ED Magedson – Founder
Roomstore Phoenix3011 E. Broadway #100 Phoenix, Arizona United States of America
I ordered a special order, Entertainment Center, from the AZ Roomstore in late Aug. I was told it would take 4 weeks, but later learned it would be 8 - 10 weeks. After several attempts to contact the Manager and Asst. Manager (5 calls) of the store I finally talked to the Asst. Manager. I waited to hear from him but once again no follow-up. I finally contacted him and he stated that "I spoke to the manufacture rep and he said I would receive my order in two weeks. Two weeks later no order.
I attempted to contact the Asst Manager and Sales Person to find out what happened to the order but they were "with customers" (4 separate times), this seems to be a common theme with this company when they don't want to deal with an issue. After several attempts to contact a manager or Asst. Manager I called Customer service to resolve the issue. I never spoke with the Customer service manager but after calling back several times I spoke with his asst. She said she would follow up but I didn't hear from her either.
After 10 additional weeks of failed return calls, no follow up and then an attempt to deliver a defective unit by two delivery people who asked to see a picture so they could put the unit together....I CANCELLED THE ORDER. Amazingly the sales person (who was busy with customers)that I called 5 mins before walked into the store was at the front door standing around (busy I guess).
Even this didn't go well after 10 days (they said I would have a refund by then) NO SURPRISE!! STILL NO REFUND!!
I would write the corporate office but the complaint goes to Customer Service...remember they had as poor of follow-up as the store, so why waste my time.
I finally called AMEX (Best Company Ever) and they removed the charges from my card.
I will never shop at the Arizona Roomstore again and strongly recommend all consumers stay away from this store.
This report was posted on Ripoff Report on 11/24/2009 09:40 AM and is a permanent record located here: http://www.ripoffreport.com/reports/roomstore-phoenix/phoenix-arizona-85040/roomstore-phoenix-bad-service-defective-merchindise-poor-follow-up-phoenix-arizona-527990. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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