Complaint Review: RoseGal
RoseGal Offered $20 store credit for $210 of useless poor quality merchandise Nanshan District Shenszhen
*REBUTTAL Owner of company: Solution of Quality Issue
I ordered many items with cute pictures due to a discount code. I spent $210, with discount. They arrived smelling like gasoline, and were the worst quality. One item had a cute corsetlaced look, but the straps for the lacing were misaligned by over 2", so it became slanted. The swimsuits had no elastic, the shirts and dresses were thin, horrible material, there was not a single item in the order that was worth keeping if the gasoline smell faded. The gasoline was the worst part. My hands would stink if I touched any of the items without gloves. I kept the package on my front porch while I trouble-shot.
Therein lay the real problems - it costs a fortune to return to china. They offered me a $20 store credit for all the failed items, then a $30 store credit. The broken English emails whined about their shipping costs, and seemed to have no comprehension of or care for the complaint I was making. I finally escalated the concern to my PayPal fraud department, and then RoseGal offered me a $70 refund - meaning I needed to accept a $140 loss on this hugely regretted purchase. I declined that and opted to pay for shipping to return the item for a full refund through PayPal (even after paying for shipping, RoseGal would charge me for their outbound shipping, and restocking costs, so be sure not to fall for that trick).
Do not order from this company
This report was posted on Ripoff Report on 07/23/2014 10:23 AM and is a permanent record located here: http://www.ripoffreport.com/reports/rosegal/internet/rosegal-offered-20-store-credit-for-210-of-useless-poor-quality-merchandise-nanshan-dis-1164346. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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