My name is F and on 11/23/2008, I saw an advertisement on the TV stating "Rooms to Go, No payment's and No Intrest till 2010". I raced down to the showroom that day at 5200 E. colonial Drive (Store # 102). J.P. Pagen was my sales associate. He sold me a couch but only gave me "No intrest till 2010" when I told him I needed "no intrest and No payments" till 2010 because that would give me plenty of time to get my income tax and pay the couch off in full.
I did not notice the kind of agreement plan he gave me until I received a bill in the mail for 50.00. I called and spoke to J.P and he was ever so rude and told me, I signed for that and he can't change it. He knew I was deaf when he sold me the couch because it took extra time to understand what he was saying due to the fact that my hearing aides don't work as well as they used to. Plus he was told I was profoundly deaf and I showed him my hearing aides.
I called citifinancial and spoke with a woman by the name of Kay and she said DON'T pay the 50.00 until she looks into the matter. I asked over and over and she assured me not to pay until I was notified by citifinancial to pay.
Come Jan I get no responce and call because I get a late fee bill in the mail, I spoke with Linda that day and she said she would waive the late fee and that Kay should not have told me not to pay. I asked her to please have the phone call pulled from my conversation with Kay for proof. I also told her my couch has been coming undone at all the seams and I don't know why. She said a repair person will be sent out.
The repair man came out, saw the couch was in excellent condition except for the seams unraveling and making the leather tear. He said it's a manufacturing defect and he can't fix it. He told me he would write up the report as a manufacturing defect as that is what it looks like to him. I still have heard nothing on the outcome yet.
Yesterday I get another bill in the mail with assessed late fees????? I call and spoke with a nice man named Carl (ref#A2K) and he fixed the system and wiped out the late fee. Carl also told me to submit to the dispute Dept all that has gone on and request that my account be frozen and no more payments be made until I get the situation with the "No Intrest" changed over to the "No Intrest, No Payments" until 2010 because that is indeed why I went and purchased the couch or I would not have even gone to the store and ALSO because I am paying on a couch that is falling apart at the seems and has a manufacturing defect.
1. I refuse to pay for a defective couch, Please exchange it or take it back and release me from any obligation to the defective couch.
2. Please change my policy to "No Intrest, No Payment's till 2010". That was the policy I asked for and was taken advantage of by J.P Pegan and Rooms to go because they knew I was deaf. I did not ask for "No Intrest only"
Note: upon signing and leaving I said to J.P "Now I don't owe a payment till 2010 correct"? J.P. replied "That is correct". I asked 2 or 3 more times and got the same reply. My sister was their watching my kids and heard us and us shake hands and leave.
Update, they told me it takes 3 to 5 days for the defect report to get to them, the man who looked at the couch came 2 weeks ago!!!
Still no responce