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Report: #1262646

Complaint Review: Rooter Plus - Cumming Georgia

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  • Reported By: Not to be taken advantage of — Dallas Georgia USA
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  • Rooter Plus 5834 Bethelview Road Cumming, Georgia USA

Rooter Plus upselling based on inaccurate information with any attempt to instilling fear Cumming Georgia

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 Lets start this out by saying, I've had no plumbing issues nor problems with my septic tank. However, since I've never lived in a home with a septic tank until 5 years ago (keep in mind my home is a new build to which I'm the 1st owner, there are only 2 of us who live in the home so how much sludge and damage could we have), I researched and spoke with others who have lived in homes with septic tanks. I knew that I needed to have my tank pumped every few years. I saw an advertisement from Rooter Plus for a $175 septic tank pump, called 770-888-1931 spoke with a female who asked a few questioned and scheduled a service call for the next morning 1st call. I received a call at 7:30am this morning advising that the driver was in route and would be at my home within 60 minutes (at this point I was really impressed) the driver arrived at my home immediately offloading his equipment and began to digging. A few moments later Shawn advised that my tank is a 1500 gallon tank which would be $250 instead of the $175 charge for 1000 gallons tank, no problem I understood this as I wasn't sure what size my tanks was at the time of scheduling. A few moment's later Shawn returned explaining that I now need a Pump Drainfield for $200, Oxidizer Treatment $1,250 (with special chemicals, the same that was used to clean up the gulf oil spill), Filter $265.14 and Bacteria - Endure $184.76 for a grand total of $ 2,150 (which was a discounted cost because the tech liked the signs on a vehicle in my driveway and was giving me a discount because he is also a Christian) He then went on to say that if I allowed him to do all this work my problem would be resolved, when I told him I was not having any problems, he then said "if you are not yet, you will". Of course this raised a red flag with me, I authorized the 1500 gallon septic tank pump and advised Shawn that I needed to make a call concerning the total cost of all items to insure that I could afford them. Once inside my home I immediately logged online to check complaints against Rooter Plus to find the many, many, many complaints of this very nature. I then returned to Shawn advising that I would not be needing any of the other services offered, to finish what he was originally called to do, collect the payment for $250 and leave my property. I am writing this complaint in hopes of preventing others from taken advantage of by the likes of Shawn and others at Rooter Plus in the future. Needless to say they will not be back to perform any other services in my home

This report was posted on Ripoff Report on 10/20/2015 09:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rooter-plus/cumming-georgia-30040/rooter-plus-upselling-based-on-inaccurate-information-with-any-attempt-to-instilling-fear-1262646. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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