find out that not only did they lie on this sight about the clog they also lied to the insurance company and never told them about the clog.

If only they handled this corectly from the start this would have never gotten here. Jeffery gaind nothing with this whole sherade. He never was able to keep are deposite. But he did try and then refunded it... then he tryed again switching things up and 10 days after we left he tryed charging us 500.. for steeling a towel rack and a faucett handel but that did not hold either. This whole thing happened because of a cloged drain that should have been repaired. ANd then the very poor custmer service on the way it was handled.

Now Jeffery DePaola has to devote so much of his time and trying to respond to many reports "not just us". and he also has to waist his time paying his employees to write good things about his coumpany. If you have to use your own employees do write your reviews that just says alot about them..

I'm sorry to hear about this individuals bad experience.  I've used Rocky Mountain Resort Management to stay in Keystone Village a couple of times with my family (dealt with Jeff) and was extremely happy with the accomodations and the price.  Clogged drains are a common problem...caused by customers...not management companies.  If they were reported on a timely basis before damage occurs...it would not be a problem.  Anyone who doesn't notice 3 inches of water accumulating and then overflowing the threshold of a steam shower...isn't paying attention in my opinion.  Calling to report a problem on a Sunday morning...says it all.  I stand by Rocky mountain Resorts Management, and I would use them again!

I was planning on booking a ski trip for a large group this year as I do every year. In the past I have learned the hard way just like these people on dealing with people who don't practice their business in a respectable manner. So I decided to do a search on this company and this was the first report that came up with another long list of other people complaining.

Sometimes I give companies the benefit of the doubt but when I saw how many different people throughout the months had an issue with the owner of this company, it is obvious to me this is not someone I would ever do business with.

I suggest that the owner of Rocky Mountain Resort Management learn to deal with customers and a professional manner and maybe they wouldn't have the many issues they have had with people in the past.

I would also like to thank the people who posted this because at least I know not to ever deal with this company in the future and will warn others since I am in the travel industry. If all of us stick together we could all help each other to eliminate businesses like this created only to take advantage of other people.

PS. And thank you to the 1st ammendment that we are allowed to get this information freely and clearly. God bless America!

If anybody is thinking about renting a condo stay clear they have multiple complaints from different ripoff sites on the internet. they also have a long record from the better bussiness bureo. He states that he protects owners. Check out ther complaints from there condo owners at (((link redacted))) also check out (((link redacted))) from former tennets with  complaints from decepitive billing poor maintence.

Well Jeffery states that we admit to being the cause to the damage. Thats not true at all. the damage happened because they decied not to repair a cloged drain. He also states that he had a plumber to check for a clog and they found none. we will be posting a copy of the reciept of the plumber they hired after the flood occured. it states that they removed a "large hair ball from the upstairs bathroom shower drain"

now he said what we said just does not add up....

Well we arrived there at aprox 2pm on saturday the 18th of July the flood occured 16 hrs later. now if his story is true we had to Drive all night to get to this condo that we were looking forward to going to all year and on are 1st day getting there we just decied to clog the drain and flood the condo. Sure is not my idea of a good way to start a vacation..

We have a copy of the reciept Ace Sewer & Drain that states that they removed a large hair clog in the pea trap

Now whos story dont add Up?

There are alot of good condo management companys around but Rocky Mountain Resort Management is not one of them. They destroyed are vacation with holding threats over during are entire stay. Jeffery T De Paola has a very long history with decitive billihg Practices all you have to do is google his name you will find multiple complaints on the internet

If anybody is thinking about renting a condo stay clear they have multiple complaints from different ripoff sites on the internet. they also have a long record from the better bussiness bureo. He states that he protects owners. Check out ther complaints from there condo owners at (((link redacted))) also check out (((link redacted)))  from former tennets with  complaints from decepitive billing poor maintence.

Well Jeffery states that we admit to being the cause to the damage. Thats not true at all. the damage happened because they decied not to repair a cloged drain. He also states that he had a plumber to check for a clog and they found none. we will be posting a copy of the reciept of the plumber they hired after the flood occured. it states that they removed a "large hair ball from the upstairs bathroom shower drain"

now he said what we said just does not add up....

Well we arrived there at aprox 2pm on saturday the 18th of July the flood occured 16 hrs later. now if his story is true we had to Drive all night to get to this condo that we were looking forward to going to all year and on are 1st day getting there we just decied to clog the drain and flood the condo. Sure is not my idea of a good way to start a vacation..

We have a copy of the reciept Ace Sewer & Drain that states that they removed a large hair clog in the pea trap

Now whos story dont add Up?

There are alot of good condo management companys around but Rocky Mountain Resort Management is not one of them. They destroyed are vacation with holding threats over during are entire stay. Jeffery T De Paola has a very long history with decitive billihg Practices all you have to do is google his name you will find multiple complaints on the internet

Rocky Mountain Resort Management ROCKY MOUNTAIN RESORT MANAGEMENT PROTECTS IT OWNERS AND WILL NOT ALLOW TENANTS TO DESTROY A PROPERTY. RMRM WILL PURSUE ALL TENTANTS TO MAKE SURE ITS OWNERS PROPERTIES ARE LEFT IN PERFECT CONDITION Internet ROCKY MOUNTAIN RESORT MANAGEMENT

If you are an owner know that this is proof that we do so. There is a report out on this site about Rocky Mountain Resort Management - This report was not substantiated in any way. We were never contacted or asked in any way for feed back or to rebut any of the claims so we are doing so here.

This report admits that the tenant created the problem in the property but sates that in the shower that has a 2-3 inch threshold that they took a 10 to 15 minute shower and created over $5,000 worth of water damage. This is impossible. Having admitted this fact we will not dispute that they caused the damage. I drain company was called out and he determined that there was not clog, the drain was flowing fine and even after he roto rootered the pipe he was not finding a stoppage. He also confirmed the in order to create the amount of water in the walls and floor, given the draining of the pipes, something would have had to have been placed on the drain to stop it and the water left running for a long period of time.

A local contractor and the insurance company were called in to inspect the issue. This contractor and the insurance company both agreed after running the water that the drain would have to have been stopped with a towel or something and the water left on for at least a half a day if not a full day to create the amount of water this guest created.

None of what this guest claims makes any sense. They admit to the overflow in there statement, and admit that the insurance company claim was for at least $3000 and yet they want to say that it was overflowing for 10 to 15 minutes. This is just not realistic. The facts they admit to, we agree with; you can discern for yourself that the rest does not add up.

Initially we held the security deposit to make sure the owners deductible was covered, however the insurance company is pursuing this guest as they determined it was malicious damage and were not charging the owner his deductible so we released it.

IF YOU ARE A MANAGEMENT COMPANY WE ARE HAPPY TO PROVIDE YOU WITH THE NAME OF THIS GUEST AND RECOMMEND THAT YOU NEVER RENT TO THEM AS IT WAS, IS, AND CONTINUES TO BE THE WORST GUEST WE HAVE EVER RENTED TO!!! YOU DO NOT WANT THEM IN YOUR PROPERTY!!