Rooms To Go Terrible Delivery and Customer Service ripoff Altamonte Springs Florida

I was excited to finally receive my new sofa and tile top coffee table after having to wait 2 weeks for delivery. Prior to my delivery date, I searched on the internet for "Rooms To Go Delivery" and read several upon several complaints about problems with wrong furniture being delivered, terrible customer servce, etc. This made me nervous and well I had a reason to be.

They show up outside of the time window I was given, which meant I had to leave work early. I told them to call me 30 minutes prior to showing up and they did call, but didnt show up until about an hour and 1/2 later. They handled the furniture with no care at all and slammed my coffee table down on my floor. They caused damage to my walls and door from bringing in the sofa. So it gets worse.

The sofa is not what I ordered at all! It's a big, ugly, RED microfiber sofa. I ordered a brown leather sofa. I tell them to take the sofa away, but they refuse. As they unpack my coffee table to put it together, they realize it's defective. They tell me I have to keep the sofa for an exchange, because I will not be refunded and if I dont do the exchange I will have to wait 48 hours to even process my next delivery. They hurry out and leave a huge mess in my leaving room of boxes, pieces of foam, and bolts they forgot to pack back in the box (a sure sign someone else will be receiving a defective order). The guy turns to me and smiles saying "You can vacuum now".

I call customer service and they tell me they can not get an exchange out until January 30th. Today is December 22nd. I call the store and of course my sales lady is not working. I tell the manager I want a refund, but she works every other loop to not allow a refund. She manages to get me a delivery date of December 30th. She also tells me they pull the wrong furniture from the warehouse all the time and that they are a big company so these things happen.

I guess I'll be waiting for my new delivery, probably of the wrong furniture again. In the meantime, I'll be vacuuming and sitting on my big, ugly, red couch.

Just run a google search on Rooms to Go Delivery. There are tons of stories like mine, some worse! I will never shop there again!

Denise
Orlando, Florida
U.S.A.