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Report: #384627

Complaint Review: Rollies.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Petersburg Alaska
  • Author Confirmed What's this?
  • Why?
  • Rollies.com www.rollies.com Internet U.S.A.

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Rollies is a ridiculous site. My boyfriend and I ordered from them in August and have yet to receive our order and it's nearing the end of October. We ordered over 200$ worth of stuff and so far not even one package has been sent out. We've conversed a few times with the people only to get basically pushed to the side and told our orders will be shipped soon. After reading the fine print on the site, it gives an estimate of how long orders will take, and even gives an estimate of how long it will take if the product is out of stock. Well, having been so frustrated my boyfriend and I have added and re-added the longest possible time it was estimated to take and it clearly doesn't take this long, even if every single item were out of stock. I've read other posts on this site and other posts on rollies site and people have reported similar problems, but assure people they did eventually receive their orders so I don't want to go on saying they'll rip of your money and not send your product because they very well could eventually send mine.

I'm simply saying their site is beyond bad service and even if the product is in perfect condition when it finally comes, it's not worth the wait and frustration you must go through to get it. If Rollies can't take on as many order as they take in, they should limit the amount they do in order to please and satisfy all of their customers because I personally wont re-use their site OR refer it to anyone simple because of the excessively long wait I've endured. My bf actually picked out those pieces over a month before my birthday in September, and it's almost his birthday in November and they still aren't here, and I can bet they wont be here by his bday either. So in conclusion lol don't order from their, I actually order some from grasscity since my first order has yet to arrive and grasscity has already shipped them and I just order them yesterday!

kylee
Petersburg, Alaska
U.S.A.

This report was posted on Ripoff Report on 10/24/2008 08:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rolliescom/internet/rolliescom-6-months-to-ship-internet-384627. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Order Recieved, Rollies Phone Call... Update!

AUTHOR: Mizz_kylee - (U.S.A.)

POSTED: Wednesday, November 19, 2008

So I was awoken today, after only a few hours of sleep after working an all-nighter, with a phone call from someone from rollies asking that I please update this report. I did in fact, finally, receive my order from rollies, which is what I'm assuming they'd like me to tell you. However that doesn't in the least bit change my opinion of their site. I give them props because I received everything in good condition, not broken, well wrapped, and I must say once my products were actually shipped, they didn't take long at all. But as I said before, their site is more of a headache than I'd personally like to deal with. I stand by my suggestion that they take on less orders to better satisfy customers, and I stand by my word on not suggesting this site to anyone else. I do personally find it odd however that they took the time to track me down and call me about this. First off my name wasn't on the order, my boyfriends was, and secondly his name wasn't on this report mine was. Which means they accessed his personal information to track down his girlfriend to simply tell her to remove or update a report. No offense rollies, I liked your merchandise, just not your customer service, or the lengthy processing period. I don't even have to tell people your site was bad, as soon as I tell them how long it took to receive my order, they make their own decisions. Order Placed, August 10th...Order shipped, October 25...I dont remember the exact day I received it, but it was within about a week after shipping.

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