Report: #563700

Complaint Review: Rooms To Go Furniture

  • Submitted: Tue, February 02, 2010
  • Updated: Tue, February 02, 2010
  • Reported By: Mcdonka — Austin Texas United States of America
  • Rooms To Go Furniture
    11027 lakeline mall dr
    Cedar Park, Texas
    United States of America
  • Phone: 512-250-9228
  • Web:
  • Category:

Rooms To Go Furniture Bad Customer Service, NO refund even though 3 of 5 items were damaged, manager of store told me she would not give me her managers name and I could not get a credit or refund Cedar Park, Texas

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I order a sofa, love seat, large rocking chair, entertainment chest and 2 lamps.  Of these items, the rocking chair's foot rest does not work, the chest has dents, scratecheds and is 48" wide instead of the 42" I requested, and one of the lamp shades was broken.  Since I had shopped quite a while when I was in the store, I called customer service and found that they could only replace the lamp shade, the chair was not going to be available until the end of March, as the other were damaged and needed to be returned and exchanged by the Sales Showroom store.  I called my salesperson to explain that I wanted to exchange the chest, she said they did not have a 42" chest at all, and the chair would not be in stock until 7 more weeks.  So I said just come and pick up the damage chest and chair and credit me.  She said she would get with her manager and would get it taken care of.  Next day I got a call from another salesperson, telling me that I could not return anything, that they did not have a return policy.  I asked to speak to her manager.  Rebecca Boehme informed me that I could not get a refund at all and would not.  That I could get an exchange only.  I asked her for her bosses name, she said she WOULD NOT GIVE me her manager's name.  She told me I could call customer service but they would not do anything for me.  I am wondering how you can get this bad customer service and still be in business.  I am really trying to find out what can be done to get the damaged chair and chest returned but without a refund not sure what I do.  Thanks if you have any idea for me. 
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