RocTel Corporation, ESBI Fraudulent Phone Charges Ripoff Rochester New York

I received my phone bill with charges from ESBI/Roctel
Corporation on it for the amount of $14.95 plus .45 cents in taxes. It was categorized as long distance, but I have a seperate company that I pay long distance to.

I called the service number and asked them what the charges were for. The customer service rep told me it was for a 1-800 privacy plus VM number. I am a residential customer, I do not own my own business and would never have use for a number like this. I wouldn't even know what you would use this type of number for!

I asked the Roctel Rep why I would get charged for this and she told me I signed up for it. I asked her how I signed up for it and asked her to prove it with documentation. She didn't have any proof or could look up any documents where I had acknowleged this type of service.

I told her it was fraud and to remove the charges immediately from my phone bill. She said she had removed the charges from my phone bill and I would be getting a credit.

The Roctel Rep gave me her name and a confirmation number telling me that the service had been cancelled. I also contacted Roctel by email, telling them of the fraudulent situation and made my point clear to remove all charges from my telephone account.

My next phone bill comes and I am charged $14.95 plus .45 in taxes, yet again for a service I did not sign up for or request!!! I immediately contacted them again by email. I also left a message on there customer service phone line to contact me immediately.

I have yet to hear from them, but let's put a stop to these fraudulent business practices of companies like Roctel. I have heard complaints about them before illegally taking personal information over the internet in order to have you subscribe to their service.

Carolyn
Earlysville, Virginia
U.S.A.