Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #273961

Complaint Review: Rogers AT&T Wireless - Calgary Alberta

  • Submitted:
  • Updated:
  • Reported By: Calgary Alberta
  • Author Confirmed What's this?
  • Why?
  • Rogers AT&T Wireless 300 6815 8th St North East (NE) Calgary, Alberta Canada

Rogers AT&T Wireless ripoff Calgary Alberta

*Consumer Comment: Lol

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

This began around mid february. I had purchased a new Wireless PDA from rogers at&t wireless. The Palm treo was supposed to be one of the best PDA's on the market. and the price would suggest as so ( around $500 with a 2 year contract).

After the first week of having the phone, it started malfunctioning. Despite my efforts of having the phone exchanged or refunded, the folks at rogers were not budging, stating that the refund policy was "No refunds after 30 days, or 30 minutes of phone use, whichever comes first". 30 Minutes?? sounds ridiculous to me.

At one point in the process they told me that i was no longer able to access my account, becasue my credit information was incorrect on the account, and with out that, they coulden't verify my identity. They said that they dont know how they lost it, and that basicaly i had to go out of my way to fix their misteak and go to a rogers store and give all my personal and credit information to verify. The timing to ask for verification seemed very convenient since they didn't need to verify anything when I was creating a $700 account. ($ 500 phone, $ 200 activation and first month fees)

Finally after about 2 months of fighting with them, and threating to not pay my bill, they finally ageeed to send me a new pda. Unfortunately by that time I had already bought a working phone and no longer needed the replacement pda.

Once the pda arrived, I read over the refund policy that came included in the box. It clearly stated that i could return it within 30 days, or before I used it 30 minutes for a complete refund. Just to make sure I spoke to someone at the rogers at&t customer service help line just to verify that I could return the non working phone, and the replacement, and get my $500 back. The rep told me that there shouldent be a problem, and to send it back and i would get my refund. He would be unable to jot down on the account that we spoke, since they didnt have my credit information with them.

Later that week, after I had sent my pda back to rogers, I called them to see if they had recieved it yet. They told me that they recieved it. I asked about my refund, and the rep told me that they were unable to give me any money back, and since I sent back the replacement pda, they couldent send me a pda again either. So I was basically stuck with a 2 year contract, short $700, and with no phone to show for it.

I told the rep that I had spoken to someone, and I had followed the included instructions, and she said that I must have misunderstood the policy. Not only that, she was unable to assist me further, Because as usual they didn't have my credit information, and couldent verify my identity.

I was finally able to speak to a manager, but she wasnt any help at all. She gave me the same story that basically I'm wrong and i can't read or follow instructions. And again I was reminded that with out my credit information, they couldn't do anything.

Tomorrow I'm callng once again to try and have this sorted out.

I am not going to give them my credit information, because thats the only upper hand I have in this situation. But as it stands right now, I am stil short my money, with no PDA to show for it. and I can't cancel my contract because i have to get them my credit infotmation. I AM BEING RIPPED OFF.

Pedro
Calgary, Alberta
Canada

This report was posted on Ripoff Report on 07/04/2006 02:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rogers-att-wireless/calgary-alberta-t2e-7h7/rogers-att-wireless-ripoff-calgary-alberta-273961. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 Consumer Comment

Lol

AUTHOR: Michael - (Canada)

POSTED: Thursday, September 28, 2006

- You signed a contract saying you would not return the phone after 30 days or 30 minutes. This is something you signed, they did not force you to sign this. It is clearly stated many times in the contract, and in the contract rundown they send you.

- Your warranty, with every cell phone company, is done by the manufacturer. Palm handles it not Rogers. Call Palm customer service to get it repaired, or go to a dealer.

- In the letter they send out with the phone of "How to send it back" it tells you to get the UPS tracking number for your own reference. How can Rogers be responsible for UPS losing a phone?

- How is it an upper hand that they can't verify your account information to help you? That seems like it's not in your hands. Would you like it if your neighbor called in and got information on your account? This is why this is done.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now