Roland Elliot, RentPhotoBooths.com Horrible customer service, doesn't deliver as promised. Charlotte North Carolina

I know your report was filed 5 years ago, and I wish I wouldn't done my research prior to purchasing a $1700 photo booth from this man!  He sent me, what I believe was a used both that he has already had rented out.  The black bag that the booth was in was all scuffed up, the zippers were broken, the white cloth has black marks all over it and one of the poles wouldn't stay up.  He said it needed a white plastic piece in it, but there already was one in there.  It was within the 14 days to return (as stated on HIS contract) and he is still saying no refunds!  $1700 for a dirty useless photo booth and I've already lost two events because of this.  I've tried going through BBB and nothing was done.  If you haven't settled this yet and if it's not too late I think we should all file against him.  BTW....he changed his site to: photo-booth.biz

In Roland's contract, it clearly states that any disagreement should be resolved through arbitration. Mr. Elliott has refused to deal with my report through the BBB's arbitration, and I will now be filing a small claims case against him. If anyone else has had problems with him and would like to make it a class action suit, please contact me

Although I was alarmed by the tone, accusations and abundance of what are possibly genuine grievances, I also believe that when someone does keep their word it should also be mentioned.
I am one of those employed through craigslist. I received the equipment, assembled it beforehand and then ran the event this past Saturday. It was challenging as I had no real experience, but I am also resourceful and consider myself intelligent. Rolland helped me through a few bugs and the wedding guests had a great time.
I submitted an invoice this past monday, they paid my paypal account Tuesday and my bank account received the funds this morning. I don't say any of this to support or defend Mr. Elliott except to say that with me his dealings were honorable and timely.

Roland says in his rebuttal that it is impossible to print bad photos from his booth, but I HAVE THE PHOTOS THAT PROOVE OTHERWISE. I'm not just mad that I didn't get a CD of the photos I paid almost $1400 to get, I'm mad that he has given me a runaround for six months, telling me that I WOULD get a CD of the photos, also the fact that the photo booth was down for so long.

If it says in the contract that I don't get a CD of photos, then why does it say on the website that the photos will be given to me on a CD as well as be posted online? Apparently, Roland will tell you what you want to hear at the beginning, but if something goes wrong, he will change his story.

His photobooths are inferior products, the operators are hired off of Craig's List and do not have experience on what to do if something goes wrong, and his customer service is NON EXISTENT.

If anyone else has had this problem and wants to file a class action lawsuit, please contact me!

Roland, you do have a chance to try to FIX this situation by trying to have a LITTLE bit of customer service and maybe offer SOME sort of a solution instead of what you are doing here. Ignoring the problem will not make it go away, it's only going to make it worse.

The only issue with this rental is that the client did not get there CD. I apologized and explained the situation that our shipping company had lost the computer which had the files on it on a subsequent shipment. Our contract which can be downloaded specifically states that free items like CD's do not carry any reimbursement.

All the other stuff is a total exaggeration if not out right false hood. The booth would never print out totally washed our or totally black photos. It is a digital booth and for that to happen would be technologically impossible.

While we strive to give a product at a great price and a great service sometimes things out of ourcontrol like damage/loss during shipment lead to situations we cannot remedy.

The only issue with this rental is that the client did not get there CD. I apologized and explained the situation that our shipping company had lost the computer which had the files on it on a subsequent shipment. Our contract which can be downloaded specifically states that free items like CD's do not carry any reimbursement.

All the other stuff is a total exaggeration if not out right false hood. The booth would never print out totally washed our or totally black photos. It is a digital booth and for that to happen would be technologically impossible.

While we strive to give a product at a great price and a great service sometimes things out of ourcontrol like damage/loss during shipment lead to situations we cannot remedy.

The only issue with this rental is that the client did not get there CD. I apologized and explained the situation that our shipping company had lost the computer which had the files on it on a subsequent shipment. Our contract which can be downloaded specifically states that free items like CD's do not carry any reimbursement.

All the other stuff is a total exaggeration if not out right false hood. The booth would never print out totally washed our or totally black photos. It is a digital booth and for that to happen would be technologically impossible.

While we strive to give a product at a great price and a great service sometimes things out of ourcontrol like damage/loss during shipment lead to situations we cannot remedy.

The only issue with this rental is that the client did not get there CD. I apologized and explained the situation that our shipping company had lost the computer which had the files on it on a subsequent shipment. Our contract which can be downloaded specifically states that free items like CD's do not carry any reimbursement.

All the other stuff is a total exaggeration if not out right false hood. The booth would never print out totally washed our or totally black photos. It is a digital booth and for that to happen would be technologically impossible.

While we strive to give a product at a great price and a great service sometimes things out of ourcontrol like damage/loss during shipment lead to situations we cannot remedy.

After I received the last e-mail, I asked him about the information on his website's FAQ page that states,

How long does it take for photos to be posted on the internet? Can they be password protected?
Two weeks or less and yes most galleries are password protected.

Can we get a copy of the images taken by the digital photobooth on a disk?
Yes all photobooth rentals include a CD or DVD of all the photos taken at high resolution,
which will allow you to make enlargements up to and beyond 16x20" easily.

Roland's reply is, "All details are on web page are subject to change and our contract supersedes all previous information."

I have received my first e-mail from Roland since May, and he states, "As mentioned in previous emails the cd is a free bonus item. Unfortunately at this time we have not been able to track down those files and believe they were on one of our photobooths that was lost by our shipping company. Our apologizes and if we do find the files we will let you know, thanks, Rolland"

Apparently, the photo booth has been lost that had my wedding photos on it. This still does not account for the downtime of the photo booth nor the inexperience of the operator. Is there any proof that the photobooth has been lost by the shipping company?